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Adobe Premiere (and other products) stuck on NGL-STG pop up window

Community Beginner ,
Aug 06, 2020

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I am unable to access my Adobe Premiere (and other products) because of a pop up window with the letters NGL-STG in the upper right hand corner. I figured out that this has something to do with having multiple computers with active Adobe account.

Before, you would get a pop-up that would allow you to deactivate the other computers and go about your business. Now, I'm dead in the water with no way of getting projects done.

A co-worker gave me a solution. Use the link <account.adobe.com/sessions> to deactivate all platforms that are running your Adobe subscription. Re-log back in Adobe and you should have access to the programs. Worked brilliantly for me.

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Error or problem, Freeze or hang

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Adobe Premiere (and other products) stuck on NGL-STG pop up window

Community Beginner ,
Aug 06, 2020

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I am unable to access my Adobe Premiere (and other products) because of a pop up window with the letters NGL-STG in the upper right hand corner. I figured out that this has something to do with having multiple computers with active Adobe account.

Before, you would get a pop-up that would allow you to deactivate the other computers and go about your business. Now, I'm dead in the water with no way of getting projects done.

A co-worker gave me a solution. Use the link <account.adobe.com/sessions> to deactivate all platforms that are running your Adobe subscription. Re-log back in Adobe and you should have access to the programs. Worked brilliantly for me.

TOPICS
Error or problem, Freeze or hang

Views

28

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 06, 2020 0
Community Beginner ,
Aug 06, 2020

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A co-worker gave me a solution. Use the link <account.adobe.com/sessions> to deactivate all platforms that are running your Adobe subscription. Re-log back in Adobe and you should have access to the programs. Worked brilliantly for me.

Likes

Translate

Translate

Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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