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chriscasomedia
chriscasomedia
Participating Frequently
May 10, 2021
Question

Captions feature is so buggy, starting to get very annoying

  • May 10, 2021
  • 6 replies
  • 5309 views

I use the caption feature a lot for my work. I have to restart my premiere almost every 5 minutes because something is frozen or the video isn't playing because of the captions. I have a very high-end pc and none of this would happen until the new captions were introduced. For example, if I try to drag out the size of the text box it ALWAYS freezes, instantly have to restart the program. Sometimes also the text just freezes, I will be changing the text then go to the next frame, and its stuck and I have to restart. This is getting extremely annoying and tedious and it is adding so much time on my workflow 😕😕

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    6 replies

    naveeda65495260
    naveeda65495260
    Participant
    April 27, 2023

    I hope that's not the case for the most of the people and the issue is probably resolved by now.

     

    I just noticed that using SF Pro Font has some issues. Although I installed the newer version of the font but for the captions, I have to switch to Arial and then when I'm finished, I can switch back to whatever Font I want.

    C
    Coluch
    Participating Frequently
    November 3, 2021

    I've have the same frustrating issues with the new captions workflow.

     

    LAG - After some time, the text pane begins to lag, selecting a caption becomes unresponsive or very delayed, can't scroll smoothly, new captions do not appear in text pane until after a long delay (although they appear on the timeline immediately).  Even with playback stopped, all of this occurs.

    REVERSION - As soon as any above lag is present, it is shortly followed by reversion, where caption clips revert to earlier text.  For Example, I split a caption which creates a duplicate, I then edit to remove the tail of the first caption, and the top of the second, BUT before I'm done this, the first clip will regain the portion of the text that was removed. It becomes a game of "whack-a-mole", as any edit to a caption text randomly changes another caption somewhere else, usually close to the end of the sequence, but not always.

     

    Suffice to say, this becomes completely unusable.  Save / Quit / Re-start alleviates the issue for some time, but the reboot dance is sometimes required multiple times to successfully get through captioning a 2-minute sequence.

     

    Other Notable Observations - Around the onset of Text Pane lag, the computer fans spin up and get quite loud, indicating heavy load on the computer.  Premiere itself continutes to function smoothly, with Sequence and Program panes being perfectly responsive, with perfectly displayed captions on the video playback. It is only the text panel that gets incredibly lagg, so I would guess the issue is isolated to the processes related to that panel.

     

    My machine - A top spec'd 2019 Macbook Pro (Core i9, Radeon Pro 560X, 32 GB RAM), running OS X 10.15.7 (Catalina) and Premiere 2021 15.4.1

     

    I'm writing this as I have just rebooted for the upteenth time, just to get through a captioning request that my producer has been patiently waiting on for much longer than should have been necessary.  Any time I have to work on captions, I dread the troubles that will be caused by the new Text Pane / Text Pain.

     

     

     

      T
      Teresa25164587hk2q
      Participant
      October 24, 2022

      The comment "This is not normal behavior for most users." is patently ridiculous. The lag, the instability and freezing when trying to move from one caption to another are being reported by MANY users, and it's time Adobe listens up rather than trying to claim "oh, that doesn't happen" or "oh, your computer doesn't have enough resources".  (FYI, my Win laptop is Dell XPS 17", current version of Win11-patched, 32GB RAM, and 1TB local storage, which is where I'm working from.)

       

      Do not claim this "feature" is ready for prime time, when I've spent an entire working day+, trying to get captions edited on a 1.5 hr video. I'm not having to reboot, but restarting Premiere 2023 is no help -- made worse by having to find the time tick where I'd left off -- maddening. This method is NO BETTER and possibly worse than uploading vid to YouTube, and fixing captions there.

        R Neil Haugen
        R Neil Haugen
        Legend
        October 24, 2022

        There are several million daily users of Premiere Pro. Many of whom use the captions process. The vast majority of which are not having horrible problems like you are.

         

        Are you and some other users having a terrible series of problems? Yes. No question there.

         

        So figuring out why most users aren't, but those who are having problems are ... is the basis for troubleshooting, no matter the app.

         

        First questions ... have you cleared all your cache files? Reset the workspace? Is this in a project migrated from 2022 to 2023? Are you getting this in all projects, including new ones started in 2023? What is the media involved, and what made that media? Are there any other effects on your sequence, if so, what?

         

        Another series of questions would be what is your 'default' audio input set to? Are any gaming 'helper' apps installed on that laptop? Or sound card drivers or 'helper' apps? Sound issues are unfortunately an issue for a rather wide range of bad behaviors.

         

        Those are just some of the things to work through to start trying to figure out what the hay is happening so horribly on your machine.

         

        Neil

        Everyone's mileage always varies ...
        C5R5
        C5R5
        Known Participant
        July 30, 2021

        I was super excited about this new captions workflow plus transcription, but it seems we've traded one buggy workflow to another. Issues such as:

         

        - Edited captions reverting back on their own a few seconds later (even after you've saved the project and did NOT hit undo)

        - Captions pane loves to scroll when you select a caption, meaning you now have to chase a scrolling caption so you can double click it and hopefully edit it. Or wait 2 seconds for it to stop moving and settle down. Fine if you're editing one caption, but in a 30 second project, it takes up way too much time. Please just get rid of that scrolling. It's the most annoying part about it this new workflow.

         

        - And finally, please open it up to the scripting side. At least that way I can make my own tools to help me caption faster if these fixes don't happen (which I feel won't happen, looking back at how bugs from the old workflow never got sorted)

          Kevin-Monahan
          Community Manager
          Kevin-MonahanCommunity Manager
          Community Manager
          July 30, 2021

          Hi,

          Sorry about that. It sounds like a bug with 15.2 or Beta, so maybe you have not updated to 15.4 yet. Can you verify your version, please?

           

          If you need to update, make sure to delete media cache after updating. It's easy if you choose File > Close All Projects, then choose Preferences > Media Cache and delete from there. Quit Premiere Pro. Restart it with Alt/Option pressed and delete preferences.

           

          Should all be well afterward.

           

          Thanks,
          Kevin

          Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
            S
            Silkr0ad
            Inspiring
            July 26, 2021

            Same issue here. I ended up doing it on after effect. 

            G.
            Kevin-Monahan
            Community Manager
            Kevin-MonahanCommunity Manager
            Community Manager
            July 30, 2021

            Try updating Premiere Pro.

             

            Thanks,
            Kevin

            Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
              Kevin-Monahan
              Community Manager
              Kevin-MonahanCommunity Manager
              Community Manager
              May 10, 2021

              Sorry Chris.

              May we please have details of your system and media? Are you on macOS Big Sur?

               

              Let us know.

               

              Thanks,
              Kevin

              Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
              chriscasomedia
              chriscasomediaAuthor
              Participating Frequently
              May 10, 2021

              I am using windows 10 home.

              My pc is:

              Asus TUF GAMING X570-PLUS (WI-FI)

              ryzen 3900x

              nzxt kraken x62 cooler

              gigabyte rtx 3070

              32gb 3200 memory

              1tb nvme ssd

              and I edit off of portable samsung 1tb ssd

               

              Media is 4k footage shot on sony z90

              Stan Jones
              Community Expert
              Stan JonesCommunity Expert
              Community Expert
              May 10, 2021

              This is not normal behavior for most users. There are other reports of slow performance or freezes.

               

              I filed one bug that staff could not reproduce unless they used my project file. I reset preferences and reset the captions workspace - all was well.

               

              I would also do the clear the cache routine; that is the recommended procedure for new versions, unrelated to captions.

               

              When you say you drag out the text box, you are referring to the text box in the Program Monitor? Can you resize it with the control in the Essential Graphics Panel, Align and Transform section?

               

              Stan

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