Known Participant

Question

Adobe Player Error 60, 55, 63

Forum|Forum|5 years ago
December 10, 2020
3 replies
3125 views

Will the crashes end?!

I can't playback rendered footage, I can't playback unrendered footage... i have an hour long program to get to network TOMORROW and this heap of junk just doesn't want to work.

I've tried enabling CUDA, disabling CUDA (that caused a player 10 error)

I have spent literally all day trying to get this bloody program to play video (apparently that's what it's for) and I am at wits end.

This topic has been closed for replies.

FallsProductionsAuthor

Known Participant

SO, managed to bumble my way through the previous episode and on to the next and the problem is still occuring albeit less often on my more powerful rig.

Seems like Premiere is having major issues handing off memory or something when switching between clips.

I hit play and it stalls a for about 10 seconds but then it will run through an entire sequence fine.

If i stop playback and jump the playhead quickly to another timecode, that's when the error is occuring. (error 63, 55 mostly)

And before we get ahead of ourselves here, this is a highly specced editing machine, playing media from 10g ethernet off a NAS.

The speed is there, so in theory we shouldn't be having dramas like this.

G

glybirdy

Known Participant

Have you had any resolution? I'm having similar issues for several months now... "Player Error 55". If one more Adobe rep tells me to disable GPU I'm going to vomit.

FallsProductionsAuthor

Known Participant

Never found a solution unfortunately.

I THINK It's related to memory management and only seems to occur with really large complex projects.

Truth be told - We were having this issue specifically on one recurring long form job. So we just flicked that job into Resolve going forward. Premiere wasn't keeping up.

FallsProductionsAuthor

Known Participant

So this morning I managed to achieve player error 55 with the same project on an even more powerful machine...

Intel(R) Core(TM) i9-9960X, RTX 3090, 128gb DDR

Kevin-Monahan

Community Manager

Falls Production, did this happen with the proxies or playing the DJI footage back natively? If the latter, I found that 10 bit 4:2:2 HEVC variants are extremely hard on any system. If you transcode the file to, say, ProRes 422, do you still have the problem? Sorry for the frustration.

Thank You,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

FallsProductionsAuthor

Known Participant

Hi Kevin,

playbacks actually fine, it's happening even if i just drag the playhead to black video so i'm not entirely sure it's related to the kind of footage.

As i mentioned before, the majority of footage is mxf and it's happening on that stuff as well.

S

Sami Succar

Inspiring

What are your computer specs and what's the footage you are working with? Does it play at all?

FallsProductionsAuthor

Known Participant

It's a i7 5960X, 64gb ram, 2080ti GPU.

The footage is a mix of mxf and .mov from a drone, the occasional mp4 off the c-cam.

All the footage plays fine, even the individual segments play fine, but assembling it into a program master seems to make premiere sh*t the bed entirely.

S

Sami Succar

Inspiring

DJI? Those files are almost impossible to play back, have you considered creating proxies?

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