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M
MoDaVI
Participating Frequently
January 19, 2021
Answered

Premiere crashes pc - Can't move mouse

  • January 19, 2021
  • 3 replies
  • 1118 views

32gb ram, NVIDIA 2080 GPU. Middle of working on a project my whole computer freezes and I have to manually shut down.

 

Everytime I use the shape tool it crashes. Started a new project it was fine, added a track matte key to a shape and it starts crashing again.

 

I've never had issues with any updates but this past year has been very frustrating. Wasted a whole day of work. I'm praying there's a fix before my end of the week deadline for this project. 

This topic has been closed for replies.
Correct answer Ann Bens

Make sure you have the latest STUDIO driver installed:

NVIDIA Studio Driver | 460.89 | Windows 10 64-bit

 

Instead of using the Track Matte Effect try the Maks with Text/Shape in the Ess Graphics.

3 replies

M
MoDaVIAuthor
Participating Frequently
January 20, 2021

Cleared cache like above, and installed the latest studio drivers. Worked like a charm thanks all.

Ann Bens
Community Expert
Ann BensCommunity ExpertCorrect answer
Community Expert
January 19, 2021

Make sure you have the latest STUDIO driver installed:

NVIDIA Studio Driver | 460.89 | Windows 10 64-bit

 

Instead of using the Track Matte Effect try the Maks with Text/Shape in the Ess Graphics.

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    January 19, 2021

    Delete the Media Cache and Media Cache files:
    https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

    If that doesn't work,try resetting the preferences:
    https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

    If that doesn't work, try resetting the Workspaces:
    Reset a workspace
    Reset the current workspace to return to its original, saved layout of panels.
    1. Do one of the following:
    • Click the Workspace menu icon and select Reset to Saved Layout.
    • Choose Window > Workspace > Reset to Saved Layout.
    from here:
    https://helpx.adobe.com/premiere-pro/using/workspaces.html

    If that doesn't work, try Preferences > Audio Hardware and set Input to None.

    If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean install of the Latest Studio Driver (NOT the Game Driver).

    If that doesn't work, try creating a new project and import the old one into it.


      M
      MoDaVIAuthor
      Participating Frequently
      January 20, 2021

      Cleared cache. If any other gamers are reading this I'm reading that theres really no difference between the game ready drivers and studio drivers as far as games, but for work they're more stable.

      Installing studio drivers now as well. Fingers crossed.

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