Adobe Hardware Acceleration Disabled

Forum|Forum|7 years ago
January 1, 2019
1 reply
1548 views

Hi everyone,

I am looking for a solution to my Adobe Mercury Open CL GPU acceleration being disabled (greyed out). I tried what different videos and forum posts recommended but they didn't really fix anything. Any help is appreciated and my pc specs are listed below.

CPU: AMD Ryzen 7 1700X

RAM: 16 GB Corsair DDR4

GPU: Radeon RX 580 8GB

OS: Windows 10

Thanks.

This topic has been closed for replies.

Correct answer Ann Bens

Yes I uninstalled and reinstalled my AMD drivers to the latest version from the website. Seems that nothing changed.

Try rolling back a driver.

R Neil Haugen

Legend

Do you have any other options?

Everyone's mileage always varies ...

S

simon_liuAuthor

Participant

It only shows "Mercury Playback Engine Software Only" and I can't select anything else. I can enable it on my older macbook pro flawlessly using opencl or metal.

R Neil Haugen

Legend

Have you gone to the AMD site and checked to make sure you have the latest drivers?

Neil

Everyone's mileage always varies ...

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