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L
LewisMaslingSS
Participating Frequently
March 24, 2021
Answered

loading Stutter.prm - Premiere pro will not load

  • March 24, 2021
  • 3 replies
  • 1252 views

I've recently downloaded the latest 2021 v15 copy of Prmeiere Pro.

 

However, it will not load. Just hangs on the opening screen when trying to load Stutter.prm

 

I still have my 2020 copy and that loads without fail.

 

What's going on with the 2021 version? Does anyne know how I can actually use the software that I am paying for?

 

Thanks

This topic has been closed for replies.
Correct answer Kevin-Monahan

Hi Lewis, 

Some component from Motion Array might still be installed. If their uninstaller is not working, you can contact the support team and Motion Array and they can probably set you up with a workaround. You can also try the following: https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

 

Regards,
Kevin

3 replies

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
March 25, 2021

Stutter.prm does not sound very much like Adobe.

Any 3rd party plugin installed?

Uninstall and try again.

L
LewisMaslingSSAuthor
Participating Frequently
March 25, 2021

Yes, I had Motion Array plug-ins installed, but they have been uninstalled and still get this issue. 😞

Kevin-Monahan
Community Manager
Kevin-MonahanCommunity ManagerCorrect answer
Community Manager
March 26, 2021

Hi Lewis, 

Some component from Motion Array might still be installed. If their uninstaller is not working, you can contact the support team and Motion Array and they can probably set you up with a workaround. You can also try the following: https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

 

Regards,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
L
LewisMaslingSSAuthor
Participating Frequently
March 25, 2021

Kartika,

Thanks for looking into this. 

 

I've followed the steps in the video; held down alt whilst clicking the Open button to clear the preferences, also held down shift + alt and cleared the preferences and plug-in cache, but both interventions have not worked. It still hangs on the splash screen at 'Loading... Stutter.prm'

 

Sooooo frustrating!!!

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
March 25, 2021

Hi Lewis!

Sorry for that. Can you try resetting the preferences? Here's how: https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/m-p/8236158

 

Let us know if that helps.

Thanks,

Kartika

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