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Dala Leao
Dala Leao
Participant
April 4, 2016
Answered

AVG Antivirus blocking all my CC apps

  • April 4, 2016
  • 14 replies
  • 19011 views

Hello CC members,

This mainly an information to a seemly common problems, but if you have any suggestions my questions are at the end. Thank you.

I have a new PC, Windows 10 / 64 bit installed. I installed all my required CC apps (Pr, Lr, Ps, Ae) and used them very well on my fast machine (sorry, it's just a good feeling).

Later on, I decided to install AVG Antivirus FREE.

After that, none of the Creative Cloud apps where able to open.

  • Opening Premiere Pro, I get following message: "Premiere Pro could not find any capable video modules. Please update your Video display drivers and start again"
    The starting image freezed at loading ExporterQuicktimehost.prm
  • After effects was crashing just after opening
  • Lightroom and Photoshop couldn't open at all

There are many topics about this issue on the forum. All relating to Graphic card issues, BIOS issues, ... I tried the proposed solution but no change in my problem.

After long reflexion and testing around i uninstalled AVG and now i can work again! Problems are gone.

Does anyone have the same problem with AVG?

Which free antivirus do you recommend?

Did I do something wrong in the setup?

Thank you in advance for any help/info from your side.

    This topic has been closed for replies.
    Correct answer Kevin-Monahan

    Hi,

    Here's a KB doc I just wrote: AVG software causing errors

    For now, we're recommending disabling or uninstalling the software.

    Thanks,
    Kevin

    14 replies

    Show previous replies
    R
    Random_Guy2
    Participant
    April 4, 2016

    I had the same problem recently and found out that it is the AVG Linkscanner Surf-Shield stopping it for some odd reason. (I'm not sure how to actually stop it from blocking what link it's trying to access nor do I know the link.)

    Have you tried deactivating the web protection part of AVG and then testing that out?

    Peferling
    Peferling
    Inspiring
    April 4, 2016

    I don't use AVG, but there should be documentation in the help file, or online instructions about granting permissions for user selected apps.  Read the funky manual.

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    April 4, 2016

    I have AVG running without any issue.

    If you think its the culprit (which I very much doubt): de-install.

    E
    excited_Genie16B8
    Legend
    April 4, 2016

    Don't install any A/V software.  If you know what you're doing, you won't need it.

    If you don't know what you're doing, you're not ready to be using this software.  Editors today really do need to be tech savvy.  Just being creative isn't enough any more.

    Peferling
    Peferling
    Inspiring
    April 4, 2016

    Jim_Simon wrote:

    Don't install any A/V software.  If you know what you're doing, you won't need it.

    If you don't know what you're doing, you're not ready to be using this software.  Editors today really do need to be tech savvy.  Just being creative isn't enough any more.

    LOL.  Only if you keep the machine offline, never install third party apps or share files from external sources, sure.  Like avoiding an accident, don't drive a car or leave the house. 

    The real answer is not blinding trusting an AV application at the default settings.  Read up about it's features.  Learn what a firewall is and how to allow exceptions for trusted applications.  The net is a minefield, and so is clicking links from unknown sources/emails, etc.   Even with good habits, nobody is perfect.  I use Norton, it warns me of sites to avoid in searches and it has caught some things from files provided by clients with infected machines.

    I've fixed a lot of machines from friends whom had the same "I'm careful, I don't need it mindset".  To see their eyes open when running a scan on their machines revealing all kinds of trojans and spyware, (not every piece of hacked code is meant to bring a machine down and you'll never know you have it until you scan for it).  You just might want to scan your PC.

      E
      excited_Genie16B8
      Legend
      April 5, 2016

      Only if you keep the machine offline, never install third party apps or share files from external sources, sure.  Like avoiding an accident, don't drive a car or leave the house. 

      I don't think that's true at all.  I have not one problem on this front, and I take my own advice.

      I also know what I'm doing, which is the key to success.

      Peferling
      Peferling
      Inspiring
      April 4, 2016

      Most applications should allow exceptions/exclusions, including user selected programs to pass through the firewall.  I would read up on the AVG forum or documentation on how to do it.  Usually, when you install an antivirus/firewall app, it should have a learning mode when applications are first run, asking if you wish to block or allow the application through.  Check for that feature.

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