Motion Graphics Templates won't open in Premiere Pro

[briannacita]

I licensed and installed them from Adobe Stock, and they show in my Essential Graphics panel in Pr, but I can't drag them into the Timeline, or anywhere for that matter. Yes, I have After Effects installed. Adobe support keeps telling me to "Reset to saved layout" for the workspace, but that doesn't work either. I have the most recent version of everything. Help, please.

[R Neil Haugen]

What is the number-dot-number version of PrPro you have? And please do not waste time with "latest" as the CC Desktop app is wrong so often. Go to the PrPro Help/About dialog and report that number. And the one for AfterEffects.

So, you have the licensed mogrt in a folder showing in the Browse tab of the EGP workspace. You drag that to a track above the clip where you want it, and it won't "stick" to the track? What message does it show exactly, or signs/symbols/ whatever?

Neil

[briannacita]

Hi Neil! It is 12.0.0. I'm not sure what you means by the Help/About dialog box.

Yes, and yes. The symbol it shows when I drag is either the circle with a diagonal line through it, or one that blinks rapidly with with a clenched hand, +, and box altogether.

[R Neil Haugen]

But no message ... and that second thing is new to me, I don't recall seeing that ... huh.

Neil

[briannacita · Accepted solution]

I ended up getting on chat and screen sharing with Adobe and all seems to be working. Thanks for the consideration, Neil!

[R Neil Haugen]

Glad you're working away.

Neil

[SGaspari1]

I know it has been a while since you had this issue, but how did you solve it? I'm having this issue now in 2020 and can't find a way to solve it. It is driving me crazy!

[Amelia28058792j7fs]

Not working for me either

[Matthew5E0C]

So weird. But I literally just right-clicked on the thing that wasn't working and selected move to "stock templates" and then I went over to stock templates and it would allow me to post to my project. Super weird but I hope this helps someone. 🙂

[definitelyloud]

This worked for me too!  Thanks for sharing - you saved me a lot of hassle.

[Zoheb Malany]

Chm-Stepan photos, images, assets | Adobe Stock arent opening on premium pro for me all your format arent been propely putten and it is hard to put if you can make it on photoshop & premium pro and other format we can download and open it easily