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Crash on latest Premiere Pro startup screen with fresh PC

Forum|Forum|8 years ago
March 21, 2018
1 respuesta
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Following problems with Premiere Pro crashing when rendering my final files I decided to reformat all my hard drives & do a fresh install of Windows 10 home edition, I also got my very experienced tech guy to run a full diagnostic on my PC and he found no errors. It has the latest version of Windows 10 Home Edition plus the most up to date graphics drivers.

The only program I have installed on my PC is Chrome and ESET Internet Security. Plus Adobe Creative Cloud. The next thing I did was to install the latest (as of March 21st 2018) version of Premiere Pro CC, which also installed the media encoder. When I opened Premiere Pro the splash screen showed and then I got the blue screen of death and the computer restarted. This happened twice.

On my old system plus this one I had been using the 2015 version of Premiere pro because of stability problems. It worked for a long time. When I started having problems with rendering out files I tried the updated version of Premiere Pro and had the same problem with it crashing when I tried to render files. So this recent reformat and reinstall of Windows 10 was the clean sweep option and it clearly hasn't worked. I'd readily try installing the previous 2015 version of Premiere Pro but I don't see it listed as an option in the Creative Cloud other versions.

My system details are: Intel i7-7820x cpu at 3.6 ghz, 32 gig ram, Direct X 12, nVidia Geforce GT6 1060 with 6 gig ram.

Simon Foster

Este tema ha sido cerrado para respuestas.

E

excited_Genie16B8

Legend

Start with Step 3D below. Report back.

Unofficial Premiere Pro Troubleshooting Guide

S

simesfAutor

Participating Frequently

Did step 3D. Uninstalled the virus software and restarted, Uninstalled Premiere Pro & restarted. Installed Premiere Pro (latest version) and the computer crashed on startup.

I was watching the splash screen and the program got as far as loading 'Fast Source Settings' before crashing one time, another time it didn't get as far as loading anything before crashing amd the final time it git as far as 'rolling shutter' before crashing.

S

simesfAutor

Participating Frequently

OK.

That's not quite what I was looking for. I should have been more specific. Sorry about that.

The helpful data will be...

Faulting Application Name:

Faulting Module Name:

Exception Code:

They can be found in the Errors under Windows Logs>Application.

Hello Jim & thanks for getting back to me. That's a problem. 3 times I've used my computer's clock to time to the second when I try to open Premiere Pro (latest version) and when my PC resets itself. I go to the Event Viewer -> Windows Logs -> Application. There is no Faulting Application Name entry logged.

For example, according to my clock display I clicked to open Premiere at 15:12:13 and it crashed at 15:12:22. The nearest registered event in the Application area before that is at 15:06:59. Then I have 6 events at 15:13:10. The first event at that time is:

The EventSystem sub system is suppressing duplicate event log entries for a duration of 86400 seconds. The suppression timeout can be controlled by a REG_DWORD value named SuppressDuplicateDuration under the following registry key: HKLM\Software\Microsoft\EventSystem\EventLog.

And the one that may be most relevant to you is:

The description for Event ID 0 from source AdobeARMservice cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

I do have errors listed in Windows Logs -> System but the one closest in time to the launch/crash was at 15:05:41.

I'm sorry this is so vague but I can't give you the Faulting Application/Module name & Exception code if I can't see one listed.

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