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A
ACT.onn
Known Participant
June 26, 2012
Question

Adobe Functional Content and the Creative Cloud

  • June 26, 2012
  • 1 reply
  • 28424 views

Hello All

To any Adobe Employee who may read this, can you please get someone at Adobe to take control of this issue and see that the library, templates and all other functional content gets packaged correctly and enabled as a download and "sub-install" for the parent product inside the Adobe Application Manager.

I think as subscribing users we should get better service and direction from Adobe in regards to this functional content. As I type this I have more than 10 tabs open, each one leading to a thread that has something to do with how to install and fix a problem with the Functional Content for After Effects, Premiere Pro and Encore.

See if you can in less than 30 minutes figure out exactly what to do to activate this content by reading these threads:

http://forums.adobe.com/message/4447237#4447237

http://helpx.adobe.com/x-productkb/multi/library-functional-content-missing.html

http://forums.adobe.com/message/4418591#4418591

http://forums.adobe.com/message/4400620#4400620

http://forums.adobe.com/thread/1006810?start=0&tstart=0

http://forums.adobe.com/message/4511169#4511169

http://forums.adobe.com/thread/1028055?tstart=0

http://forums.adobe.com/message/4417092#4417092

http://forums.adobe.com/thread/1002454

http://forums.adobe.com/message/4417092#4417092

I have been very reluctant to do anything because I am reading a lot of conflicting and incomplete information. This link in particular, http://helpx.adobe.com/x-productkb/multi/library-functional-content-missing.html, is really unhelpful because there are 3 methods to do something but reading it I am not sure if each method does the same thing or if each does one part of the 3 sets of missing Functional Content. Additionally "solution" 3 presents a place to put the content but then leaves out the path we are to do it to.

Most disappointing is the fact that the first "solution" did not get me the menu buttons I am looking for in Encore and I don't know if I screwed up or if the install was incomplete for some reason.

Do I now need to install one of the other "solutions"? Those of you in the community that are about to hit reply, please don't. Do not answer that question.

Here is why...

Adobe is responsible for delivering us customers a product. It is Adobe's responsibility to fix the mess that a number of paying customers are having regarding this Functional Content.

TO ADOBE:

Here is what I and I think a lot of other subscribers want you to do:

You already have a Solution in place. One that doesn't require a lot of user intervention and doesn't require anyone to pick a "solution" and screw it up, search for more help and spend hours of their time fixing a mess.

Adobe Application Manager. Create the proper installation packages. Put them on the servers, tell the AAM how to clean up the mess any users who have tried these "solutions" have made. Then have it install the proper packages as a "Sub-Installation" for each of the parent software that it is for.

This solution will not only make things better for us end users, but you will also make the manageability of the Functional Content easier for your teams as well. And if your teams wanted to add additional Functional Content to any program that is part of the creative cloud or that the Adobe Application Manager manages, then it would be a simple matter of creating an installation package and adding it to the AAM's list of installable programs.

You just did this exact thing with Lightroom 4.1! Why can you not do this for the Functional Content?!?

Back to the Community Members that want to answer my post. Don't. Instead if you agree with me or even if you don't, sign off on this thread or indicate your virtual thumbs down. Either way I don't want an answer, I want an action from Adobe, the only ones who can fix the mess.

I really believe that the Application Manager is the most elegant solution. If any of you have ever used Steam, you know what a great feeling it is when you can download a game demo, try it, buy it and just have everything take care of itself. I don't even have to worry about updates; Steam takes care of my games. And the thing that makes it really valuable? I DON'T PAY $50 A MONTH TO USE STEAM AND HAVE IT JUST WORK, IT IS FREE!

All I want at this point is Functional Content that I don't have to read a 50+ page manual to install. I know that is an exaggeration, but honestly if it is 1 badly written set of instructions or 50 what does it matter? I don't pay Adobe so I can read up on how to install their software; I just want to use it.

I guess I should also point out that this is now the second large hold up to my project that I started subscribing for. The first was a problem that I again had to figure out the solution to by working around it, when again Adobe seems to be unable to correct the problem, here, here, here and here.

And now here I am again at a slight stand still because I can't use my DVD authoring software to create a button on a Wedding DVD menu.

Okay, you can go ahead and reply... but I would still prefer no answers, just /agree or /disagree.

This topic has been closed for replies.

1 reply

Jeff Bellune
Jeff Bellune
Legend
June 26, 2012

Not an employee, but I am a forum moderator.  Please stop spamming the forum with links to this topic.  They have all been deleted.

Jeff

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
June 26, 2012

We are looking at addressing this in a future update. 

For now though please reference Library, title templates, template projects missing: Premiere Pro, After Effects, Encore CS5 - CS6 - http://helpx.adobe.com/x-productkb/multi/library-functional-content-missing.html for information on how to obtain the additional content.

A
ACT.onnAuthor
Known Participant
June 27, 2012

Did you even read the post?

Jeff A Wright wrote:


For now though please reference Library, title templates, template projects missing: Premiere Pro, After Effects, Encore CS5 - CS6 - http://helpx.adobe.com/x-productkb/multi/library-functional-content-mi ssing.html for information on how to obtain the additional content.

Have you read the page in your link?

Can you correctly install from the instructions on that page?

And I quote:

Additional Solution: Install the Resource Central library content   

Download the extra library content

 

Choose your language to begin the download:

English French German Japanese Italian Spanish Korean

Extract the Library content to the Library folder

  1. Extract the zip file that you just downloaded. This will create a .7z file, eg. en-US.7z.
  2. Extract the .7z file to any convenient location, eg. Desktop. This will create a folder based on the language you selected.
  3. Copy the contents of the language folder (eg. en-US) to the following location:

 

    

Keywords: cpsid_85388

Where? Copy the contents to where? I don't see a path written there... is it a secret? Do I have to highlight the hidden text? Nooo... that didn't work...

Honestly I must appologize for my brashness and sarcastic attitude. I find it questionable to expect the paid subscribing creative but not technically inclined customers to do the work of fixing this problem when Adobe has the means and the tools to fix it for us.

Jeff Bellune wrote:

Not an employee, but I am a forum moderator.  Please stop spamming the forum with links to this topic.  They have all been deleted.

Jeff

Ok. Fair enough, I will admit that last night in my anger and frustration I was being a little childish.

But as a Community Professional don't you believe that you would be better served by Adobe if they were to make one easy simple Adobe Application Manager download for the content that should have been published right at the launch of the new version? Wouldn't your time be better spent actually working on your projects rather than fixing Adobe's mess and responding to people in 10 different forums trying to help them?

All of this also makes me wonder how Adobe prioitizes the "bugs" that people are dealing with. Wouldn't it be quick to put a someone or a couple of people on the problem of gathering the functional content and getting them to package it and ready it for publishing through the AAM? The process of adding it to the list of installs might be more complicated but a package that knows where to put the content? I would think that something like this could be give a get it done now priority as it would aleviate a lot of the forum posts and something like the missing export choices in Media Encoder or Premiere Multicamera Issues would take more time due to investigation and so you put them on a priority based on the number of users affected.

It just seems to me that a month after launching a new version is an awfull long time for the publishing of an update to add functional content that was in all the previous versions.

I guess I will stop "ranting" now. Thanks for responding Jeff AW, at least I have official word that there will be some sort of update on this issue.

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