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How do I contact Adobe Support?
FAQ: How do I contact Adobe Support?
Mar 01, 2016
Mar 01, 2016
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There are three ways to get support at Adobe.
Scroll down for instructions on how to contact us via one of those methods:
Adobe provides chat support from specially trained Adobe agents.
limited wait time, but faster than phone support.
available for Premiere Pro Creative Cloud customers.
If you have CS6, or earlier:
do not contact agents via chat or phone if you have a troubleshooting or "how to" issue.
please create a forum post.
limited availability, 5 AM to 7 PM PST hours, weekdays only.
guarantees a response from Adobe.
to begin a chat.
click the blue button (Sign in to begin), choose your product & issue, click "Show me my contact options".
You see the hours that chat is available.
A new screen launches for you to type your issue into.
Adobe provides "one on one" support from specially trained Adobe agents.
long wait times.
available for Creative Cloud customers only.
no phone support for Premiere Pro CS6, and earlier:
create a forum post.
limited availability, PST hours, weekdays only.
guarantees a response from Adobe
to begin a phone call (follow the same steps)
You see the hours that phone support is available.
A new screen launches with a phone number for you to call.
user to user assistance with limited assistance from Adobe.
often is the fastest option for support.
available for all customers of Premiere Pro.
to begin a forum post
In the upper left corner click "Start a discussion"
Press the "Post" button in the lower left of the window
your discussion is posted to the forum
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting.
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