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channonp4602134
Participant
November 27, 2019
Question

Low Level Exception occured: Adobe Player

  • November 27, 2019
  • 3 replies
  • 2079 views

Using Premiere Pro 14.0 and getting an error-log of hundreds of these errors (Player:11). Working from MOV and MP4 files generated from Canon DSLRs. It has been bad enough to crash Premiere several times. Not willing to run off software, using all Adobe certified hardware, and running off an external HDD (doesn't make a difference if working locally).

 

Any thoughts, suggestions, etc.?

    This topic has been closed for replies.

    3 replies

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    December 7, 2019

    Some also get around the issue by changing the renderer in Project Settings > General to "Software Only" for the Mercury Playback Engine. Hope it helps those folks experiencing the issue. Unfortunately, you no longer have access to GPU acceleration when you do that. In that case, it would be good to look at system requirements to verify if your GPU is powerful enough.

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    A
    Anonymous
    November 28, 2019

    As a workaround, you could transcode the files with Handbrake or FFMPEG. Or just use 13.1.5

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      November 28, 2019

      Very sorry ChannonP. It's a bug. You can upvote here: https://adobe-video.uservoice.com/forums/911233-premiere-pro/suggestions/39076387-bug-premiere-pro-2020

       

      My advice is to revert to an earlier version, transcode, or create proxies. We hope to have a fix out soon.

       

      Regards,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
        C
        channonp4602134Author
        Participant
        December 7, 2019

        Thanks, Kevin. Transcoded media to MXF op1a and was able to get back to work.

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