Skip to main content
S
schmollywood
Known Participant
December 28, 2017
Question

Hang when scrolling clips in Media Browser (Mac OS)

  • December 28, 2017
  • 4 replies
  • 2685 views

After updating Premiere Pro CC 2018 to version 12.0.0 on my iMac 2017 (40GB Ram) I am experiencing a problem with the Media Browser. Scrolling through Media Browser Thumbnails will randomly put Premiere into endless spinning wheel hang and from there I can only force quit. It happens very every few minutes of editing, but never ever happened before this version of Premiere no matter how large the project. The project it occured with has about 150 short clips. The footage is h.264 in UHD 4k straight from my Sony Alpha 7SII

It does'nt matter if I use a fast external SSD with the footage on it or standard drive. No difference whatsoever. Today I had an Adobe support agent reset all permissions etc via remote online session. For a short moment the problem seemed to have disappeared, but it started happening again shortly after. He told me that the CPU usage was peaking when scrolling through the thumbnail files. It makes no difference if I use OPEN CL or METAL, the problem occurs on both. I assume this is another kind of memory leak bug. Ive filed a bug report

    This topic has been closed for replies.

    4 replies

    T
    Community Manager
    Trent HappelCommunity Manager
    Community Manager
    February 1, 2018

    This Media Browser issue is being investigated. So far, I have seen this issue only occur on Mac OS 10.13 (could not reproduce on Mac 10.12 nor Windows) with the Media Browser set to Thumbnail View and Hover Scrub enabled.

    Possible workarounds are to disable Hover Scrub in Thumbnail View (right-click on Media Browser tab and uncheck Hover Scrub) or set the Media Browser to List View.

    S
    schmollywoodAuthor
    Known Participant
    February 6, 2018

    List view is working, but if you are trying to edit a big project its pretty much useless if you cant see a thumbnail of clips you want to find. I hope you will get this sorted asap. Its making my life as an editor hard every day when working on projects

    N
    nomdeploom
    Participating Frequently
    May 5, 2018

    I wish my problems with Premiere were as simple as not being able to scroll the media window.  I tried 6 times yesterday to render a simple 50-minute HD video, and Premiere crashed the computer every time.  I have scores of hours involved in that project, and I will not be able to make my deadline.

    My hardware is not a problem - it is a 12-processor Mac Pro with 44GB of memory, 16GB of disk and SSD, running High Sierra.  At the moment, Premiere (and Photoshop, and Media Encoder) are completely useless pieces of software. 

    O
    Oh Lord
    Participating Frequently
    January 30, 2018

    I've got this same problem even after reinstalling Mac OS entirely the problem percists...

    S
    schmollywoodAuthor
    Known Participant
    January 4, 2018

    Heres another update. Tonight I did another online remote session with one of your agents and it seems he found what stops this from happening. Sounds good, right , but unfortunatley it isnt. So he checked if I had a second monitor connected which I actually always do. Its my trusted Thunderbolt display.He then asked me to disconnect it and the problem seems to have disappeared. Well, guess what he told me when I asked him why this didnt occur with older versions of Premiere and also does not occur with any other video editing software I use ( FCP and Resolve) He said, and I quote:  "this is software. Requirements , features, compatibilty everything changes all the time" . The agent went on to say  "Your GPU seems to have trouble with the second monitor so its not a Premiere issue" .

    Seriously, this is crazy. As I said all other video software works fine. Premiere worked totally fine with this setup for months. Why cant these support agents even admid that its clearly a bug with the latest version ?

    Wouldnt you agree that is is cruicial for a lot of pro video editors to work with a second monitor connected ? The guy tried to sell it to me as if its a new feature that it doesnt work anymore now !

    I know for a fact that theres been a bug in the previous version of Premiere with external monitors connected to a Macbook pro. Since I also run a Macbook pro with an external monitor Ive been through this issue also. Apparently thats been fixed with the latest version of Premiere I was told previously by Adobe support, but now this new issue related to external monitors is happening.

    System: iMac 2017

    Processor : 4,2 Ghz Intel Core i7

    40GB Ram

    High Sierra 10.13.2

    GPU Radeon Pro 580 with 8GB Ram

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    January 4, 2018

    Schmollywood,

    Definitely sounds like a bug. Please file one here.
    I run dual monitors on Sierra and a MB Pro (NVIDIA). No issues.

    I'll keep an eye on this one.

    Thanks,

    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    S
    schmollywoodAuthor
    Known Participant
    January 4, 2018

    Done !

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    January 3, 2018

    Which OS Schmollywood? High Sierra? Was this an updated project? If so, how does a new project behave?

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    S
    schmollywoodAuthor
    Known Participant
    January 4, 2018

    Latest Mac OS High Sierra 10.13.2 . It happens with new projects also. After the second Adobe online support session I was adviced to do a complete re-intall of all Adobe Cloud apps which I actually did. Unfortunaltely no difference.

    So to summarize the problem occurs with Metal and OpenCL, it happens with all kinds of video files (Ive tried h.264 and R3D Red footage) . It happens after I re-intalled all Adobe cloud apps. It happens without ANY 3rd party plug-ins installed. It never happened before this current version of Premiere so I can only assume this is a bug.

    Please let me know what you think. Its very very hard to work like this....

    S
    schmollywoodAuthor
    Known Participant
    January 4, 2018

    .... also, since one Adobe support rep suggested it may be related to the number of files viewed in the Media Browser (which once again has never been a problem before this version) , Ive also tried it with just half a dozen files, the same happens. As I mentioned above no matter if its Red footage or h.264, no matter if the render engine is Metal or OpenCL. Very very annoying. Also, after having two online remote support sessions without any solution and even after doing a completely useless re-intallation of CC apps it seems obvious that the problem is not related to my configuration

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices