Skip to main content
rubant51177272
rubant51177272
Participating Frequently
June 18, 2020
Question

Cant scrub anywhere - timeline, effect controls, lumetri panel.

  • June 18, 2020
  • 6 replies
  • 1182 views

I'm on MacOS Mojave, and using the latest version of Premiere Pro (14.3.0) This issue started happening couple of days ago where I cannot scrub through my timeline. To move my playhead, I have to click - I cant drag the playhead around. Same issue with scrubbing through numbers in the effects control. I can only click on it and manually type the number. Also cant drag the pointer in the color wheels in Lumetri. 

 

This issue was happening to me in the previous version on Premiere as well. Hoping that upgrading to the latest version would solve the problem, but it still exists. This is driving me crazy and is no way to work like this. 

 

 

Any tips/advice greatly appreciated. Thanks. 

    This topic has been closed for replies.

    6 replies

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    June 15, 2022

    To those of you coming to this legacy post, try restarting the computer. That action solved the issue for me. Let us know if that worked for you. I wish you luck!

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    D
    dc1851
    Participant
    April 14, 2021

    Hey @rubant51177272 

    Did you ever find a solution to this problem? I am experiencing the same thing and it's driving me up the wall.

     

    Thanks

    MyerPj
    Community Expert
    MyerPjCommunity Expert
    Community Expert
    June 22, 2020

    So you deleted the preferences and cache?

      rubant51177272
      rubant51177272Author
      Participating Frequently
      June 23, 2020

      Yes, deleted both preferences and cache. Still didn't resolve my original problem.

      MyerPj
      Community Expert
      MyerPjCommunity Expert
      Community Expert
      June 18, 2020

      Got it, thanks for the screenshot. You don't need to start it that way, just use the regular desktop icon. 

       

      Press Alt (Windows) or Option (Mac OS) while launching Premiere Pro. You can release the Alt key or Option key when the splash screen appears. To reset preferences and plug-in cache at the same time, hold down Shift-Alt (Windows) or Shift-Option (Mac OS) while the application is starting

      rubant51177272
      rubant51177272Author
      Participating Frequently
      June 22, 2020

      Hi, 

       

      Thanks for tip, but doesn't solve my initial issue of not being able to scrub anything. Any other suggestions? 

       

       

        MyerPj
        Community Expert
        MyerPjCommunity Expert
        Community Expert
        June 18, 2020

        I don't understand what you are referring to in your second post.

         

        The one thing I was wondering is display scaling, do you have it set to something other than 100%?

          rubant51177272
          rubant51177272Author
          Participating Frequently
          June 18, 2020

          Hi,

          In the first reply from Sumeet, there is a video posted on how to reset the app preferences. In that video, the CC app is on the menu bar. And when clicked, a dropdown menu appears with all the installed apps. But for me, when I click the icon in my menu bar, I dont get the dropdown menu. So I am not able to follow the instruction from the video. So, my question was is there any other way to reset the app preferences? 

           

          And I just changed my display scaling to default on all my monitors, still didn't fix my problem. 

           

           

           

            S
            Community Manager
            Sumeet Kumar ChoubeyCommunity Manager
            Community Manager
            June 18, 2020

            Hi rubant51177272,

             

            Sorry to hear about this. Have you tried resetting app preferences to isolate any preference corruption issue that might be causing the app to misbehave? Also, are you using a multi-monitor setup? Let us know, we're here to help.

             

            Thanks,

            Sumeet

              rubant51177272
              rubant51177272Author
              Participating Frequently
              June 18, 2020

              Hi Sumeet,

               

              Unfortunately, I dont get a drop down menu from the CC icon in my menu bar. I can only access the app through a desktop window. And it doesn't allow me to hold the 'ALT' key (like in the link) and click. It simply opens up Premiere. Any other suggestions to reset the app preferences? And yes, I am using a multi monitor setup. 

               

              Thanks,

              RT

                Terms & ConditionsAccessibility statement
                Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices