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charlenep57928198
Participant
June 1, 2018
Answered

encore serial required

  • June 1, 2018
  • 3 replies
  • 13543 views

my Encore CS6 is now requiring a serial, how can i retrieve serial and activate again as i have active CC monthly plan for Pr6 and it used to include Encore

please help to get activated again.

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Strange request, but I now have PR CC and PR CS6 open. When  I launch Encore CS6, it asks me for a serial number.

Ideas?


Reel Cowboys, can you please list the Adobe applications, and versions, that a currently installed on the Windows 10 computer?

Please be aware that the Original poster of this discussion has a Photoshop Lightroom CC membership.  This is why they were unable to utilize Premiere Pro CS6 or Encore CS6 with their membership.

You do have a full Creative Cloud membership, Reel Cowboys, so it should be possible to still utilize Encore CS6 after the proper licensing is in place.

3 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
November 6, 2020

I have the serial number CS6 so I can't verify the possible solution at the end of the message below, but it is claimed there that it is still possible to install Encore and use it via the Cloud, by following the exact instructions in the message from Averdahl... as always with old links, copy the download to an external device
https://community.adobe.com/t5/premiere-pro/how-is-everyone-making-dvd-s-in-premiere-pro-without-encore/td-p/11569623?page=1

Pinner Photographer
Pinner Photographer
Inspiring
November 23, 2020

Well I managed to follow the instructions. I found the files in the x86 folder. I had to kill off a number of Adobe items in Task Manager before I could rename the Adobe PCD folder to Adobe PCD XXXXX (I don't like deleting things when I am doing this stuff). Renaming caps.db to caps.dbXXXX was easy.

I then followed the rest of the instructions.

The critical step was running Premiere CS6. I ran it. It loaded OK. I shut it down. Encore still wanted a serial number 😞

So I opened Premiere CS6 again but this time I created a project and only then did I received the "You need to validate this software..." pop-up. Great. I clicked the appropriate button and it recognized me from my Cloud login. All looked good. Tried Encore again. No serial number required.

Thanks to everyone who has contributed to this thread,

Tim

 

    R
    Reel Cowboys
    Inspiring
    April 5, 2019

    Thank you everybody for all you help here. Unfortunately, nothing worked.

    What I ended up doing was uninstalling everything Adobe from my computer and deleting all leftover files (basically running a cleaning program to remove it all). Then I rebooted and reinstalled Adobe CC. From there, I installed Photoshop and then Premiere CS6. It worked perfectly. Then I installed Premiere CC, Dreamweaver and all my other programs.

    All is working perfectly now.

    Again, thank you.

    Stan Jones
    Community Expert
    Stan JonesCommunity Expert
    Community Expert
    April 5, 2019

    Thanks for reporting back. And congrats on your persistence!

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    June 1, 2018

    There is no separate serial number for Encore... it is bundled with Premiere Pro (non-Cloud version, such as CS6) and is installed and activated when you install PPro and enter the serial number

    Since you are using Encore by means of a Cloud subscription, my best GUESS is that something went wrong with the registration, which means you need to reinstall PProCS6 to make Encore activate again

    How to get Encore using a Cloud subscription https://forums.adobe.com/thread/2372985

    -an option to check to see more previous https://forums.adobe.com/thread/2426726

    -and more on previous versions https://forums.adobe.com/thread/2389056 see reply #3

    -and even more on previous versions https://forums.adobe.com/thread/2409527 see reply #1

    R
    Reel Cowboys
    Inspiring
    February 25, 2019

    I am having the exact same problem.

    Acutally, it says that Encore cannot run in trial mode, then it asks me for a serial #.

    I have had Premiere CC 2018 installed for awhile now and when 2019 update came through, Encore refused to launch. I have uninstalled it and reinstalled  it several times through the CC Cloud, but it keeps asking for a serial number.

    Strange, the Premiere CS6 that was installed with it runs just fine and requires my CC Cloud sign in.

    BTW, I already went to "Encore requests a serial number on launch " and followed the instructions there. I am still having the same problem.

    Ideas?

    R
    Reel Cowboys
    Inspiring
    March 5, 2019

    Thanks for the update, Reel Cowboys.  To confirm you can also open Premiere Pro CS6 without any errors?

    If so, then please sign out of the Adobe Creative Cloud desktop application, and once signed out remove the Adobe PCD and caps.db file as discussed in solution two of Error: "The serial number is not valid for this product" | Adobe Creative Suite .  Please update this public forum discussion if you face any difficulties locating either item, Reel Cowboys.

    Once the Adobe PCD and caps.db file have been removed, then please sign back into the Adobe Creative Cloud desktop application.  I would recommend you start by opening Premiere Pro CC 2018 to verify the licensing for the Creative Cloud membership is in place.

    If Premiere Pro CC 2018 opens without error, then open Premiere Pro CS6, Reel Cowboys.  The Creative Cloud membership should then be used to license Premiere Pro CS6, which in turn will allow Encore CS6 to be licensed and utilized.

    Please update this discussion if you have any questions, Reel Cowboys.


    OK, so I logged out of Adobe Creative Cloud and went to C:\Program Files\Common Files\Adobe (as the suggested post said) but could not find a "caps.db" or "Adobe PCD" file. So I went to the C:\Program Files (x86)\Common Files\Adobe instead. I did not find the files, but I cound folders with the same name. I moved those folders to my desktop.

    I then launched Premiere Pro 2018, and did not get a login prompt. I sually get one each and every time I run it. I ran Premiere Pro 2019 and did not get a login prompt. I ran Creatve Cloud and not promt, but it showed me logged in. I ran Premiere CS6 with no issues.

    Now I run Encore CS6 and it asks me for a serial number. I closed an d re-ran Encore CS6 and now it says it cannot run in non-royalty serialized mode.

    Ideas?

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