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Mannymanster
Mannymanster
New Participant
March 23, 2020
Question

Crash before opening any adobe software.

  • March 23, 2020
  • 3 replies
  • 1362 views

I can no longer open premier pro, as soon as I try to open the app, the splash screen appears then suddenly I get a crash report. I've tried opening other adobe software and get the same error. This just started happening today. 

 

I reinstalled, and nothing's changed. 

This topic has been closed for replies.

3 replies

Mannymanster
MannymansterAuthor
New Participant
March 24, 2020

I reinstalled an older version and it worked after all of these tries. The problem lies with the 2020 update. 

Ann Bens
Ann Bens
Community Expert
March 24, 2020

Try a different browser to download.

Kevin-Monahan
Community Manager
Kevin-MonahanCommunity Manager
Community Manager
March 23, 2020

Hey Manny,

Watch the screen as it loads. See the list that is loading up in the splash screen? What is it hitting when it crashes? You can also save, then attach a crash log. Not an engineer, but I can take a look for you.

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
Mannymanster
MannymansterAuthor
New Participant
March 24, 2020

Hello Kevin, 

 

Thanks for your reply. There is nothing loading on the splash screen, the crash report window appears seconds after I launch the app. 

I've also looked for the crash logs, but the log folders seem to be empty. 

 

 

 

 

 

Ann Bens
Ann Bens
Community Expert
March 24, 2020

Have you tried resetting preferences.

 

FAQ: How to reset (trash) preferences.

MyerPj
MyerPj
Community Expert
March 23, 2020

Does your machine meet the hardware requirments? What are you using?

 

You should run the Adobe Cleaner after you uninstall the programs and before you re-install them:
Also, reboot your computer between steps even if you are not asked to...

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Mannymanster
MannymansterAuthor
New Participant
March 24, 2020

Hi,

To my knowledge, my machine meets the requirements see below. I ran the cleaner to uninstall and reinstall premier (restarting my computer between steps) but it made no difference.  I must be doing something wrong.

 

  

Processor

AMD Ryzen 5 1500x quadcore processor 3.5 GHz
Operating system

Microsoft Windows 10 (64-bit) version 1903 

RAM

8 GB of RAM

GPU

NVIDIA GeForce GTX 1050

  
  
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