Intel 620 vs 520 for Premiere

[mark92562]

I just intstalled Premiere Pro for the first time. I have the current Intel HD Graphics 620 driver. Premiere says the 620 is an unsupported video driver. The instructions indicate I'll need to install the 520 driver. I understand both drivers have the same core clock speed, but the 620 has more texture mapping units resulting in a faster fill rate. Installing the 520 is a step backwards, is that the only way Premiere will work properly?

[Kevin-Monahan]

Hi Mark,

There might be something wrong there, or maybe the warning box's internal list is outdated for that GPU. I am fairly certain you can install and test it out. Can't you? 

Thanks,
Kevin

[mark92562]

Thanks Kevin,

I can install the 520 driver then I'm guessing Premiere will be happy but I'm reluctant to do that since Photoshop and every app I have works perfectly with the 620

[Kevin-Monahan]

See if the driver for the 620 works anyway. Can you try it? If it works, I'll report back to the team.

Thanks,
Kevin

[mark92562]

Premiere loads and so far appears to run w/o issues, but I'm a new Preimere user and certainly have not done much other than opening a new project. When I run Premiere I get the warning "If you continue with known issues, you may experience performance degradation, instability and data loss”

Thanks for your assistance

[mark92562]

BTW the know issue is the 620 driver

[mark92562]

It appears there is a problem. I only see the top half of my clip. I was hoping to have a resolution to this issue, if not I'll need to cancel my subscription.

Hope you can help!

Mark

[russjalakai]

i have the same problem with the intel 620 driver - it crashes and says driver is not supported - i also just subscribed and have searched to find no answers .

[mark92562]

Sorry you are having the same issue, but glad I'm not the only one. Unfortunately no one from Adobe will respond.

[kitc23792158]

I also get the same error message, although as far as I can tell it doesn't affect the performance of PP. It's just irritating getting the message every time I load PP.