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brucek87085679
brucek87085679
Participant
December 13, 2018
Answered

360/VR VIDEO AND PLUGIN PREMIERE PRO

  • December 13, 2018
  • 8 replies
  • 46229 views

Hi guys. Very Sorry for this long post. I'm part of a team creating a 20 minute VR simulation and a small portion is 360 video shot on a beach. 

I'm having humongous problems trying to do very simple stuff with a 360 VR file in PP. It's from a camera called INSTA 360 ONE X. Their customer service is poor. They have a plugin specific to Premiere Pro called INSTA 360 STUDIO (actual plugin in Program Files file is called 'Insta360importer'). It does not work. All I get is a green screen (not the spfx capture kind!). I've tried every setting in PP for VR. I've tried every setting with the plugin software. Just does not work. Strangely, the plugin extension does not appear in the 'extensions' pull down tab inside PP. To be honest - as a side note - Adobe does not really seem to be on the ball with VR/360 stuff as their tech support guy from India admitted as much when I called about this issue. He also promised to send me a support link which never arrived.They should as this technology is not going away anytime soon.

The problem is my deadline is now tomorrow and this has been going on for ten days.

One possible glitch is that Adobe CC does not supply an extension manager anymore. On a previous post back in March, an Adobe expert said to go to a third party ext manager. That linked to this EM plugin (others on the internet suggested this EM as well) which I installed called: PVll Extension Manager. However, that manager does not recognize this Insta 360 plugin file. The actual media file for the footage shot has a proprietary extension '.insv' (At least I think it's proprietary).

BOTTOM LINE: Does Adobe have anyone who has great expertise in VR and is not just guessing? Plugins that will work with 360 VR files??? I think I was able to successfully view one file I downloaded from who knows where but there was no stiching within Adobe PP that I could find. Most cameras now self stitch.

PS FYI, I have been cutting extensively with PP for years

      Correct answer robertV123

      Ok found the issue and resolved my problem. Not sure if Adobe can reach out to Insta360, or if Insta360 devs check this area. It's basically the plugin location when installing the Insta360 software. I just moved or copied the file "Insta360Importer.prm" to the other Common folder location.

       

      C:\Program Files\Adobe\Adobe Premiere Pro 2020\Plug-Ins\Common

      Correct

      C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore

      Incorrect

       

      Hope this helps someone besides me! 🙂

       

      -Robert

      8 replies

      X
      x5E71
      Participant
      October 6, 2020

      Guys and girl guys...

       

      I treid all solutions sugested here but nothing helped. Then I found a file on my old HDD don't remember how I got it but it fixed my problems: ProStitcher.dll I overwritten the one that I found in Instastitcher catalogue. The size of this file is 13,1 MB (13 810 176) and the one that have been overriten was somthng like 11 MB.

      C
      chrusion___FX
      Participant
      July 23, 2019

      Someone on the Insta360 Facebook page figured it out and I can confirm that it works.

      If you installed the GoPro VR plugin, it uses and outdated version of Qt5core.dll, which the Insta 360 plugin also uses, but the current version. So this is why the Insta plug ceases to work.

      Either try reinstalling Insta360 Studio 3.3.4 and the PP plugin or, if that doesn’t work, copy Qt5core.dll in the Insta360 install root folder and paste into the root folder of Premiere, overwriting the one that’s there.

        bzundel
        bzundel
        Participant
        January 23, 2020

        Looks like this is still an issue.  I just installed the latest Stitcher for Insta360 Pro 1, and included the Premiere Plugins for PP 2020.  When I click on Extensions>Insta360 Pro Stitcher It opens the window, I select "Stereo (Left Eye on Top)" and then import the folder (with the .ins) file, and it tells me that it's an invalid file format: 

        I also noticed that with 2020, there is no Qt5core.dll file, but a Qt5coreGP.dll file instead:

        It's the same for 2019.  Anyone found a solution?

         

          S
          stevep52770127
          Participant
          January 30, 2020

          My Insta360Pro Importer was working fine until I downloaded the new version of Premier Pro version 14. I then had the invalid format message whilst trying to import files from my Insta360 Pro II. I unistalled the new Premier Pro and went back to using version 13.1.5. It works fine now.

          W
          wasted_talent0
          Participant
          May 17, 2019

          IDK if this helps but I just used the onex software and exported the video to my desktop..i had it on the sd card while viewing it..once I exported I carried and dropped it into s new project in PP and it worked..so it looks like we have to edit how we want in insta software and then export and go from there

            dano68190708
            dano68190708
            Participant
            May 19, 2019

            Same thing happening here. Setting the project to software encoding seems to help significantly, but it still crashes PP a lot, and many times, only a computer restart will suffice. "Frame Substitution Recursion Attempt..."

              W
              wasted_talent0
              Participant
              May 17, 2019

              I too or 3 maybe 4 am having the same issue with insv file import to PP..I download onex software and am finally able to see whats in the file( as in which video it is, acutally see the video) issue is now when I try to open with PP it says file not formatted..I tried ingesting and creating proxies how one tutorial on youtube showed but it still said file format not supported..please help because I just spent $500 on instaonex and $1750 on Microsoft surface pro and w.e adobe creative cloud charges and its not working lol plz help..thanks

                X-ploring 360
                X-ploring 360
                Participant
                May 9, 2019

                My One X no-stitch workflow Adobe plug-in stopped working in January this year.
                Quite odd since it was working fine before that (just like @sarahc93595876​​ and @sylert​​).

                I'm in contact with the helpdesk (through the iOS app) and they mentioned that there were more reports coming in. But no solution has reached me yet, anyone has any idea to get it up and running again?

                By the way:

                the work around by stitching first before editing in Adobe Premiere does work, but it's very time consuming and ends up being lower quality. That's why the plug-in is such a great addition to the One X's 360-workflow.

                  sarahc93595876
                  sarahc93595876
                  Participant
                  February 18, 2019

                  I am also having issues making the Insta360 plugin work. In my case PP just doesn't seem to recognise it is installed.The insta360importer file appears to have been installed here - C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore.

                  When the splash screen shows after launching PP I briefly see the plugin loading. When I start a new project and drag a insta360 file (.insv) across a PP dialog box appears with the file name in and a message to say the file type isn't supported.

                  The annoying thing is that the very first time I tried I managed to import the footage and make a video without any issues. It's just stopped working! Any help would be appreciated as I cannot find any reference to this issue anywhere else and Insta360 just keep telling me to reinstall stuff, which isn't working!

                  Thank you in advance

                    S
                    Sylert
                    Participant
                    May 8, 2019

                    I'm having the same issue now, Did you end up figuring it out?

                    briwilli
                    briwilli
                    Inspiring
                    January 19, 2019

                    Hi Bruce,

                    I am tech lead for immersive for Adobe's pro audio/video group.

                    I haven't talked to the folks at Insta for a while.  At launch, the application which integrates directly in Premiere Pro was only for the Insta 360 Pro.  I see that the One X version is currently in beta.  Have you tried running Studio stand-alone to produce the stitch then import the final equirectangular video into Premiere? (Insta360 360 Camera - Insta360, the leader in 360 cameras)

                    I have found one of the best resources for 360 trouble shooting is the Facebook community.  There are a couple of groups, but the one I find most useful is the 360 Video Professionals group (https://www.facebook.com/profile.php?id=1446468078916774&ref=br_rs).  Max Richter (https://www.facebook.com/max.clusive.9 ), one of Insta's marketing and product specialists, hangs out there, and you can also try to reach him directly.  If you don't have access to Facebook, you can email me at briwilli@adobe.com, describing your problem in detail, and I will forward it to him.

                    I am sorry you have to deal with this, but hopefully we can help you resolve this quickly.  In the meantime, if you are on Facebook, post there and make certain to @max and also add Hugh Hou and Al Caudullo, they do lots of YouTube tutorials and reviews, so they probably have experience with the camera and the editing workflow.

                    Brian

                    C
                    chanzilla
                    Participant
                    January 21, 2019

                    I just got the One X yesterday. On Insta360's One X page, it mentions a plug-in, but not the Studio:

                    https://store.insta360.com/product/one_x

                    "No stitching, no waiting. Just start your edit."  with a graphic that indicates a plug-in.  I wasn't even aware of the Studio until your comment just now.  I'll give it a shot.

                    Kevin-Monahan
                    Community Manager
                    Kevin-MonahanCommunity Manager
                    Community Manager
                    January 19, 2019

                    Hey there, BruceK,

                    Here's what engineering had to say about your issue:

                    "It sounds like the customer does not have the camera file to Insta360 stitcher application working. They need to use the Insta360 stitcher to export a stitched equirectangular video file which could then be imported into Premiere and used in our VR workflow.

                    There is no way (that I am aware of) to make the raw camera file work in Premiere."

                    I hope that helps.

                    Thanks,
                    Kevin

                    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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