ImporterProcessServer.exe has stopped working

This morning, loading the PPro project, exported, crashed AME/IPS.

Shutdown everything Adobe except Bridge, tried again and it crashed in the same spot as before.

Rebooted and tried again. Crash.

Rebooted and tried again, opening the project by double-clicking the icon. In AME, saving the queue thnking I might try AME without PPro next go 'round. AME/IPS crashed during the export, at the same spot.

Shutdown Adobe, reloaded project, examined the intro sequence. Preveiwed OK. Previewed the first apart of the video. OK. Export. AME still had the previous export in it, so now it would export two copies. Fine. Do it.

The first one, the one that crashed last time, exported successfully this time.

Go figure.

The second one in the queue crashed at the usual spot.

Now that I think about it, the export that succeeded last night was the first in the queue and was from a previous AME attempt.

Trying again and again wasn't working this time, even after another reboot, so I went back to the timeline to investigate and when I moved the line, where I was in the timeline, IPS crashed.

Shut down all Adobe stuff and restarted PPro CS4, back to the timeline, crashed.

Restarted, chose a different timeline in that project. No crash. And another, no crash. Back to the current one, crash. Must be a corrupted timeline or something else is up.

Rebooted the computer again, opened the project, moved in the timeline, no crash. Export, it worked.

Go figure.

Tweaked a couple of transitions at the end of the timeline, export, AME/IPS crashed.

Shut everything down and tried again. Crashed.

Rebooted, uploaded what I had so far, then went to bed.

Link: http://www.vimeo.com/14896196

Just finished editing a new timeline. Everything looks OK. I'm using the same source clips as before. Four hours work, no problems. ALT-F,E,M to launch Adobe Media Exporter, start the queue, after loading and a few seconds of processing, crash.

I've see this screen so many damn times today, and all week.

Shut down all Adobe stuff using Task Manager, and tried again. Crash.

Again, crash.

Opened the video project by double clicking the icon, start the export, crash.

Reboot computer, try again, crash.

If expereince is a guide, just try again and again and it will eventually work.

Go figure.

OK. That project/timeline was successful.

So a few days later I go back in and change the size and position of two photos that are shown for a few seconds late in the same timeline as before. Then I save the project and close PRro, then open Encore to link to that timeline and try to create an ISO image. About 5 seconds into the export ImageProcessServe crashes. I have to use Task Manager to shut down Encore and related services.

I restart Encore, load the project, start the export... crash.

Again, crashes.

Reboot, then again, crashes.

Double-click the DVD project's icon to start Encore, start the export, crashes.

Again, crashes.

Start PRro and load the video project. I examine the timeline, frame-by frame for the first part of the timeline, and don't see any problems. Preview works OK. So I start Encore with PPRo still running, reload the DVD project, start the export, and so far it is working.

Go figure.

I gather from other posts here that PPro CS5 hasn't fixed this.

(Win Vista 64, 6 GB RAM, lots of disk space free, OS and project on different physical drives, all updated and patches installed.)

A version of the video that is the subject of this post/complaint - http://www.vimeo.com/14401254

Message was edited by: KStreetStudio, removed the bbcode url tags.

Thanks for the discussion of this issue. I tried a number of the fixes, plus the trouble shooting guide, which seems to be designed more to crush your spirit thn to actually fix anything, and in my case PPro CS4 had been working fine for months, then on this project is giving me fits. ImporterProcessServer keeps shutting down, and usually this is followed my Premiere Pro not responding.

The clips on this project are from the same equipment as earlier projects where I did not have these problems.

I had found parts of clip that caused problems, but even this problem was inconsistent. The clip played fine in one timeline, but when I copied a portion of it to another, crash. OK, I worked around that and used another part of the clip. But I shouldn't have too, and I am lucky I even had that option.

ImportProcessServer (IPS) would also crash seemingly randomly in AME. When this happened I would close AME, but then would check in TaskManager and found it was still running. IPS too, so I shut them down, again. That seemed to help.

Tonight, working on this project again, on a part that I had had no trouble with yesterday, IPS starts crashing again, and PPro locks up. Repeat, yesterday this timeline was fine. I could play, edit, export, no problem. Today, crash.

This seems to point to a problem on my computer, but damn it, there is nothing unusal about it, it has been working fine for almost a year, nothing has changed since yesterday, and even so, it only has Adobe products and some other media editing programs on it. No games, office stuff, or other nonsense.

Something is clearly wrong with IPS. Please fix it. If Adobe is not going to fix it in CS4, give us a huge fracking discount on an upgrade to CS5. Like maybe 99%. After all, I have been able to get some work done using CS4. But if I had to bill Adobe for the time I have had to spend fighting this problem, and I was sent a replacement CS5, Adobe would be owing me money.

Edit: I think I fixed my problem, it was a specific clip, I don't see how it crashed 3/4 of the codecs with this error, only few codecs worked, and rest at very small resolution and quality =/

So I took that clip out, is about 5 seconds total out of 3:23 video and it encoded all the way without error. I put that clip into another identical sequence just by itself, encoded without problem... together it gives me ImporterProcessServer error, and only with the rest of the clips, if I only export half of the video including that 5 second clip, it still works...re-recorded the same scene, got it working... Just doesn't make much sense XD

FIX FIX FIX FIX FIX FIX

Felt like I need to post this because I just found away to get past both things. (FOR VISTA USERS, i'm on 32 Bit)

For getting pass "ImporterProcessServer.exe" Follow these steps. Start> Control Panel> System and Maintenance> System> Change Settinges (to the bottom right)> Advanced> Under "Preformance" hit "Settings..."> Data Execution Prevention> "Turn on DEP for all programs and services except those I select:"> Hit "Add..."

Now once in there get to the Adobe Folder. OS(C:)> Program Files> Adobe> Adobe Premier Pro CS4> and you are going to "Add..." all the .exe in that folder for good mesaure.

For get pass the .dll's and the sort, Follow these steps. Find the .dll location that cause the crash in the "Crash Data" report. Once you find it you are going to rename it to something other than that and there you go.

Sorry If i'm not that good at explaining, not really a tech. guy, but just had to post for everyong out there.

P.S. Shoutout to "Xenobase" at "www.xylio.com" Forums for the .dll change. And "Guy7545" and "www.avforums.com" Forums for the DEP Fix.

Good Luck

PROBLEM SOLVED....If anyone else is having this problem, here is what you can do.

Read the error message that comes up when "ImporterProcessServer" stops and make sure it is says this:

Fault Module Name: IPPMPEGDecoder.dll
  Fault Module Version: 4.0.0.0

If it is this file, here is how to solve the problem.

Do a system search in the Adobe folder of your Program Files and find every copy of that .DLL file. Ignore the one in the Premiere Pro CS4 folder because that one is obviously bad.

Find one in a different folder that is the same "Module Version" as the bad one in Premiere Pro (I did this by holding my mouse over the icon until it displayed the info). I found one in the Encore CS4 folder. Then simply copy and paste this one into your Premiere Pro folder and overwrite the bad one.

And it's fixed. I couldn't believe it worked!

This might not work for everybody, but it worked for me. And I didn't have to uninstall my Suite or my OS or anything!