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GeorgeSM
Participant
February 14, 2014
Answered

Media offline when exporting, but media online in PP?

  • February 14, 2014
  • 3 replies
  • 36138 views

Hi all,

I have an issue where when I try to export my video, I get a pop up window saying 'some media is offline, it will be rendered using the red media offline graphic'. However, in Premier pro all my media seems to be online, I have followed several different video tutorials on how to re-link media and the option to re-link media is greyed out for me as there is no media that is unlinked, so why does this message come up when trying to export?

Playback in PP is fine, all media appears to be online.

Thanks

EDIT: Having viewed the exported video it seems that all the media which has been replaced by the red 'media offline' logo is all the .MTS files filmed on my Camcorder whereas all the GoPro footage is showing up correctly in the exported video. I don't know if that will help to identify the problem but thought it was wrth mentioning.

    Correct answer Vinay Dwivedi

    Hi Vinay,

    Thanks for replying so quickly!

    Do I just press clean to delete the cache files? What exactly is this doing because I'm just afraid I'll delete all the files.

    I don't know if it's worth noting that I export it using Media Encoder to export and that the files also aren't rendering correctly.

    Thanks a million,

    Caoimhe


    Hi Caoimhe,

    Please delete it manually by going to the specific location.

    This will delete all the Media Cache that has been accumulated from the old projects and the current project. Media Cache will generate itself as soon as you open the project, the project will automatically conform and generate peak files.

    //Regards,

    Vinay

    3 replies

    K
    KenInNC
    Participating Frequently
    July 9, 2018

    Be careful with this fix ... I am a cautious guy who has spent too much time editing to accidentally toss it away so I did a copy of the two media folders to an external drive, then emptied the two described folders to empty and threw the trash away.  After that, I did a reboot on my Mac to make sure I removed any sign of the old cache information.  I then went back to my project that originally had the Media Encoder showing the Red no media image and tried again where it showed the same Red no media image. 

    Now curious I went to Premiere CC2017 and brought up that project only to notice I had audio but no video.  Backup before you make a huge mistake.  This has not been a fix for me.  I hope someone has a good one soon as I am behind in my deadlines.  I miss using my CS6 suite but being on a new iMac with High Sierra, Adobe does not allow me to update the CS6 media codecs.  This whole process has been a bad headache and clients don't care what your problems are.  They just want their product.

    By the way ... DVDs are not DEAD.  I have sold 600 in the past few months.  I call it a living so stop trying to take my living away, please.  

    C
    caoimhes2015
    Participant
    April 29, 2015

    Hi I'm having the same problem myself at the moment, I'm just wondering if you ever managed to sort it?

    Vinay Dwivedi
    Adobe Employee
    Vinay Dwivedi
    Adobe Employee
    April 29, 2015

    Hi caoimhe,

    Please check the location of Media Cache in Premiere Pro to delete all the Media Cache. You might need to clean up the complete folder so follow the steps below to clean them manually.

    For MAC go to Premiere Pro menu>Preferences>Media

    For Win: Go to Edit menu of Premiere Pro>Preferences>Media

    On MAC it is user Library by default so go to User library>Application support>Adobe>Common

    Delete all Cache which is in Media Cache and Media Cache folder.

    User library is hidden so to make it unhidden it check the below link

    https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

    On Windows: C:\Users\username\AppData\Roaming\Adobe\Common

    Delete all cache files from Media Cache and Media Cache folder

    AppData is hidden so to make it unhidden check the below link.

    Show hidden files - Windows Help

    Hope this helps.

    Regards,

    Vinay

      C
      caoimhes2015
      Participant
      April 29, 2015

      Hi Vinay,

      Thanks for replying so quickly!

      Do I just press clean to delete the cache files? What exactly is this doing because I'm just afraid I'll delete all the files.

      I don't know if it's worth noting that I export it using Media Encoder to export and that the files also aren't rendering correctly.

      Thanks a million,

      Caoimhe

      E
      excited_Genie16B8
      Legend
      February 14, 2014

      Try making the MTS clips offline, and then relinking.

      J
      joomclub
      Known Participant
      February 25, 2014

      Facing the same problem.

      After latest update,

      none of the MTS files render are happening right.

      It says, MEDIA OFFLINE

      URGENT HELP NEEDED! My client is on my head already.

      How do we contact Adobe guys directly ???

        E
        excited_Genie16B8
        Legend
        February 25, 2014

        Adobe is very tight lipped with their phone number, making it inordinately difficult to find.  They used to have paid incident support, but maybe that's gone now and that's why they make finding a phone number more difficult than solving the actual problem.

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