Premiere failing to import audio
I'm using Premiere Pro 12.1 on Windows 10 and am having the same problem on two separate machines and two separate Adobe CC accounts. Whenever we attempt to import audio (wav or mp3) the progress bar stops at 0% and eventually comes up with the message "an unspecified error occurred while performing a conform action on the following file" and then no file name. Whenever we attempt to import video, the audio does not import with it. The audio files are stored locally and the problem has been replicated using several different tracks.
I have tried:
- Clearing the media cache
- Updating Premiere Pro to the current version
- Installing an older version (though version 11 crashed on load every time)
- Uninstalling and reinstalling Premiere Pro completely
- Attempting to import audio into a blank sequence
Still we have had no luck. As I say, the problem occurs on several different media files, on different computers, running different CC accounts. We use this for work, so it's obviously extremely frustrating being unable to make any progress with the project or identify what the problem is. Any help appreciated.
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