There are 3 ways to get support at Adobe.
Scroll down for instructions on how to contact us via one of those methods:
Forums:
- User-to-user assistance with limited assistance from Adobe.
- Often, it is the fastest option for support.
- Always available.
- Click here to begin a Premiere Pro forum post (you will need your Adobe ID info).
- In the upper right corner, click "Post to Community."
- Click the Discussion radio button.
- Create a title for your post which briefly describes your issue. Typing a title also instigates a search.
- With the search, see if the dropdown menu reveals a post has already been made on your topic.
- If you find one, click it, and that post will open. A solution is often found on top posts.
- You may want to reply to a relevant post or upvote.
- If you have a new issue and want to make a new post for a relevant question, continue to the next step.
- Type in the issue you are having, including detailed notes about your case, media, and computer system.
- Click "Post."
- Your discussion is posted to the forum. Await a response in that thread. You may want to bookmark it.
- These are user-to-user forums, so please know that colleagues are helping you. Be kind!
Chat:
- Adobe provides chat support from specially trained Adobe agents.
- Limited wait time.
- Available for Premiere Pro Creative Cloud customers.
- Limited availability, 7 am to 7 pm PST hours, weekdays only.
- Guarantees a response from Adobe.
- Click here to begin a chat.
- Click the white button in the lower right of the page.
- The chat interface will launch for you to type your issue into.
- Once a live agent appears on chat, request to speak with the "video queue," our video specialists.
- Twitter:
- Adobe provides "one on one" support from specially trained Adobe agents.
- Limited wait time.
- Available for Creative Cloud customers only.
- Click here to go to @AdobeCare's profile.
- You can tweet to them or send them a DM.
Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
1
Reply
AdChoices