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patrickg66800299
Participant
May 13, 2019
Question

Crashes during footage scrubbing, opening export panel & opening other apps

  • May 13, 2019
  • 1 reply
  • 954 views

I am trying to figure out the cause of the instability of Premiere Pro on my machine. These crashes will happen every 20-30 minutes. Even sometimes crashing to the point where premiere wont be able to load the project and crash immediately upon opening. 

I am unsure if it is a fault in my computer, or simply a bug in settings. As far as I can find, all drivers are up to date, (graphics card using Nvidia Creative ready drivers), and windows is up to the most recent version (forced to by windows itself). Tech Specs are below.

2018 Razer Blade 15 

i7-8750H CPU @ 2.20GHz

Ram: 16.0 GB

512 GB SSD

Nvidia 1060 max q

I do edit on external hard drives. Some 5400rpm and some 7200rpm, and the problem persists on both.

I have uninstalled and reinstalled Premiere, as well as completely reset my laptop to factory specs. Neither has helped, and will still have crashes from the get go.

Like in the title, the project will crash when scrubbing footage ( H.264, 1080, 200mbs, all-intra), or simply moving the play head to a separate clip on the time line. As well as opening the export menu, and opening apps like google chrome. Sometimes it will just freeze, becoming non-responsive, crashing my computer. If it doesn't crash and I am able to close the program, I am then unable to open the start menu, and forced to hard reset the laptop. This will happen regularly during an edit period.

A few times, I am unable to open the project, because Premiere pro will just crash before even opening the project. This is something that I found the project can be salvaged by opening the project on a completely different computer.

When having the Task manager open, I can see that the processor, graphics card, and memory are not being fully utilized. The slower drives do get fully utilized, however the problems still happen even when editing on the ssd and the faster hard drives.

Thank you,

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    1 reply

    R Neil Haugen
    Legend
    May 13, 2019

    If you create a new project, can you work with that?

    Neil

    Everyone's mileage always varies ...
    patrickg66800299
    Participant
    May 13, 2019

    Yes I can start new projects after the crash has rendered an old project inoperable.

    To clarify, the project only becomes inoperable after a large crash.  Sometimes I'll be able to open it just fine, other times I wont.

    R Neil Haugen
    Legend
    May 13, 2019

    Have you tried importing the old project file into a new project, using the Media browser?

    Neil

    Everyone's mileage always varies ...