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November 3, 2016
Answered

Premiere does not import audio that is attached to video

  • November 3, 2016
  • 18 replies
  • 39002 views

Alright, so I've downloaded a few videos that I need to include in my movie onto my desktop. If I watch them in say, quick time player, there is audio and I can hear everything perfectly. Once I import the file into premiere though, the audio detaches and is nowhere to be found! It's like it doesn't exist or something.

I've looked everywhere for a solution and can't seem to find one so please help!

In the timeline the file appears as purple instead of the normal blue with audio attached if that helps.

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Correct answer kulpreet singh

Hi Pdl2k,

Please check this link and follow the same instructions for CC2017 version of Premiere Pro:

FAQ: MP4, MOV, AVCHD files import without audio in Premiere Pro CC (2015.3)

Thanks,

Kulpreet Singh

18 replies

Participant
January 9, 2019

Make sure you have "A1" selected (turned blue) at most left side

in the timeline, and you have only these two there on the left

("V1" and "A1"). And both should be selected to begin with, or

your added files will have only video or only audio.

For you to see those A1 and V1 in the timeline, remember to have

imported at least one file to the project and click to select it

in the project list (click the movie, not the sequence).

You still can try with adding several files to the timeline at

once, they should come with their audios, and you can select a

file in the project list and click the "Automate to Sequence"

icon down there in the project window and click OK next and

your file will also be added with its audio.

Hope this will help some.

Participant
April 15, 2018

Dear all,

I am not sure if this has been suggested in any of the pages and pages of comments etc.

However a stupid (for me) and simple (also for me) solution was ..... wait for it......

In the timeline box there are the various Video and Audio tracks - to the very left of this box are blue highlights as to which track will accept input, JUST THE VIDEO (V1) was highlighted, I clicked on Audio 1 (A1) and hey presto, when dragged over both video and audio settled into place nicely.

Sorry for the plain language but this definitely worked for me.

Nigel

mrbattley.uk

Rangel R Morais
Participating Frequently
February 17, 2018

I'm Jesus, i came to save you guys.

On your project tab, right click on the Media that is imported with no audio and select "Edit on Adobe Audition". It will automatically add a new file to this tab, an adobe audition file. Then you just need to add this two on the timeline and link them!

One year later and adobe has still not fix it? Maybe is time sail with black ships again.

Participant
February 23, 2018

I'm new to Premiere Elements.  Where is the project tab?  I don't see anything that allows me to right click to "Edit on Adobe Audition".

Rangel R Morais
Participating Frequently
March 8, 2018

The project tab is where are the files you had imported to your project!

stevenm9342790
Known Participant
December 14, 2017

I've had the same problem.

My footage has both audio and video in it, but once it has been imported and put into my timeline, the audio had gone, giving my video no sound.

I managed to import the video into audition too then extract it's audio and merge the wav file and the video together in adobe premier pro cc 2018.

This extra step is a pain though. And i would like to be able to do it efficiently. And just syncing the audio with the video, such a pain, it took me ten minutes.

I am using  adobe premier pro cc 2018

Please help adobe.

kulpreet singh
Inspiring
December 15, 2017

Hi stevenm9342790,

What is the source of your footage?

Make sure source audio and video is patched in the Timeline.  FAQ: Why does audio or video not go to the track where I drop it?

Thanks,

Kulpreet Singh

Participating Frequently
November 5, 2016

After trying everything suggested on these forums, I finally found the suggested solution that has worked for me and others:

Rename Media Cache & Media Cache Files folders to Old_Media Cache & Old_Media Cache Files respectively.

If issue is resolved, Delete both Old_Media Cache & Old_Media Cache Files folders.

Jeffery
Participant
November 5, 2016

I have the problem when I try to import MP4s to the project, doesn't import the audio, only video.

kulpreet singh
kulpreet singhCorrect answer
Inspiring
November 7, 2016

Hi Pdl2k,

Please check this link and follow the same instructions for CC2017 version of Premiere Pro:

FAQ: MP4, MOV, AVCHD files import without audio in Premiere Pro CC (2015.3)

Thanks,

Kulpreet Singh

Participant
November 4, 2016

I seemed to have had this issue with the update.  I just renamed the initial raw files and reimported back into Premiere.  And for some reason, that actually worked.  Don't know why, no clue if it'll work for anybody else but that was my personal experience at fixing this.

Participant
April 12, 2017

Dude I spent 2 hours trying to figure out this problem. I just added a "1" to the file name to see if it would work and it DID! THANK YOU!

Participant
May 4, 2017

i spent two hours trying to solve it too and your so simple solution just solved the problem.THANK YOU SOOOO MUCH

Participating Frequently
November 4, 2016

IDK WTH I did, but it's working now.

After all the steps I did, what I did next was:

-Use the Adobe uninstall/cleaner tool and "cleaned" out my current installs.

-That didn't help cause I imported the same files into 2015.3, and it no longer showed the error message ("File Import Failure: The file has no audio or video steams"), but still no audio...  So, back to square one.

THEN

-Deleted all my Adobe files/folders in my Documents folder (9.0, 10.0, 11.0.  I'll just remake my keyboard shortcuts)

-Copied two old projects to desktop (for temp storage and as a test)

-Installed PP 2017 and Media Encoder 2017

-Started a new PP 2017 project ---- And for some reason, the files work now!-Also converted old projects from 2015.3 for 2017 and they work fine, too.  I don't get it....

-But I deleted PP and ME 2015.3 from my C drive folder, and everything still works.

THANK GOD

I can't guarantee this journey will work for you guys, but at least this is working for me.

I wish you all the best of luck

Cheers

Known Participant
November 4, 2016

Converted my problematic MOV x264 files into MXF OP1a. Imports into Premiere with attached audio, but it's out to sync! It starts fine and drifts out!

Bashing my head against a wall here.

Inspiring
November 4, 2016

Same thing here. Tried with every MP4 I found here (iphone, android, H264 renders from Media Encoder, 5D Mark III, you name it). Purely on observation it appears to me that the problem is AAC audio, since some have reported the problem on MOV files.

Participating Frequently
November 4, 2016

I used the cloud cleaner tool WITHOUT uninstalling first.... got a new error message  as to why our troubles are our troubles?!

After trying to import movie file

"File Import Failure: The file has no audio or video steams"

Then just imports it without audio.