Can't Export MP4

Forum|Forum|9 years ago
October 9, 2016
4 replies
13736 views

Hello everyone. I contacted support using chat support a few times already, but I can't seem to fix this problem I have. Whenever I try to export my long, feature-length MP4 files it always exports as a 24 byte damaged file. I'm using Premiere Pro CC 2015.4 and Media Encoder CC 2015.4 on Windows 10. The first time I was on chat support, I was told that I needed to deselect "Import sequences natively" and "Enable Accelerated Intel H.264 Decoding". The other two times on chat support I was told my RAM wasn't enough for the program (it was 6 GB) and that I had to increase my ram up to 8 GB. I did exactly that, now I have 8 GB of RAM, but I still seem to be having the same problem. Can someone help please?

This topic has been closed for replies.

Correct answer Masirimso25

The way I solved it was, I uninstalled and re-installed everything Adobe-related, then I applied Ann Bens's suggestion. I also applied the help I got from the Adobe chat support that I mentioned in the OP. Both times I tried exporting doing these worked perfectly.

Thanks to all of you for your help.

M

Masirimso25AuthorCorrect answer

Inspiring

The way I solved it was, I uninstalled and re-installed everything Adobe-related, then I applied Ann Bens's suggestion. I also applied the help I got from the Adobe chat support that I mentioned in the OP. Both times I tried exporting doing these worked perfectly.

Thanks to all of you for your help.

M

Masirimso25Author

Inspiring

I don't understand. I tried to export something else but this time it didn't work again. Same problem but this time only the beginning of the movie is renderable and the rest is gone. Only 700-ish MB has been exported of what should have been a successfully exported, 25-ish GB movie. Help?

EDIT: I'll try importing again, that's how it worked last time.

S

SAFEHARBOR11

Participating Frequently

Please post a screen shot of Export Settings panel, this is often crucial to the solution. I wonder if the export filename is too long/has illegal characters perhaps? Or not enough space on export drive.

Thanks

Jeff

M

Masirimso25Author

Inspiring

E

excited_Genie16B8

Legend

I've seen others report this issue. I've never had to solve the problem myself, but you might try a forum search, see what turns up.

R Neil Haugen

Legend

How about giving the full info on the hardware of your computer ... CPU/GPU/vRAM ... also, you say feature-length mp4 ... is that the media on your sequence, or what you are exporting to?

A bit of info on the nature of that sequence would be good ... the media, any effects, third party plugins, all of that.

Neil

Everyone's mileage always varies ...

M

Masirimso25Author

Inspiring

My computer uses Windows 10, Intel Core i5-2430M CPU @ 2.40GHz 2.40 GHz. It has 8 GB of RAM and runs on 64 bit operating system.

Both the input and the output is feature length. It's all basic editing, i.e. some decreased saturation, exponential fades for audio tracks. No plugins at all. Whenever I edit feature length movies like this and it always fails to export MP4s.