FAQ: Fix for NVIDIA GPU crashes when using a laptop on Windows 10 (PC)

Adobe Employee ,
May 14, 2021 May 14, 2021

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Issue

If you are running Premiere Pro on a Windows 10 laptop with an NVIDIA GPU device and you haven't updated your graphics drivers recently, you might experience instability while launching the application or while editing your video.

 

Solution

Please update your GPU drivers to the latest version available! Here's a video tutorial on how to update your GPU driver on Windows 10.

 

And here's a document with more information on how Premiere Pro uses your hardware and how to update it. Below is a screenshot, please click the link to access the full instructions!

Screen Shot 2021-05-14 at 11.42.56 AM.png

 

This should fix any random crashing you might be experiencing. Hope it helps!

Caroline

TOPICS
Crash, Error or problem, FAQ, Freeze or hang, Hardware or GPU

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