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T
T8IO
Known Participant
January 16, 2020
Question

Camera original Alexa ProRes 444 Playback Issue

  • January 16, 2020
  • 4 replies
  • 1164 views

I've a new Mac Pro that is hooked up to a Blackmagic UltraStudio 4k Extreme 3.

In Premiere 2020, Alexa camera files play fine on the GUI; however the output to the UltraStudio is flashing green and jumping around in time. When I roll back to Premiere 2019, the problem goes away. The Alexa camera file plays fine on the GUI and looks perfect on the UltraStudio.

 

Mac Pro 2019

macOS Catalina v10.15.2

 

 

 

 

 

    This topic has been closed for replies.

    4 replies

    T
    T8IOAuthor
    Known Participant
    February 21, 2020

    Good news. I can confirm that this problem as been resolved in the new PP update 14.0.2 (Build 104). It works now!

    Dynamic_EclipseB837
    Dynamic_EclipseB837
    Participant
    February 25, 2020

    That is good new! Any idea when that will get released? I feel we just got 14.0.1 a week or two ago.

    T
    T8IOAuthor
    Known Participant
    February 25, 2020

    14.0.2 came out three days ago. I downloaded through the regular Creative Cloud interface.

    T
    T8IOAuthor
    Known Participant
    February 17, 2020

    Sorry to say, I updated Desktop Video to 11.5 and it did not fix the problem.

    Dynamic_EclipseB837
    Dynamic_EclipseB837
    Participant
    February 18, 2020

    I can confirm, this did not fix it.

    Mac OS 10.15.3, Pr 14.0.1, BM 11.5 = Bug
    Mac OS 10.15.3, Pr 13.1.5, BM 11.5 = Working

    T
    T8IOAuthor
    Known Participant
    February 17, 2020

    I haven't downloaded it yet, but Black Magic released an update to Desktop Video today that should fix the green flashing with Arri file playback. Desktop Video 11.5

     

    https://www.blackmagicdesign.com/support/readme/d389b26e8e54407482a8bddd27bf884a

     

    Good luck! Fingers crossed.

    ericas90264024
    ericas90264024
    Participating Frequently
    January 25, 2020

    I am having the EXACT same issue on my 2017 5k retina iMac but with the Blackmagic "ultrastudio mini monitor." Alexa and Amira ProRes4444 footage. Playback is perfect in Resolve. Sorry I'm not offering a solution but if I find something in my search for a fix I will pass it along.

    T
    T8IOAuthor
    Known Participant
    January 30, 2020

    I've been speaking with both Arri and BlackMagic about this problem. BlackMagic is talking with Adobe. I'm not really sure how to even open a support ticket with Adobe? I always end up on a fourty minute phone call with them and never get anywhere. 😕😕 I just give up after a while.

     

    BlackMagic responds in a matter of minutes. Arri actually responded in a matter of minutes.

     

    Thanks for validating my experience ericas90264024!

     

     

    J
    joeln12
    Participant
    February 7, 2020

    Hi T8IO,

     

    Just curious if you have heard back on this issue from any of the support resources you have reached out to. I was looking at blackmagic's last update for the UltraStudio but it doesnt look like Premiere Pro 2020 was listed as a supported software for them back in October(makes sense).

     

    We are encountering the same issue here and wondering if you've got anything new. Very interested in a work around or resolution.

     

    Thank you!

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