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Major Problems with Premiere Pro 13.1.2

Forum|Forum|6 years ago
May 15, 2019
6 replies
4430 views

I've had to stay on Premiere Pro CC 2018 (v12) ever since 2019 version came out. I figured in later updates of v13 it would be fixed but any time I update I have the same issues.

Issues:

- takes over 5 minutes to launch

- repeatedly crashes due to no apparent trigger

- biggest problem is timeline won't play through, and nothing shows up in both the program monitor or the source monitor

Specs:

MacOS Mojave

v 10.14.4

MacBook Pro (13-inch, 2016, four thunderbolt 3 ports)

2.9 GHz Intel Core i5

16 GB 2133 MHz LPDDR3

Intel Iris Graphics 550 1536 MB

The reason I need this solved is that I'm running into problem with Motion Graphics in 2018, and after researching, everyone is saying the solution is to just update to 2019. As you can see that is not an option for me, so I'm stuck until I can get this solved.

This topic has been closed for replies.

Correct answer Sean Kenney

As I mentioned in an earlier comment, I was also unable to play any clips, and nothing popped up in my Source or Program monitors either. I just had an online chat with an Adobe IT person and they were able to help fix my issues. Here's what they had me do on my Mac:

"Close the application first.

Go > Go To Folder, Type ~/library , then in folders , Application Support > Adobe > Common > delete the folders named Media Cache & Media Cache Files

Then open the application and restore default preference settings and plug-in cache at the same time, hold down Shift-Alt (Windows) or Shift-Option (Mac OS) while the application is starting. Release the Shift-Alt keys or Shift-Option key when the splash screen appears."

I can FINALLY use PP CC 13.1.2, hope this helps!

hudsonhufhamAuthor

Participating Frequently

No need to buy a new computer. Very excited.

Christian.Z

Community Expert

That's awesome! It was however suggested at some point to change the location of you cache folder.

And I still stand by my opinion that you will need to update your laptop. When dealing with large projects and the cache folder start filling up, you might run into the same issue again.

S

Sean Kenney

Participant

I always change my cache folder to my fastest external drive that I'm working off of for each project, which is why I wasn't sure what the problem was when trying to switch to PP 13. I thought that maybe the processor was the issue given the new specs it was requiring (although I admit that I'm not a hardware or software expert).

Either way, I'm glad the fix was easy this time.

Kevin-Monahan

Community Manager

Definitely reach out to our support agents here: Adobe Help Center

I hope they can help you run this system with your current media.

Let us know what happens.

Thanks,

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

O

OtherWorldGaming

Participating Frequently

Hello, please help me. Currently no one has reported this issue I'm having. I'm currently using Premiere Pro v12.1 2018, and my project keeps crashing. I've recently updated my Windows 10 and this certainly did not do me any favors. I'll try to copy and paste a clip (audio or video) clip from one timeline to another, and it immediately crashes. My timeline audio will occasionally flicker and once I've dedicated a good 5-10 min average working, as I skip to another previous or succeeding clip, I get an error message saying something about an image buffer error, and will not playback my project clip. This will force me to end task in my Task Manager. I have a job to do, and I cannot be dealing with this on a daily basis.

S

Sean KenneyCorrect answer

Participant

As I mentioned in an earlier comment, I was also unable to play any clips, and nothing popped up in my Source or Program monitors either. I just had an online chat with an Adobe IT person and they were able to help fix my issues. Here's what they had me do on my Mac:

"Close the application first.

Go > Go To Folder, Type ~/library , then in folders , Application Support > Adobe > Common > delete the folders named Media Cache & Media Cache Files

Then open the application and restore default preference settings and plug-in cache at the same time, hold down Shift-Alt (Windows) or Shift-Option (Mac OS) while the application is starting. Release the Shift-Alt keys or Shift-Option key when the splash screen appears."

I can FINALLY use PP CC 13.1.2, hope this helps!

C

CloudDisaster

Known Participant

https://forums.adobe.com/people/Sean+Kenney wrote
As I mentioned in an earlier comment, I was also unable to play any clips, and nothing popped up in my Source or Program monitors either. I just had an online chat with an Adobe IT person and they were able to help fix my issues. Here's what they had me do on my Mac:

What you were experiencing sounds nothing like a lack of CPU/GPU power, and a lot like software being temperamental. I'm not surprised at all that Adobe was able to walk you through the steps to address it.

I hope the OP reports back--it certainly seems the suggestion to purchase a new computer was premature...

S

Sean Kenney

Participant

I have also had issues running PP 13, and kept thinking it was just a bug. I can't play ANYTHING on the timeline, and nothing displays in my Source or Program monitor.

Version 12.1.2 edits 4k ProRes clips without any issues on my iMac, but version 13.1.2 can't even play HD.

After much reseach, here's my guess:

-PP 12 System requires "Multicore Intel processor with 64-bit support"

-PP 13 requires: "Intel® 6^thGen or newer CPU – or AMD equivalent"

My late model 2014 iMac uses a 4th Gen i7 Intel processor. My machine meets all the requirements except for the newer processor. I'm guessing that's the issue, but I'm not a software/ hardware expert.

It would be great if an Adobe staff person could confirm that this is the issue.

hudsonhufhamAuthor

Participating Frequently

Hopefully you never need to use Motion Graphics on v12 like I do because they no longer work in v12 at all (says “error: not compatible in this version of Premiere). That’s incredibly frustrating that Adobe would create those requirements to run v13 while v12 slowly dies to bug infestation.

The solution I came to for now was to run all graphics through After Effects, but for Premiere users like myself After Effects is certainly much more of a pain. Oh well...

Hudson Hufham

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maricart94597301

Participant

I have also been having problems with

"- biggest problem is timeline won't play through, and nothing shows up in both the program monitor or the source monitor."

I transferred 200+gb of storage to an external hard drive and still hasn't done the trick. It may be the update but I'm not 100% sure. I went through with their customer service chat but didn't get the help I was looking for.

Christian.Z

Community Expert

The GPU might need updating

hudsonhufhamAuthor

Participating Frequently

Would a system update to the computer do that if it’s just the GPU that came with the computer?

Hudson Hufham

[Personal information removed by moderator.]

Christian.Z

Community Expert

Your system can barely run v12. I doubt it will be able to run v13 with those specs. If you are working with 4k, I would be surprised if your Laptop hasn't committed suicide (It looks like it's trying to).

If you are low on budget for a new Macbook, you should consider investing in a good external drive and working with proxies.

hudsonhufhamAuthor

Participating Frequently

Hmm.. thanks for the quick feedback. It struggles with even just a single 1080p clip. I’ve got a friend that runs the same system on v13 with no problems. I’d understand if it’s a bit laggy, but it’s not registering anything at all essentially.

I’m not low on budget, so what would you recommend I upgrade to? I prefer laptops because I move around so much. Thanks!

Hudson Hufham

[personal info deleted, forum policy]

Christian.Z

Community Expert

I think your friend might have a different GPU, or a different storage configuration.

I would stick with a Macbook pro, a 15 inch with a better GPU and an i7 processor.

Storage is very important, you will need an external for media and projects. Only keep OS and Apps on the main SSD.

If you have something you want to purchase, post it here and I can give an advice and what to expect from it.

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