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wvgrammer
Participant
April 26, 2018
Question

Drop-down menus not working after update.

  • April 26, 2018
  • 8 replies
  • 11905 views

After updating to 12.1.1 all the drop down options in Premier are not working. For example when I click on the drop down for blend modes in the effects panel, nothing appears. I can't select an alternate blend mode. This affects ANYTHING with a drop down. This is also happening in Media Encoder and After Effects! Anyone run into this problem? I had to roll back to the previous version to get it working again.

    This topic has been closed for replies.

    8 replies

    S
    secundariano3
    Participant
    October 1, 2021

    I got the same issue and I realized it was because I was using a second monitor for my iMac, and I had configured Premiere to display only in the second monitor, so when I was trying to open any dropdown menu it didn't work. I set the app to be displayed in all the monitors and that solved the issue.

      grantburks05
      grantburks05
      Participant
      August 24, 2022

      Thank you Secondariano3! Similar to you, I use two monitors for my Mac Studio and I simply dragged Premier to my other monitor and this resolved the issue for me. Hope this helps someone!

      Marc Serre
      Marc Serre
      Participating Frequently
      May 27, 2019

      Same problem here. Resetting did not resolve anyting.
      Found a solution: undocking the panel seems to unlock drop down. Worked for me. Hope it helps someone

      A
      Anonymous
      May 8, 2019

      HELLO EVERYONE,

      I HAVE SAME ISSUE, AND SOME HOW I FIXED IT.....
      THE DROPDOWN IS THERE JUST CLICK AND HOLD A BIT LONGER AND IT WOULD DISPLAY (FOR ME THAT WORKS)

      REGARDS

      Ann Bens
      Community Expert
      Ann BensCommunity Expert
      Community Expert
      May 8, 2019

      Please do not use capital letters: its considered shouting. Thanks.

      A
      Anonymous
      May 9, 2019

      seriously...????? but I didn't even shout at all.... it's just my CAPS LOCK is on am too lazy to turn it off while typing...…….

        A
        ashtone92160477
        Participant
        August 16, 2018

        Read on another thread that if you have a smart TV hooked up as a monitor or client monitor, that's what screws it up. That's what was happening to me. If you hover the mouse over the drop down menu and use the scroll on your mouse it will cycle through the options. Just won't drop down. Not a solution, but it'll do until Adobe fixes it.

        L
        lawsonr15091706
        Participant
        November 21, 2018

        Yeah I'm working on a laptop and when I unhooked my extra monitor the drop-down menus suddenly appeared. Annoying.

        shashimylar
        shashimylar
        Participant
        December 29, 2018

        If you are using MacBook running on Mojave then use three finger option to select other available options in drop down.

        A
        Anonymous
        July 9, 2018

        Same here, after upgrade a couple of month ago some layouts are working bad, drop down list is not working in media encoder. Not working at all in opacity mode inside premiere, and it doesn't work in export settings in premiere. Also when I call for a layout in workspace all the windows appears empty, only a couple of set are working but I need to arrange the windows everytime I open the apps cause they are in crossover or out of the screen.

          Vidya Sagar
          Adobe Employee
          Vidya Sagar
          Adobe Employee
          May 10, 2018

          Hi All,

          Sorry for the trouble. Have you tried the step recommended by Katie Houghton?

          Please try resetting the preferences & check. Here are the steps: FAQ: How to reset preferences in Premiere Pro?

          Let us know the status.

          Thanks,

          Vidya

          W
          wvgrammerAuthor
          Participant
          May 10, 2018

          I did indeed reset preferences and it didn't help.

          Ann Bens
          Community Expert
          Ann BensCommunity Expert
          Community Expert
          May 10, 2018

          Next step is to reinstall and Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

            B
            BCedits
            Participant
            April 26, 2018

            I've started to get this after the update on all drop down menus also when exporting. its very frustrating

            K
            Katie Houghton
            Inspiring
            April 26, 2018

            I think you needed to reset your applications. I find that if you move your preferences over to a newer version it causes problems. Try resetting the preferences.

            1. Exit the application

            2. Press and hold Alt (Windows) or Option (macOS) as you start the application. The

            new preferences files are created when you start the application.

            3. To restore default preference settings and plug-in cache at the same time, hold down

            Shift-Alt (Windows) or Shift-Option (Mac OS) while the application is starting. Release

            the Shift-Alt keys or Shift-Option key when the splash screen appears.

              E
              excited_Genie16B8
              Legend
              April 26, 2018

              I saw one other post about a Mac user reporting something similar.  It only occurred on one menu, though, not all of them.

              I can't reproduce it here in Windows 10 Pro (1709).

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