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L
liamf20437593
Participant
November 19, 2017
Answered

Corrupted MOV File

  • November 19, 2017
  • 2 replies
  • 6165 views

Hello,

First the specs of my laptop:

Dell XPS 15 with following specs

Windows 10

Premier Pro CC Version 12.0.0 (Build 224)

So my issue is that I just shot a real estate video with my Phantom 4 pro+ today and when I try to bring files into Premiere Pro CC I get the following errors:

This Error only applies to one of the clips (happens to be the best clip). All other files import fine. The MOV file plays fine using Movies and TV and Window Media Player but Adobe says file is corrupted. I have tried multiple suggested fixes from other forum post such and changing file extension to .mp4, importing from media browser inside Premiere Pro, and uninstalling and re-installing Premiere Pro. Nothing has fixed this error and I am searching for further suggestions.

If anyone has a fix for this issue please let me know. I would very much appreciate any advice that might help me recover this clip.

thanks,

Liam

    Correct answer Ann Bens

    Handbrake would have been cheaper.....

    2 replies

    L
    liamf20437593Author
    Participant
    March 2, 2018

    So I contacted Adobe Support about this and they recommended converting the file to a different format using Wondershare Video Converter Pro. I bought the converter and fixed the files and now I don't have to worry about it anymore. Thanks everyone for their suggestions.

    Ann Bens
    Community Expert
    Ann BensCommunity ExpertCorrect answer
    Community Expert
    March 3, 2018

    Handbrake would have been cheaper.....

      L
      liamf20437593Author
      Participant
      March 3, 2018

      You are correct Ann. I just purchased what they recommended and actually it was the Video Converter Ultimate that I bought not the Pro.

      Ann Bens
      Community Expert
      Ann BensCommunity Expert
      Community Expert
      November 19, 2017

      Change .mov to .mp4 (or .mts or .mpg) and try again.

        L
        liamf20437593Author
        Participant
        November 19, 2017

        Ann,

        As stated above I already tried changing it to .mp4 without success. I just tried the other 2 file extensions that you recommended and neither worked. I still get the error.

        E
        estudioexpresiones
        Participating Frequently
        March 1, 2018

        Same problem CC 2017 & 2018

        I have problems with phantom 4 PRO .MOV footage

        and I renamed the top folder... cleard cache... then.... I could relink.

        Hope It helps

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