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Cee.Zee
Cee.Zee
Participating Frequently
December 14, 2020
Answered

i can't move mask with arrow key

  • December 14, 2020
  • 14 replies
  • 7026 views

I can't move seletion mask with arrow key it a bug or i turn something off?

everytime i hit arrow key it move playhead in timeline
even i already select mask it still move playhead instead

 

and i already check keyboard shortcut

 

    This topic has been closed for replies.
    Correct answer Gabriel30532191cl8u

    Very anoying...started happening to me right now, April 2024....by the morning it was working fine, but now every time I create a mask at opacity of any object, it can be psd, png, or nested sequence, i cannot move the mask. It just creates new mask points. By the morning was everything fine, I stopped for lunch, came back, and then this suddently started to happen. I even did not close premiere between lunchtime. Very anoying and it seems to not have a solution.

    14 replies

    G
    Gabriel30532191cl8u
    Participant
    April 18, 2024

    Update: Seems it is related with the size of the mask in the object....if the resolution is too small, mask cannot be moved

    G
    Gabriel30532191cl8uCorrect answer
    Participant
    April 18, 2024

    Very anoying...started happening to me right now, April 2024....by the morning it was working fine, but now every time I create a mask at opacity of any object, it can be psd, png, or nested sequence, i cannot move the mask. It just creates new mask points. By the morning was everything fine, I stopped for lunch, came back, and then this suddently started to happen. I even did not close premiere between lunchtime. Very anoying and it seems to not have a solution.

      DaveRizzWork
      DaveRizzWork
      Inspiring
      April 13, 2021

      omg, Omg, OMG it's WORKING! It's BACK!

       

      Is anyone else seeing the fix in the latest update to Premiere? It updated for me today, and it sure looks like point modification via Arrow Keys is BAAAAACK! Even the Shift+Arrow Keys is working too!

       

      Thank you Adobe and @Kevin-Monahan !

        Kevin-Monahan
        Community Manager
        Kevin-MonahanCommunity Manager
        Community Manager
        April 14, 2021

        You're welcome. I'll let the team know too.

         

        Thanks,
        Kevin

        Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
          allyhv
          allyhv
          Participant
          March 12, 2021

          Anyone has any news on this? I've been having the same problem. Version 15 didn't fix it. 

          Kevin-Monahan
          Community Manager
          Kevin-MonahanCommunity Manager
          Community Manager
          March 12, 2021

          This may take awhile, Ally. The "to do" list for these folks is long! Sorry. I will do my best to bump up the status of the bug I filed. Thanks for reminding me. 

           

          Regards,
          Kevin

          Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
            allyhv
            allyhv
            Participant
            March 12, 2021

            Thank you for the quick reply!

            GingerSnap70
            GingerSnap70
            Participant
            February 26, 2021

            Has there been any progress on this issue? It is driving my bonkers (language adjusted to PG rating...).

              DaveRizzWork
              DaveRizzWork
              Inspiring
              February 26, 2021

              Not that I've seen. No relevant updates that have fixed anything related to this that I've seen.

              Adobe employee @Kevin-Monahan saw this thread and submitted an internal bug report on 2/11/21... so hopefully something will come through on the next update?  FingersX

              Kevin-Monahan
              Community Manager
              Kevin-MonahanCommunity Manager
              Community Manager
              February 26, 2021

              Dave,

              I have an update. Turns out my bug was a duplicate and had already been reported by editors in Japan. Others are hitting the same bug, so the good news is that the bug predates mine. That means the issue is farther along and is definitely being fixed as we speak.

               

              Thanks again for reporting this issue. 

              Kevin

              Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
                Z
                zacm35056784
                Participating Frequently
                February 10, 2021

                I posted about this on the Adobe Premiere subreddit.

                https://www.reddit.com/r/premiere/comments/kbav8l/using_arrow_keys_to_move_a_mask_no_longer_works/

                No response. 

                 

                I got so fed up I tried calling customer support where I was on hold for 3 hours. They told me they would call back soon with a solution. They never did. That was weeks ago now. Absolutely infuriating.

                DaveRizzWork
                DaveRizzWork
                Inspiring
                February 10, 2021

                Yeah, that sucks... it's great that we get to pay for that stellar customer service for the rest of our careers, right?

                Cee.Zee
                Cee.ZeeAuthor
                Participating Frequently
                February 10, 2021

                Another update but still not fix 😞

                  DaveRizzWork
                  DaveRizzWork
                  Inspiring
                  February 5, 2021

                  Yes. I've been having this same problem and it is a complete PAIN IN THE ARSE! WhenTF is Adobe going to fix this problem???? I've tried changing the keyboard short-cuts, turning on and off Multi-Cam, and any number of other "solutions" people post in Adobe and on Reddit, and the web.

                   

                  C'mon ADOBE! Get this fixed already. There have been like 2 Premiere updates since I noticed this bug!

                    DaveRizzWork
                    DaveRizzWork
                    Inspiring
                    February 5, 2021

                    https://www.reddit.com/r/premiere/comments/kbav8l/using_arrow_keys_to_move_a_mask_no_longer_works

                      TheRealTopherG
                      TheRealTopherG
                      Participating Frequently
                      January 25, 2021

                      Bump for help... havent found a fix.

                        G
                        greglad77
                        Participant
                        January 20, 2021

                        Rolling back to a previous version doesn't mean this is "solved." If it's a bug, Adobe needs to fix it. If it's a removed feature, they should inform.

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