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ERROR -2147287036

Community Beginner ,
Sep 30, 2019 Sep 30, 2019

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Hello everyone, 

do you know what error is?

It occured while exporting an edited video.

And it is reffered to GPU Mercury Playback Engine CUDA.

Thanks.

Alessandro

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correct answers 1 Correct answer

Community Beginner , Sep 30, 2019 Sep 30, 2019
Dear ANN, thanks for your reply. I tried to export again and it works properly . So I dont know why first time I had error, and second time no error. Strange, I can't understand to what it depends... Thanks in any case, Alessandro

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Community Expert ,
Sep 30, 2019 Sep 30, 2019

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You need to fix whatever is on the timeline at the given timecode in the error message.

Delete section and do it again.

 

Might have an issue with your graphicscard.

Please post your:
Computer specs/setup,
Operating system build,
Premiere exact build (see about),
Mediainfo screenshot in treeview of media used.
Export setting and with the left tab to output.

 

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Community Beginner ,
Sep 30, 2019 Sep 30, 2019

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LATEST
Dear ANN, thanks for your reply. I tried to export again and it works properly . So I dont know why first time I had error, and second time no error. Strange, I can't understand to what it depends... Thanks in any case, Alessandro

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Adobe Employee ,
Sep 30, 2019 Sep 30, 2019

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Hi Alessandro,

 

It could be occurring while processing a certain section of the timeline using the GPU accelerated renderer. Please try to switch the Renderer to Mercury Playback Engine Software Only and check if it's exporting properly. 

Let us know if it helps.

 

Thanks,

Sumeet

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Community Beginner ,
Sep 30, 2019 Sep 30, 2019

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Dear Summet, thanks for your reply. I tried to export again and it works properly without the switch you mentioned. So I dont know why first time I had error, and second time no error. Strange. Thanks, Alessandro

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