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A
arjav
Participant
October 4, 2018
Question

Adobe Encore and Windows 10

  • October 4, 2018
  • 4 replies
  • 4693 views

I chat with customer support and got refer to this forum to post my issue about Adobe Encore which can no longer be activated. I have Premiere Pro, After Effects, Audition, Photoshop, Illustrator, PageMaker and other Adobe products including Encore. He said that by posting here,  Adobe expert may help me getting the link to download Encore CS4 which I read was being provided to other customer.  I got a new Windows 10 system and would like continue using Encore and accept more projects so I can save in order to upgrade to latest versions. Right now I got no budget for this upgrade. Can anyone help me on this?

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4 replies

N
Not a puterguy
Participant
August 6, 2020
  1. Recently dug out some old videoes. Needed to edit. I have premiere 1.5 and encore 1.5 from the last century. Attempted install in 10. A box came up on screen.  It said,"You are kidding,right?". After a day or so of pushing buttons, it did install in the compatibility mode. Completely. All worked as advertized...almost. I completed a 57 minute project,trancoded,linked,checked,and all the rest. Ready to build. When i hit the build project button,i got "No devices found". I was hoping someone had some ideas.
Stan Jones
Community Expert
Stan JonesCommunity Expert
Community Expert
August 6, 2020

I assume the device it isn't finding is a burner. Try building to a folder or image just to see if it works.

 

Stan

A
arjavAuthor
Participant
October 5, 2018

I have Windows 10 32 bit as my old Dell Dimension 9100 that died have Windows XP which I upgraded to Windows 7 32 bit and upgraded to Windows 10 32 bit. Based from what I read from the Forum, Adobe is providing link to customer who requested for Encore so they continue using it as consideration. I chat with customer support directly but said its not their expertise on this matter and refer me to this forum. I'm quite disappointed that they cannot help. I wish they can just said no you can't have it. I just hope somebody from Adobe read my request and be considerate to help. Thanks for your comment fellow adobe users.

Stan Jones
Community Expert
Stan JonesCommunity Expert
Community Expert
October 5, 2018

What version of the programs do you own? I assume they were disks with a serial number or what?

Stan Jones
Community Expert
Stan JonesCommunity Expert
Community Expert
October 4, 2018

Encore CS4 was still 32 bit. See this link:

Adobe Production Premium CS6, Adobe Master Collection CS6 32-bit support

I do not know if this provided a 32 bit version of EN CS4. But your problem will be if you have a 64 bit operating system. EN CS6 was the first 64 bit version.

What are your other programs and are they working correctly? A CS4 suite of products?

Do you have a cloud subscription?

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
October 4, 2018

As I remember (this is going on 6 years ago so I could be remembering wrong) Adobe provided 32bit versions of "some" programs (such as Premiere Pro CS4) when CS5 was released with a 64bit version of Premiere Pro

I do not remember if a 32bit version of Encore came with CS6, but I don't think so, since the requirements clearly stated 64bit

Stan Jones
Community Expert
Stan JonesCommunity Expert
Community Expert
October 4, 2018

Yes, I was a little amazed, since I did not think there was any support for PR 32 bit beyond CS5. As I said, I don't know if Encore is even in this package. But this is clearly a CS6 package.

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
October 4, 2018

Two ideas that MAY work to install and/or run old programs in Windows 10

-RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window

-or Run as Administrator http://forums.adobe.com/thread/969395 to assign FULL Windows permissions may help

I have Encore CS6 and it works with Win10 using the above ideas

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