Adobe Hardware Acceleration Disabled

[simon_liu]

Hi everyone,

I am looking for a solution to my Adobe Mercury Open CL GPU acceleration being disabled (greyed out). I tried what different videos and forum posts recommended but they didn't really fix anything. Any help is appreciated and my pc specs are listed below.

CPU: AMD Ryzen 7 1700X

RAM: 16 GB Corsair DDR4

GPU: Radeon RX 580 8GB

OS: Windows 10

Thanks.

[R Neil Haugen]

Do you have any other options?

[simon_liu]

It only shows "Mercury Playback Engine Software Only" and I can't select anything else. I can enable it on my older macbook pro flawlessly using opencl or metal.

[R Neil Haugen]

Have you gone to the AMD site and checked to make sure you have the latest drivers?

Neil

[simon_liu]

Yes I uninstalled and reinstalled my AMD drivers to the latest version from the website. Seems that nothing changed.

[Ann Bens · Accepted solution]

Try rolling back a driver.

[simon_liu]

Seems like that worked out. I rolled back my graphics driver to a previous version (which then opencl seemed to be enabled), and then updated my driver to the latest. OpenCL seems to be working after I did that.

Thanks for the help everyone!

[RjL190365]

It appears that Adobe now no longer supports any of AMD's gaming GPUs for OpenCL MPE GPU acceleration in recent Windows versions of Premiere Pro CC, beginning with CC 2018. Only workstation GPUs are supported at this time.