Highlighted

AVG Antivirus blocking all my CC apps

Community Beginner ,
Apr 04, 2016

Copy link to clipboard

Copied

Hello CC members,

This mainly an information to a seemly common problems, but if you have any suggestions my questions are at the end. Thank you.

I have a new PC, Windows 10 / 64 bit installed. I installed all my required CC apps (Pr, Lr, Ps, Ae) and used them very well on my fast machine (sorry, it's just a good feeling).

Later on, I decided to install AVG Antivirus FREE.

After that, none of the Creative Cloud apps where able to open.

  • Opening Premiere Pro, I get following message: "Premiere Pro could not find any capable video modules. Please update your Video display drivers and start again"
    The starting image freezed at loading ExporterQuicktimehost.prm
  • After effects was crashing just after opening
  • Lightroom and Photoshop couldn't open at all

There are many topics about this issue on the forum. All relating to Graphic card issues, BIOS issues, ... I tried the proposed solution but no change in my problem.

After long reflexion and testing around i uninstalled AVG and now i can work again! Problems are gone.

Does anyone have the same problem with AVG?

Which free antivirus do you recommend?

Did I do something wrong in the setup?

Thank you in advance for any help/info from your side.

Hi,

Here's a KB doc I just wrote: AVG software causing errors

For now, we're recommending disabling or uninstalling the software.

Thanks,
Kevin

Views

10.1K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

AVG Antivirus blocking all my CC apps

Community Beginner ,
Apr 04, 2016

Copy link to clipboard

Copied

Hello CC members,

This mainly an information to a seemly common problems, but if you have any suggestions my questions are at the end. Thank you.

I have a new PC, Windows 10 / 64 bit installed. I installed all my required CC apps (Pr, Lr, Ps, Ae) and used them very well on my fast machine (sorry, it's just a good feeling).

Later on, I decided to install AVG Antivirus FREE.

After that, none of the Creative Cloud apps where able to open.

  • Opening Premiere Pro, I get following message: "Premiere Pro could not find any capable video modules. Please update your Video display drivers and start again"
    The starting image freezed at loading ExporterQuicktimehost.prm
  • After effects was crashing just after opening
  • Lightroom and Photoshop couldn't open at all

There are many topics about this issue on the forum. All relating to Graphic card issues, BIOS issues, ... I tried the proposed solution but no change in my problem.

After long reflexion and testing around i uninstalled AVG and now i can work again! Problems are gone.

Does anyone have the same problem with AVG?

Which free antivirus do you recommend?

Did I do something wrong in the setup?

Thank you in advance for any help/info from your side.

Hi,

Here's a KB doc I just wrote: AVG software causing errors

For now, we're recommending disabling or uninstalling the software.

Thanks,
Kevin

Views

10.1K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Advisor ,
Apr 04, 2016

Copy link to clipboard

Copied

Most applications should allow exceptions/exclusions, including user selected programs to pass through the firewall.  I would read up on the AVG forum or documentation on how to do it.  Usually, when you install an antivirus/firewall app, it should have a learning mode when applications are first run, asking if you wish to block or allow the application through.  Check for that feature.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
LEGEND ,
Apr 04, 2016

Copy link to clipboard

Copied

Don't install any A/V software.  If you know what you're doing, you won't need it.

If you don't know what you're doing, you're not ready to be using this software.  Editors today really do need to be tech savvy.  Just being creative isn't enough any more.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Advisor ,
Apr 04, 2016

Copy link to clipboard

Copied

Jim_Simon wrote:

Don't install any A/V software.  If you know what you're doing, you won't need it.

If you don't know what you're doing, you're not ready to be using this software.  Editors today really do need to be tech savvy.  Just being creative isn't enough any more.

LOL.  Only if you keep the machine offline, never install third party apps or share files from external sources, sure.  Like avoiding an accident, don't drive a car or leave the house. 

The real answer is not blinding trusting an AV application at the default settings.  Read up about it's features.  Learn what a firewall is and how to allow exceptions for trusted applications.  The net is a minefield, and so is clicking links from unknown sources/emails, etc.   Even with good habits, nobody is perfect.  I use Norton, it warns me of sites to avoid in searches and it has caught some things from files provided by clients with infected machines.

I've fixed a lot of machines from friends whom had the same "I'm careful, I don't need it mindset".  To see their eyes open when running a scan on their machines revealing all kinds of trojans and spyware, (not every piece of hacked code is meant to bring a machine down and you'll never know you have it until you scan for it).  You just might want to scan your PC.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
LEGEND ,
Apr 04, 2016

Copy link to clipboard

Copied

Only if you keep the machine offline, never install third party apps or share files from external sources, sure.  Like avoiding an accident, don't drive a car or leave the house. 

I don't think that's true at all.  I have not one problem on this front, and I take my own advice.

I also know what I'm doing, which is the key to success.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Advisor ,
Apr 05, 2016

Copy link to clipboard

Copied

I don't think that's true at all.  I have not one problem on this front, and I take my own advice.

I also know what I'm doing, which is the key to success.

It's a foolish approach.  Today's hacker has grown up and have changed their tactics from seek and destroy to secretly deploy.  They want bank accounts, personal information, tracking of habits, etc. so they can steal identities, sell information, or even worse, hi-jack and demand ransom.  Many will simply use your connection as a silent VPN, piggy-backing off or your IP to do their deeds.  Without scanning software, you simply won't know this is going on, (and they don't want you to know either).  Bought a new laptop for the wife last year, Windows 8.1, touted as secure right out of the box (set it up according to recommendations), after two months use, noticed something odd.  Installed Norton and got an eye opener, (will never use MS' version AV again - you get what you pay for).

I build workstations and used to program stuff.  Hackers are smart people.  For real peace of mind, scan your machine.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
LEGEND ,
Apr 05, 2016

Copy link to clipboard

Copied

For real peace of mind, scan your machine.

I do.  I'm saying that Microsoft's built-in scanner is sufficient, if you know what you're doing.  (And editors should know what they're doing.)

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Advisor ,
Apr 05, 2016

Copy link to clipboard

Copied

Jim.  You're really not helping the OP here.  Rather than scolding or giving blanket answers ("You don't need AV", "You should remedy that"), wouldn't it be easier to allow the OP to learn by giving real advice on tasks to perform?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
LEGEND ,
Apr 05, 2016

Copy link to clipboard

Copied

The task to perform would be uninstalling AVG, which is the supposed cause of the issue.

The 'scolding' (as you call it) was simply the reasoning behind the task.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Advisor ,
Apr 05, 2016

Copy link to clipboard

Copied

The task to perform would be uninstalling AVG, which is the supposed cause of the issue.

Not quite.  Others have reported that it works fine for them.  The OP needs to read up and understand how to use the tool.  Simply dropping the tool and being exposed to threat is not the solution.  Should attempts to fix/correct the software prove useless, then I recommend that the OP find another AV.  Even then, that AV may also block Adobe components and OP is no further along in resolving.

The 'scolding' (as you call it) was simply the reasoning behind the task.

Was also not warranted if so obvious.

Unless the OP reports back, I think we're done, here.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Apr 05, 2016

Copy link to clipboard

Copied

Hi Peter,

We have reported the issue to the concerned team and will go ahead and check for a possible cause which might be blocking any service(s) that prevents launching of an Adobe application.

I will post/update once we figure the possible defect/cause and the remedy of this issue.

//Vinay

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Jul 27, 2016

Copy link to clipboard

Copied

What a load of  crap

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
LEGEND ,
Jul 27, 2016

Copy link to clipboard

Copied

Which part?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Apr 04, 2016

Copy link to clipboard

Copied

I have AVG running without any issue.

If you think its the culprit (which I very much doubt): de-install.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Apr 04, 2016

Copy link to clipboard

Copied

I had the same problem recently and found out that it is the AVG Linkscanner Surf-Shield stopping it for some odd reason. (I'm not sure how to actually stop it from blocking what link it's trying to access nor do I know the link.)

Have you tried deactivating the web protection part of AVG and then testing that out?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Advisor ,
Apr 04, 2016

Copy link to clipboard

Copied

I don't use AVG, but there should be documentation in the help file, or online instructions about granting permissions for user selected apps.  Read the funky manual.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Apr 05, 2016

Copy link to clipboard

Copied

Thanks guys for sharing your opinion.

I am not against AVG at all. I ve been using it for years now and will have a look again soon or later.

But to my surprise, this morning any of my apps can start. why? I have no idea!  not even an error message.

yesterday i was able to work facing several crashes (at least 10+).

these bugs upset me!

I am not a technician. Just a user.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Advisor ,
Apr 05, 2016

Copy link to clipboard

Copied

Temporarily disable AVG and try running the applications.  If it works, go to the AVG forum and ask/search for help.

Open windows firewall (allow a program through the firewall) and see if Creative cloud and PPro are in the allowed access list and that the box is checked.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
LEGEND ,
Apr 05, 2016

Copy link to clipboard

Copied

I am not a technician. Just a user.

You should remedy that.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...