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zachw18694828
Participant
August 3, 2019
Answered

custom bin in effects missing in premiere

  • August 3, 2019
  • 1 reply
  • 4340 views

I've searched through the forums and have not found answers to this. Where does my favorites folder disappear to in my premiere effects?? I did not update my mac or premiere. They were here last night and I opened it this morning and they are gone. This has happened several times in the last few months. This is so frustrating as it keeps wasting my time and disrupting my workflow!!! Yes I've restarted the software. Yes, I've restarted my computer. I've literally made no changes but premiere keeps losing my folder and presets.

    This topic has been closed for replies.
    Correct answer zachw18694828

    Ok so after weeks of digging into this issue and hours of communicating with customer service, screen sharing, and running tests, the solution was actually quite simple. Ironically, this answer seems not to be found anywhere else. If you have a mac and your settings are set to send files up to the cloud when storage is low, make sure to check your Documents/Adobe/Premiere Pro folder for the cloud icon. My imported presets and custom bins kept disappearing randomly because my mac was sending certain files up to the cloud to clear space on my computer and I didn't realize it. Turns out it had nothing to do with premiere or any updates!

    1 reply

    Z
    zachw18694828AuthorCorrect answer
    Participant
    September 12, 2019

    Ok so after weeks of digging into this issue and hours of communicating with customer service, screen sharing, and running tests, the solution was actually quite simple. Ironically, this answer seems not to be found anywhere else. If you have a mac and your settings are set to send files up to the cloud when storage is low, make sure to check your Documents/Adobe/Premiere Pro folder for the cloud icon. My imported presets and custom bins kept disappearing randomly because my mac was sending certain files up to the cloud to clear space on my computer and I didn't realize it. Turns out it had nothing to do with premiere or any updates!

      A
      Ankarlo
      Participant
      September 10, 2020

      Gosh, had the same problem and couldn't find the answer ANYWHERE. Thanks for the question and updating the forum with your fix, HUGE HELP!

        Z
        zachw18694828Author
        Participant
        September 11, 2020

        Glad it could help you! It was so frustrating for so long!

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