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JWDenson
Known Participant
February 25, 2019
Question

Audio not importing for MTS files

  • February 25, 2019
  • 4 replies
  • 2335 views

I am new to Premiere Pro so I thought this was a me problem but even my company's IT guy can't figure it out. When I import MTS video files into Premiere, the audio will not play and does not show up in the audio line of the timeline. I have googled this and tried several suggestions, none of which have worked. I have renamed and deleted my media cache, I have made sure my audio output is correct, I have tried renaming the file extension to .avi, I have updated my OS to Windows 10 and updated to the latest version of CC, and I have converted the MTS files to MP4s using Adobe Media Encoder. That created an audio clip but that doesn't actually have audio in it.

All of these videos play on Windows Media Player and VLC. Do I need to use an earlier version of Premiere Pro?

    This topic has been closed for replies.

    4 replies

    D
    DB-inVT
    Participant
    March 29, 2019

    Almost exactly my issue -- driving me nuts. Both the MTS version and the MP4 version play fine in the source panel; i made several clips to put in the timeline and it won't take them. In my case however it adds only the audio track (which DOES have sound) and creates a new track for it.

    R Neil Haugen
    R Neil Haugen
    Legend
    March 29, 2019

    You'd have your Source and Track targets set I presume  ...

    Neil

    Everyone's mileage always varies ...
    D
    DB-inVT
    Participant
    March 30, 2019

    Hi Neil,

    Yes, though i am a beginner at this and could easily missing something.

    However - I am happy to report that somehow this is now working. I purchased the pro version of "HD Video Converter Pro" and changed some of the settings, and voila -- it works. It still creates a separate audio track for the sound but the point is --- it WORKS. What a pain to deal with all of this....

    Thank you for your help!

      J
      JWDensonAuthor
      Known Participant
      February 27, 2019

      Here is a new element to the mystery. I am waiting for my IT department to put a different version of Windows 10 on my computer and thought I'd do an experiment. The files were importing fine on my coworkers computer so I thought I'd have her import all the videos and save the project. However, when I tried to open the project it said I needed to relink the files (even though they're on a shared server). When I tried to re-link it popped up with this message. So somehow my computer or my Premiere Pro is not reading these files as having audio.

      Averdahl
      Community Expert
      AverdahlCommunity Expert
      Community Expert
      February 27, 2019

      I am waiting for my IT department to put a different version of Windows 10

      Since you seems to be in the hands of the IT departement it can be good to know that some Windows 10 versions lack the native Dolby Digital support needed for Premiere Pro. So if they install Windows 10N/10KN they need to manually download the features needed.

      All info can be found here: Adobe Creative Cloud apps use native OS support for Dolby

        J
        JWDensonAuthor
        Known Participant
        February 27, 2019

        Thanks. That was a good suggestion. Unfortunately it seem my IT department installed a wacky version of Windows 10 that's not compatible with any of the media packets they have available for download. Dang. I was hoping that would work.

        Kevin-Monahan
        Community Manager
        Kevin-MonahanCommunity Manager
        Community Manager
        February 25, 2019

        JenniferD,

        Sorry for this. Since the file is not working in a current version of Premiere Pro, can you install CC 2017 and see if it imports into that version?

        Thanks,
        Kevin

        Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
        J
        JWDensonAuthor
        Known Participant
        February 26, 2019

        That is my next course of action, but my IT department wanted me to wait to see if they could find another solution. I might try that today.

        Ann Bens
        Community Expert
        Ann BensCommunity Expert
        Community Expert
        February 26, 2019

        If they are Sony clips use Sony's Play Memories Home software to tranfer card to hdd instead of Explorer.

        Then ingest into Premiere.

        R Neil Haugen
        R Neil Haugen
        Legend
        February 25, 2019

        MTS files normally have separate audio files linked to the video by metadata.

        Pr needs that meta, and so the user needs to be careful to get ALL the meta in, which requires copying the file structure from the camera card intact onto drive space in the computer first.

        Second, use Pr's Media Browser to navigate to the media on disc and select/import. That is the most solid workflow to use.

        Neil

        Everyone's mileage always varies ...
        J
        JWDensonAuthor
        Known Participant
        February 25, 2019

        Thank you. That was something I hadn't tried as I was importing from files I had copied on to my computer. Unfortunately, I just tried importing from the original SD card and it's still not giving me audio.

        R Neil Haugen
        R Neil Haugen
        Legend
        February 25, 2019

        It really needs to be from a folder on-disc, there the ENTIRE file structure of the camera card has been copied. Then importing the video via Media Browser should also collect correct audio meta.

        Neil

        Everyone's mileage always varies ...
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