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przone
Known Participant
August 26, 2018
Question

Premiere CC won't export - Media Encoder does not start

  • August 26, 2018
  • 3 replies
  • 8087 views

I have this every now and then - and it is really frustrating.

Simple project - nothing complicated - finish editing - go to export...  NOTHING HAPPENS.
Re-boot etc - nothing.
Have I got all the latest patches/fixes etc installed?... of course.
if I save, close Premiere CC and open Media Encoder manually - it will let me open the Premiere CC project and output as normal.
That final 'step' confirms to me that...
- System is fine
  - Software is installed
  - File format is correct
  - No issues with effects etc

WHY, SOMETIMES, DOES PREMIERE CC REFUSE TO EXPORT?

This topic has been closed for replies.

3 replies

P
przoneAuthor
Known Participant
August 27, 2018

Hi Vidya,
Here are the details that you requested...
- Adobe Premiere Pro CC: Version 12.1.2 (Build 69)
- Windows 10 64-Bit
- 8GB System Memory

- Boots off a 256GB SSD with plenty of space (i.e. 100GB free)
- Intel Core i7 4960X Processor
- GTX 980 Graphics (Latest Driver 30/07/2018  24.21.13.9882)
What is strange is that it will work for ages...   'something' happens...   then Media Encoder will refuse to load
Have you considered including a 'back to defaults' option on the Adobe Creative Cloud app?
Something you can 'click' and have it reset everything (parameters wise) to a 'fresh install state' ?

Vidya Sagar
Adobe Employee
Vidya Sagar
Adobe Employee
September 4, 2018

Hi przone,

Thanks for the info. Please let us know the exact dot version of Media Encoder.

If the versions of both the applications are same, then something might be blocking the Dynamic Link.

Are you logged in as an Administrator? Is there any Anti-virus or firewall installed in the machine?

Its a nice feature to add, resetting preferences of the applications in Creative Cloud app. Please fill a feature request here: Premiere Pro: Hot (2308 ideas) – Adobe video & audio apps

Vidya

Vidya Sagar
Adobe Employee
Vidya Sagar
Adobe Employee
August 27, 2018

Hi przone, DanaF129,

Sorry for the issue with Dynamic Link. Few users reported this issue. Please share more info with us for investigation.

What are the exact dot versions of both the applications? Steps: FAQ: How to find the exact version of Premiere Pro you're using?

What are the system specs(OS, RAM, CPU, GPU)? Are you using any Anti-virus or firewall?

Thanks,

Vidya

glaustin
glaustin
Inspiring
August 27, 2018

I had this problem the other day, with a project using a lot of filters and plug-ins. I ended up re-starting my machine and it cleared the problem.

D
DanaF129
Participating Frequently
August 27, 2018

have the same issue right now..  thanks for posting your fix to save me time..  I just had to close premiere and reopen and wait about 3 minutes and then the "file>Export" started to work again and bring up the export settings window.

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