Is the adobe video suite losing it's relevance?

I just made to move from FCP7.....after a couple of projects under my belt....I am ready to keep moving on! You would think that after moving to subscription based software, that the top brass would be like "treat your subscriber better, and give good service" you know since we take everyones money every month.....yeah right customer service is the worst now. They have your revolving payment...not like they need to try and put a human face on you.

Wow, synchronicity, I just installed Resolve last week out of frustration with several of the issues shared by others on this thread. And wow, if Jim Simon (a level-8 PrPro stalwart I've been following here for years) is disheartened too, this looks like a thread the staffers on forum should be reading carefully (I say this with with all due respect to the front-line staffers I interact with, who are all extremely helpful, professional, and generally maintain unfailing good attitudes in the face of our heated dissatisfaction).

I remember I first purchased CS6 for my current shop in 2011 because of my frustration with Apple's shift in business model (ditching creative pros to focus on iOS) and the humiliating burn that was and is FCPX, AKA "iMovie Pro." Each CC update lately seems to bury or break tools I rely on, in favor of fangley half-tested gimmicks that force me to stop work and retrain for no good reason.

I downloaded Resolve last week after a frustrating half-day spent/lost on sales-support chats and calls trying to purchase additional license resources from Adobe (all I wanted was another seat added to my existing Adobe ID, but I don't need the extra features of the "business" subscription). Frustrated, I put my money back in my pocket and installed the Resolve beta on a machine to which I had hoped to add CC, and so far I'm impressed with the pragmatic simplicity of DavRes. I am likely to go ahead with the paid version at some point after I have my hands around the entire workflow.

Thanks y'all for being candid about your challenges.

Adobe is no longer intersted in fixing bugs that have been in the application for years, or one can even say that the priority has never been very high on the priority list. Today their main goal is to attract new users, mainly Mac users by adding features from FCP7 or adding new meaningless bling-bling features that are far less needed or wanted than transitions that work and behave correctly.

I remember when Creative Cloud became the only licensing option that the programmers/staff screamed halleluja since from then on they could release patches and updates as soon as possible and that they were glad that the old release cycle were gone, iow full version > pach update > .1 update > patch update > .2 update, etc. "Hell yeah, now we can adress issues must faster than before!"

Today we know that the release of full versions/patches are exactly the same slow process that it was before so nothing did change. Just look at the issues with the Lumetri panel with it´s mislabeled sliders in CC2017. It did take some time before that one got adressed. AFAIK, Lumetri panel has problems with clipping whites today. Ohh, it will be fixed in the next sometime-to-be-released update. Why isn´t an issue like that fixed now?

Another example is After Effects. They dropped the multi processor feature in CC2015 with the good intention to rewrite it. Now we have CC2017 but the code for proper multi core support is not yet finished. Lack of staff, lack of resources, new bling-bling feature more important?

The Program Manager for Adobe Premiere Pro is more interested in wearing a straw hat at NAB dancing around on the floor and being the funny crazy guy. He´s not even communicating with the beta testers. Former Program Managers did.

Premiere Pro has sadly enough been on a downhill path for some time now and the beta testers input is too often ignored. Today it feels like the old days when i had a Matrox card and had to use workarounds all the time to get things done. I have to work with workarounds in every project today: Ohh, the transition looks bad? As a workaround just go to the sequence settings and un-check the "composite in linear color" and the dissolve will look normal and smooth. Ehh, is this still the case with CC2017? (Yes it is...)

They has us as subscribers, so why should they shape up?

They definitely need to knuckle down and put some razor-sharp focus on real-world features and usability.  The amount of resources they have obviously spent in the recent past on the Welcome screen itself is mind-boggling. A classic case of (not actually) fixing what was never broken, while annoyingly, there is SO much to fix (yes, I did yell out there). Not appealing at all to long-time customers of the suite.

I hope that they aren't going the Apple way of deciding to spurn all their more advanced users in favour of catering to a more novice population. Ironically enough, Premiere got its foothold precisely because of Apple's decision to go full retard on their FCP 7 update.

I'm also looking at a switch to Resolve for editing. The fact that they have got so much right so quickly, and seem extremely eager to cater to their core audience is very heartening.

I'm in the process of switching to Resolve myself, just because it handles my CinemaDNG media properly.  In fact, I just cut my first two projects in Resolve.

And as a long time forum user, there is a very noticeable shift in the...'caliber'...of Premiere Pro users.