Hardware Acceleration is Unavailable - H.264 Encoding

[matthewt23722219]

Hi I was trying to encode a video using H.264 encoding in the newest version of Premiere Pro and I have no Hardware Acceleration Support. Under "Performance" it is greyed out under Software Only.

CPU:  intel i9-7980xe

GPU - Quadro M4000

Ram : 64gb

[kulpreet singh · Accepted solution]

Hi matthewt23722219,

This feature (Hardware Encoding) requires Intel CPU w/QuickSync (Sandy Bridge or newer Intel CPUs).

Check this thread for more information: Re: Media Encoder Hardware-accelerated H.264 in 2018 April Version

Thanks,

Kulpreet Singh

[Guest]

Well, I have quicksync on 2 systems and it's still greyed out...

• My desktop's i7-6700 and my GPU is an Nvidia 1050 TI which should have all the latest tech on board as well. --> 0% GPU usage on H.264 rendering
• Also on my work laptop, different specs (both Intel HD and dedicated Nvidia 960m GPU + i7 GPU with Quicksync), I can verify this does NOT work either no matter what I try

What am I doing wrong? And I know I'm not alone (the internet is full of 'After effects/Premiere/Media encoder not using GPU' threads.)

[mango-LFRV]

Hello,

I have i7-7700HQ which has QuickSync according the link mentioned above.

However, I don't have the 'Hardware Acceleration' option, only 'Hardware Encoding' and 'Software Encoding' options (no matter which H.264 preset I select).

Also, after the latest update to Premiere Pro, suddenly it takes the 'Export Settings' window (Ctrl+M) about 15 seconds to open. Maybe the two issues are connected to each other.

See screenshots below for more system information.

Any idea how to solve the first issue (which may fix the second issue) will be much appreciated.

[Sumeet Kumar Choubey]

Hi matthewt23722219,

Please refer to this link to understand Hardware Encoding in Premiere Pro.

https://helpx.adobe.com/x-productkb/multi/gpu-acceleration-and-hardware-encoding.html

Hope you find it useful.

Thanks,

Sumeet