Inspiring

Answered

Licensing Music from Adobe Stock Not Working in Premiere Pro

Forum|Forum|4 years ago
April 1, 2021
6 replies
7335 views

I have a membership in Adobe Stock and I'm running the latest build of Premiere Pro CC. I'm logged in to Adobe Creative Cloud. Premiere Pro CC shows I'm logged in.

Today, I was editing a video and I needed music. I used the "Sound" tab in Premiere Pro CC and found a piece of music I thought would be a good match for the short video I was editing. I clicked the LICENSE button and was presented with an empty pop-up box with a spinning circle that never went away.

I closed the box after several minutes and tried again. Same thing. I saved and closed the project, shut down Premiere Pro CC and restarted it, reloading the project.

I tried to export the video and was told that the project included low quality, unlicensed assets that I should license by clicking on the shopping cart icon next to the asset in the project panel. I clicked the shopping cart icon and got the same pop-up with spinning circle. After several minutes of nothing happening, I closed the box.

Interestingly, the shopping cart icon disappeared from the asset in the project panel. I tried to export the video and got the same message about the music track being a low quality, unlicensed asset (it's the only asset in the video that needed to be licensed).

Ultimately, I had to go to the Adobe Stock web page, find the music track, license it, download it and replace the music track in the video with the one I downloaded.

Why won't Premiere Pro CC do what it's supposed to do - either license the asset and download it into the project, or give me an error message tellng me what's wrong?

Correct answer jyunte9

I was able to solve the problem by logging out of Adobe Creative Cloud, thereby logging out all Adobe products, and logging back in.

A

Adam38532747o7on

Participant

Having this error with ANY stock music I try adding to any Premiere Pro project: "Add to Library - Failed to fetch Stock asset license information." I've signed out of everything Adobe and signed back in, both through the CC app and the individual apps, I've "added the stock music to my library" on the Adobe Stock website, and NOTHING works. I've made sure Premiere Pro is updated, I'm at a loss for what else to do.

G

Gigabot

Participating Frequently

Same issue- I just went straight to AdobeStock for the audio and I can't get it to load any music at all- says to check later. Later might be too late!

G

Gigabot

Participating Frequently

After an intense battle with the AI bot on the support page and 3 adobe support staff, I logged out of Adobestock...not just Adobe CC. And now it seems to work correctly on the site and also Premiere Pro.

J

JadeMoon33

Participant

Happening to me as well in 2024, did you perhaps find any solution to this?

J

jyunte9Author

Inspiring

It seems it was fixed in an update. Haven't tried it recently, though.

G

Greg_Brewton2190

Participant

I can confidently say that it was not fixed. I logged out, logged back in - still can't use the music I paid to use.

D

default0n05uqslim56

Participant

having same issue and it's 2023 ... you wrote this in 2021 ... guess they didn't fix the glitch. i can't buy a preview and will need to replace. sucks.

B

BattleOneMedia

Participant

Same Same, this is maddening

T

TheKidd

Participant

I am having the same problem. I get that black box with the blue circle continuously going. I don't have the option to purchase the licensing or anything. I tried logging off and back on and that did not work. Very frustrating.

J

jkinglet

Participating Frequently

Any luck???? Having the same problem February 2022. Licensing link will not work in Premiere Pro. Logged off, back on...no luck.

R Neil Haugen

Legend

There's an Adobe Stock forum, you might post over there also.

More users with direct Stock experience.

Neil

Everyone's mileage always varies ...

J

jyunte9AuthorCorrect answer

Inspiring

I was able to solve the problem by logging out of Adobe Creative Cloud, thereby logging out all Adobe products, and logging back in.

G

Greg_Brewton2190

Participant

After about two hours of trying to figure out why I couldn't add an audio track I purchased a license for, I ran across this thread. I logged out, logged back in and suddenly 19 fonts were added - which I had been having major problems with since I couldn't use fonts I licensed. I had to cancel an episode of a show (I'm being paid to produce) since I was not able to make the graphics. Adobe may end up costing me a contract over things like this. When you pay for something, and pay well, and pay over and over again - you expect to get what you paid for. It's insane this has been yet another common issue with Adobe products that has lingered for years without being fixed.