Error: "Unable to create image buffer."

[isaacb993116]

I recently installed PPCC (2018). I started a new project and imported footage from a Canon XF100. The footage file folders contain files types including CIF Files, XML documents, SIF Files, and MXF Files. Whenever I try importing to the entire folder into a project, I get an error saying "unable to create image buffer." Sometimes I also get an error saying that premiere doesn't support the file format. I tried putting the MXF files in their own folder and importing only that, but then I get a link media error.

Link to picture

Imgur: The magic of the Internet

[Ann Bens · Accepted solution]

When importing the folder that should be the Clips001 folder.

Download Canon's XF utility program and convert the mxf files to single files.

That is what I use to do (dont have the camera anymore) had no issue importing the files.

XF100 - Support - Download drivers, software and manuals - Canon Europe

[excited_Genie16B8]

Try Step 2C below.

Unofficial Premiere Pro Troubleshooting Guide

[Ann Bens]

I recommend the conversion route.

As when the files go off line for some reason its a hell of a job to get them online again,

as every clip is in its own folder.

[isaacb993116]

I took your advice and imported the files through the media browser and got the same error message (for less of the files).

Link to picture

Imgur: The magic of the Internet

[excited_Genie16B8]

You're looking at two errors, the image buffer and unsupported media.  Step 2C was meant to handle the latter.

[Ann Bens]

Unsupported media are the auxiliary files and are not suppose to be imported.

[excited_Genie16B8]

Exactly.  When importing through Media Browser, you don't get those auxiliary files, and hence no warning about unsupported formats.

[Ann Bens]

That is not the problem here: its the image buffer.

[excited_Genie16B8]

Unsupported Format was one of the problems in the original post.