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geophrian
geophrian
Known Participant
March 12, 2019
Question

Premiere CC 2018 crashing while trying to link media

  • March 12, 2019
  • 2 replies
  • 1376 views

When using "Link Media" in Premiere it crashes regularly. I've rarely ever to linked more than two or three files (or batches of files) before it crashes. It doesn't matter what kind of files. I can be WAV, MOV, JPG, anything. This has been going on for a while but was never a major issue because I typically manage my projects well and keep all my files organized so rarely have to relink media. But, a few days ago I received a project to re-edit for a feature film that was terribly organized. It's taken nearly two days to get halfway through linking the project files and it's slowed down extensively by Premiere crashing after almost every other batch of clips or audio I link.

Note, it is not the clips causing this because after the crash I'm able to reopen the project and link that same batch of clips just fine. There are no clips I have been unable to link, it is just that if I use link media it will inevitably crash after anywhere from one to four uses.

Any suggestions for how to remedy this would be great. Didn't see any answers in other posts around the internet discussing this so my hopes aren't high but maybe someone here will shine their light upon me.

Thanks!

CRASH REPORT:

Process:               Adobe Premiere Pro CC 2018 [14958]

Path:                  /Applications/Adobe Premiere Pro CC 2018/Adobe Premiere Pro CC 2018.app/Contents/MacOS/Adobe Premiere Pro CC 2018

Identifier:            com.adobe.PremierePro.CC12

Version:               12.1.2 (12.1.2)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           Adobe Premiere Pro CC 2018 [14958]

User ID:               501

Date/Time:             2019-03-12 09:11:05.789 -0700

OS Version:            Mac OS X 10.11.6 (15G22010)

Report Version:        11

Anonymous UUID:        EE0F0925-2D17-0E66-9307-C8359C92C54A

Time Awake Since Boot: 110000 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       EXC_I386_GPFLT

Exception Note:        EXC_CORPSE_NOTIFY

Application Specific Information:

objc_msgSend() selector name: invoke:

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0   libobjc.A.dylib               0x00007fff8bc2e4dd objc_msgSend + 29

1   com.apple.CoreFoundation       0x00007fff96ad0a9f ___CFXRegistrationPost_block_invoke + 63

2   com.apple.CoreFoundation       0x00007fff96ad0a17 _CFXRegistrationPost + 407

3   com.apple.CoreFoundation       0x00007fff96ad0782 ___CFXNotificationPost_block_invoke + 50

4   com.apple.CoreFoundation       0x00007fff96a8d592 -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1922

5   com.apple.CoreFoundation       0x00007fff96a8c7e5 _CFXNotificationPost + 693

6   com.apple.Foundation           0x00007fff94c13f5a -[NSNotificationCenter postNotificationName:object:userInfo:] + 66

7   com.apple.AppKit               0x00007fff8254655c -[NSWindow resignKeyWindow] + 748

8   com.apple.AppKit               0x00007fff825b25a7 -[NSPanel resignKeyWindow] + 79

9   com.apple.AppKit               0x00007fff8246e971 _NXSendWindowNotification + 252

10  com.apple.AppKit               0x00007fff82501234 -[NSWindow _orderOutAndCalcKeyWithCounter:stillVisible:docWindow:] + 377

11  com.apple.AppKit               0x00007fff82471325 NSPerformVisuallyAtomicChange + 147

12  com.apple.AppKit               0x00007fff8247aa5c -[NSWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 2539

13  com.apple.AppKit               0x00007fff82478f5f -[NSWindow _doOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 894

14  com.apple.AppKit               0x00007fff82478b83 -[NSWindow orderWindow:relativeTo:] + 159

15  com.apple.AppKit               0x00007fff829b9b50 -[NSSavePanel orderWindow:relativeTo:] + 80

16  com.apple.AppKit               0x00007fff829ada23 -[NSSavePanel orderOut:] + 77

17  com.apple.AppKit               0x00007fff829baef9 -[NSSavePanel runModal] + 686

18  com.adobe.Dialogs.framework   0x000000011c703c73 DLG::LocateFileDialog::RunDialog() + 547

19  com.adobe.Dialogs.framework   0x000000011c4d70e1 DLG::LinkMediaDialogImpl::LinkMediaDlg::LinkButtonChanged(dvaui::controls::UI_ControlChangedMessage*) + 3409

20  com.adobe.Dialogs.framework   0x000000011c36fa41 boost::detail::function::void_function_obj_invoker1<dvaui::ui::MessageFunctionAdapter<dvaui::ui::Message, dvaui::controls::UI_ControlChangedMessage, boost::function1<void, dvaui::controls::UI_ControlChangedMessage*> >, void, dvaui::ui::Message*>::invoke(boost::detail::function::function_buffer&, dvaui::ui::Message*) + 65

21  com.adobe.dvaui.framework     0x00000001008c3378 dvaui::controls::UI_ControlView::SendControlMessages(dvacore::utility::SharedFunctions<boost::shared_ptr<boost::function<void (dvaui::ui::Message*)> > > const&, dvaui::ui::Message*) + 72

22  com.adobe.dvaui.framework     0x000000010088f448 dvaui::controls::UI_Button::SendButtonChangedMessage(dvacore::utility::Flags<unsigned char>) + 200

23  com.adobe.dvaui.framework     0x000000010088e649 dvaui::controls::UI_Button::PerformAction(bool, dvacore::utility::Flags<unsigned char>, bool) + 105

24  com.adobe.dvaui.framework     0x000000010088edd2 dvaui::controls::ButtonInputCapture::End() + 178

25  com.adobe.dvaui.framework     0x0000000100c2215c dvaui::ui::PointerCapture::InvokeEnd(bool) + 140

26  com.adobe.dvaui.framework     0x0000000100c2e141 dvaui::ui::UI_NodeManager::EndInputCapture(bool) + 113

27  com.adobe.dvaui.framework     0x000000010088ef8c dvaui::controls::ButtonInputCapture::DoMouseEvent(dvaui::ui::MouseEvent const&) + 268

28  com.adobe.dvaui.framework     0x0000000100c3b5f7 dvaui::ui::UI_Node::UI_DispatchCapturedMouseEvent(dvaui::ui::MouseEvent const&) + 375

29  com.adobe.dvaui.framework     0x0000000100c3af5c dvaui::ui::UI_Node::UI_DispatchPointerEventToTarget(dvaui::ui::UI_Node*, dvaui::ui::PointerEvent const&, bool) + 140

30  com.adobe.dvaui.framework     0x0000000100c3ae22 dvaui::ui::UI_Node::UI_DispatchPointerEvent(dvaui::ui::PointerEvent const&, bool) + 66

31  com.adobe.dvaui.framework     0x0000000100cb8b49 dvaui::ui::OS_View::UI_DispatchPlatformMouseEvent(dvaui::ui::MouseEvent const&, bool) + 681

32  com.adobe.dvaui.framework     0x0000000100cb860e dvaui::ui::OS_View::UI_DispatchPlatformMouseClickEvent(dvaui::ui::OS_Event const&) + 510

33  com.adobe.dvaui.framework     0x0000000100cb6638 dvaui::ui::OS_View::UI_DispatchEvent(dvaui::ui::OS_Event*) + 120

34  com.adobe.dvaui.framework     0x0000000100cb6596 dvaui::ui::OS_View::UI_HandleOSEvent(dvaui::ui::OS_Event*) + 22

35  com.adobe.dvaui.framework     0x0000000100cb7d76 dvaui::ui::OS_View::UI_HandlePlatformEvent(NSEvent*) + 70

36  com.adobe.dvacore.framework   0x000000010012116c int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 28

37  com.adobe.Frontend.framework   0x000000010275e1f9 FE::ApplicationErrorManager::ExecuteFunctionWithTopLevelExceptionHandler(boost::function0<int>) + 41

38  com.adobe.dvacore.framework   0x0000000100121223 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::function0<void>, bool*) + 99

39  com.adobe.dvacore.framework   0x0000000100121b61 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 161

40  com.adobe.dvaui.framework     0x0000000100cc4a3c -[DVAMacContainerView mouseUp:] + 156

41  com.apple.AppKit               0x00007fff82b03713 -[NSWindow _handleMouseUpEvent:isDelayedEvent:] + 119

42  com.apple.AppKit               0x00007fff82b043ad -[NSWindow _reallySendEvent:isDelayedEvent:] + 212

43  com.apple.AppKit               0x00007fff82543539 -[NSWindow sendEvent:] + 517

44  com.apple.AppKit               0x00007fff824c3a38 -[NSApplication sendEvent:] + 2540

45  com.adobe.dvaui.framework     0x0000000100cbcd8b -[DVAMacApplication sendEvent:] + 619

46  com.adobe.Frontend.framework   0x000000010281e2dd -[PremiereCocoaMacApplication sendEvent:] + 349

47  com.apple.AppKit               0x00007fff825a5ae4 -[NSApplication _doModalLoop:peek:] + 751

48  com.apple.AppKit               0x00007fff82787530 __33-[NSApplication runModalSession:]_block_invoke + 80

49  com.apple.AppKit               0x00007fff827873f0 -[NSApplication runModalSession:] + 148

50  com.adobe.dvaui.framework     0x0000000100caa3fc dvaui::ui::OS_Dialog::ModalLoop() + 348

51  com.adobe.dvaui.framework     0x0000000100caa0c7 dvaui::ui::OS_Dialog::RunModal() + 39

52  com.adobe.dvaeve.framework     0x000000010c086dc7 dvaeve::UI_EveManager::DisplayView(std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::__1::basic_istream<char, std::__1::char_traits<char> >&, dvaui::drawbot::SupplierInterface const*, dvaui::ui::UI_Node*, bool, bool) + 1367

53  com.adobe.dvaeve.framework     0x000000010c082336 dvaeve::UI_Eve::ParseEveScript(std::__1::basic_stringstream<char, std::__1::char_traits<char>, std::__1::allocator<char> >&, bool) + 422

54  com.adobe.Dialogs.framework   0x000000011c4d0537 DLG::LinkMediaDialogImpl::DoDialog(ASL::InterfaceRef<BE::IProject, BE::IProject>, std::__1::set<std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::__1::less<std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > >, std::__1::allocator<std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&, std::__1::vector<ASL::InterfaceRef<MZ::IFileRelinker, MZ::IFileRelinker>, std::__1::allocator<ASL::InterfaceRef<MZ::IFileRelinker, MZ::IFileRelinker> > > const&, ASL::InterfaceRef<MZ::ILinkLocateLogic, MZ::ILinkLocateLogic> const&, ASL::InterfaceRef<BE::ICompoundAction, BE::ICompoundAction>&, std::__1::vector<MZ::InterpretFootageChanges, dvacore::utility::SmallBlockAllocator::STLAllocator<MZ::InterpretFootageChanges> >&) + 615

55  com.adobe.Dialogs.framework   0x000000011c4ccb66 DLG::LinkMedia::DoLinkMediaDialog(ASL::InterfaceRef<BE::IProject, BE::IProject>, std::__1::vector<ASL::InterfaceRef<BE::IProjectItem, BE::IProjectItem>, dvacore::utility::SmallBlockAllocator::STLAllocator<ASL::InterfaceRef<BE::IProjectItem, BE::IProjectItem> > >&, MZ::LinkType) + 2582

56  com.adobe.HandlerProject.framework 0x000000012053013d HandlerProject::ProjectViewModeSwitcher::HandleLinkMedia() + 1645

57  com.adobe.HandlerProject.framework 0x00000001205238a3 HandlerProject::ProjectViewModeSwitcher::DoCommand(UIF::Command const&) + 3747

58  com.adobe.HandlerProject.framework 0x00000001204fb9cd HandlerProject::ProjectView::OnHandleCommand(UIF::Command const&) + 445

59  com.adobe.HandlerProject.framework 0x00000001205002c8 HandlerProject::ProjectView::ObeyCommand(UIF::Command const&) + 184

60  com.adobe.UIFramework.framework 0x000000010e370eb5 UIF::Commander::PostCommandInner(UIF::Command const&, bool&) + 1157

61  com.adobe.Frontend.framework   0x000000010275e1f9 FE::ApplicationErrorManager::ExecuteFunctionWithTopLevelExceptionHandler(boost::function0<int>) + 41

62  com.adobe.UIFramework.framework 0x000000010e3709a2 UIF::Commander::PostCommand(UIF::Command const&) + 114

63  com.adobe.UIFramework.framework 0x000000010e57f009 UIF::MenuUtils::ForwardMenuCommand(int) + 57

64  com.adobe.UIFramework.framework 0x000000010e40e9f4 UIF::MenuUtils::TrackContextMenu(boost::intrusive_ptr<dvaui::utility::OS_Menu>, dvaui::ui::UI_Node const&, ASL::ParamPoint<int> const&) + 228

65  com.adobe.UIFramework.framework 0x000000010e40f032 UIF::MenuUtils::TrackContextMenu(char const*, dvaui::ui::UI_Node const&, ASL::ParamPoint<int> const&) + 82

66  com.adobe.HandlerProject.framework 0x00000001204a2c7d HandlerProject::ProjectListTreeView::RightButtonUpSelf(ASL::ParamPoint<int> const&, UIF::KeyModifiers const&) + 477

67  com.adobe.UIFramework.framework 0x000000010e471ddf UIF::SubViewImpl::UI_DoPointerEvent(dvaui::ui::UI_Node*, dvaui::ui::PointerEvent const&) + 2015

68  com.adobe.dvaui.framework     0x0000000100c3c86d dvaui::ui::UI_Node::UI_DispatchPointerEventToLeaf(dvaui::ui::UI_Node*, dvaui::ui::UI_Node*, dvaui::ui::PointerEvent const&) + 221

69  com.adobe.dvaui.framework     0x0000000100c3c31b dvaui::ui::UI_Node::DispatchPointerEvent::operator()(dvaui::ui::UI_Node*, dvaui::ui::UI_Node*, dvacore::geom::PointT<float> const&) const + 139

70  com.adobe.dvaui.framework     0x0000000100c3c9a6 std::__1::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeafT<dvaui::ui::UI_Node::DispatchPointerEvent>(dvaui::ui::UI_Node::DispatchPointerEvent&, dvacore::geom::PointT<float> const&, bool) + 182

71  com.adobe.dvaui.framework     0x0000000100c3c98a std::__1::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeafT<dvaui::ui::UI_Node::DispatchPointerEvent>(dvaui::ui::UI_Node::DispatchPointerEvent&, dvacore::geom::PointT<float> const&, bool) + 154

72  com.adobe.dvaui.framework     0x0000000100c3c98a std::__1::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeafT<dvaui::ui::UI_Node::DispatchPointerEvent>(dvaui::ui::UI_Node::DispatchPointerEvent&, dvacore::geom::PointT<float> const&, bool) + 154

73  com.adobe.dvaui.framework     0x0000000100c3c98a std::__1::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeafT<dvaui::ui::UI_Node::DispatchPointerEvent>(dvaui::ui::UI_Node::DispatchPointerEvent&, dvacore::geom::PointT<float> const&, bool) + 154

74  com.adobe.dvaui.framework     0x0000000100c3c98a std::__1::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeafT<dvaui::ui::UI_Node::DispatchPointerEvent>(dvaui::ui::UI_Node::DispatchPointerEvent&, dvacore::geom::PointT<float> const&, bool) + 154

75  com.adobe.dvaui.framework     0x0000000100c3c98a std::__1::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeafT<dvaui::ui::UI_Node::DispatchPointerEvent>(dvaui::ui::UI_Node::DispatchPointerEvent&, dvacore::geom::PointT<float> const&, bool) + 154

76  com.adobe.dvaui.framework     0x0000000100c3c98a std::__1::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeafT<dvaui::ui::UI_Node::DispatchPointerEvent>(dvaui::ui::UI_Node::DispatchPointerEvent&, dvacore::geom::PointT<float> const&, bool) + 154

77  com.adobe.dvaui.framework     0x0000000100c3b8ff dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeaf(dvaui::ui::PointerEvent const&, bool) + 63

78  com.adobe.dvaui.framework     0x0000000100c3af7e dvaui::ui::UI_Node::UI_DispatchPointerEventToTarget(dvaui::ui::UI_Node*, dvaui::ui::PointerEvent const&, bool) + 174

79  com.adobe.dvaui.framework     0x0000000100c3ae22 dvaui::ui::UI_Node::UI_DispatchPointerEvent(dvaui::ui::PointerEvent const&, bool) + 66

80  com.adobe.dvaui.framework     0x0000000100cb8b49 dvaui::ui::OS_View::UI_DispatchPlatformMouseEvent(dvaui::ui::MouseEvent const&, bool) + 681

81  com.adobe.dvaui.framework     0x0000000100cb860e dvaui::ui::OS_View::UI_DispatchPlatformMouseClickEvent(dvaui::ui::OS_Event const&) + 510

82  com.adobe.dvaui.framework     0x0000000100cb6638 dvaui::ui::OS_View::UI_DispatchEvent(dvaui::ui::OS_Event*) + 120

83  com.adobe.dvaui.framework     0x0000000100cb6596 dvaui::ui::OS_View::UI_HandleOSEvent(dvaui::ui::OS_Event*) + 22

84  com.adobe.dvaui.framework     0x0000000100cb7d76 dvaui::ui::OS_View::UI_HandlePlatformEvent(NSEvent*) + 70

85  com.adobe.dvacore.framework   0x000000010012116c int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 28

86  com.adobe.Frontend.framework   0x000000010275e1f9 FE::ApplicationErrorManager::ExecuteFunctionWithTopLevelExceptionHandler(boost::function0<int>) + 41

87  com.adobe.dvacore.framework   0x0000000100121223 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::function0<void>, bool*) + 99

88  com.adobe.dvacore.framework   0x0000000100121b61 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 161

89  com.adobe.dvaui.framework     0x0000000100cc4bdc -[DVAMacContainerView rightMouseUp:] + 156

90  com.apple.AppKit               0x00007fff82b038ce -[NSWindow _handleRightMouseUpEvent:] + 107

91  com.apple.AppKit               0x00007fff82b04b15 -[NSWindow _reallySendEvent:isDelayedEvent:] + 2108

92  com.apple.AppKit               0x00007fff82543539 -[NSWindow sendEvent:] + 517

93  com.apple.AppKit               0x00007fff824c3a38 -[NSApplication sendEvent:] + 2540

94  com.adobe.dvaui.framework     0x0000000100cbcd8b -[DVAMacApplication sendEvent:] + 619

95  com.adobe.Frontend.framework   0x000000010281e2dd -[PremiereCocoaMacApplication sendEvent:] + 349

96  com.apple.AppKit               0x00007fff8232adf2 -[NSApplication run] + 796

97  com.adobe.Frontend.framework   0x00000001028200fd FE::MacApplication::RunSelf() + 45

98  com.adobe.Frontend.framework   0x000000010271ae80 FE::Application::Run(std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 8768

99  com.adobe.Frontend.framework   0x0000000102822945 FE::AppMain(boost::shared_ptr<ASL::Module> const&, std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int, void*) + 405

100 com.adobe.Frontend.framework   0x00000001028240c3 FE::Run(boost::shared_ptr<ASL::Module> const&, std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int) + 659

101 com.adobe.PremierePro.CC12     0x0000000100007bc0 main + 896

102 libdyld.dylib                 0x00007fff91b695ad start + 1

This topic has been closed for replies.

2 replies

Kevin-Monahan
Community Manager
Kevin-MonahanCommunity Manager
Community Manager
March 13, 2019

geophrian,

I'm no engineer, but in searching around on your crashed thread, it looks like a corrupt or unacceptable still image file. Any PDF files in your sequence? Any other oddball files, like a CMYK file or otherwise? Hope we can assist.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
geophrian
geophrianAuthor
Known Participant
March 12, 2019

On a side note: Which genius came up with "Copy of" as a prefix to recovery projects? There is an option to rename of course, but the default is kind of hilarious after this endless chain of crashes. The file name right now is just "copy of" repeated about 20+ times leading up to the original file name. What's wrong with suffix numbers like auto saves use?

Anyway, just an observation that wouldn't be a big deal if I could actually use the software right now without it crashing every two or three minutes, then have a nice lull of 5-10 minutes while this mammoth project slowly opens to ponder this trivial stuff in order to keep myself from throwing the computer out the window. .

Kevin-Monahan
Community Manager
Kevin-MonahanCommunity Manager
Community Manager
March 13, 2019

geophrian,

Sorry for the frustration.

  • Which genius came up with "Copy of" as a prefix to recovery projects?
  • There is an option to rename of course
  • The default is kind of hilarious after this endless chain of crashes.
  • This mammoth project slowly opens to ponder this trivial stuff....

If it's a "mammoth project" that could be at issue with your crashes.

  • Have you thought about paring it down to "lean and mean" levels?
  • Have you considered creating separate "shared projects" for some of your larger bins of material?
    • Example: I do travel videos with thousands of assets.
      • I have a separate project for video clips, another one for photos, another for my sound files, and another for graphics and PSD files.
      • My main "master" project opens in seconds.

I apologize that I cannot doing anything about your complaints about the application. Wish we could, but we're in support. You need to get the attention of developers about these annoyances by posting your findings here: Premiere Pro: Hot (4342 ideas) – Adobe video & audio apps

Really hope that helps.

Thanks,

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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