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Proj.L
Known Participant
March 16, 2017
Question

Premiere import Panasonic G7 audio half the time

  • March 16, 2017
  • 2 replies
  • 486 views

When I import my Panasonic G7 footage into Premiere, about half of my files don't have audio. But they do have audio. If I re-import them, those who had audio still have audio and those who didn't, don't have audio.

In MediaInfo, the files are all the same, nothing different.

Why?

    This topic has been closed for replies.

    2 replies

    Vidya Sagar
    Adobe Employee
    Vidya Sagar
    Adobe Employee
    March 16, 2017

    Hi Proj.L,

    It might be an issue with Media cache. Have you cleared the media cache?

    FAQ: How to clean media cache files?

    Thanks,

    Vidya Sagar.

    P
    Proj.LAuthor
    Known Participant
    March 20, 2017

    I tried. Didn't resolve the problem.

    thanks

    Vidya Sagar
    Adobe Employee
    Vidya Sagar
    Adobe Employee
    March 20, 2017

    Hi Proj.L,

    Is it possible to upload the file with no Audio to Creative Cloud & share with me by sending a private message?

    Upload file to creative cloud: Browse, sync, and manage Adobe Creative Cloud assets

    Share a file: Share Adobe Creative Cloud files, libraries, and more

    Private Message: How to use the forums

    Thanks,

    Vidya

    R Neil Haugen
    R Neil Haugen
    Legend
    March 16, 2017

    Which codec/s are you using? And are you importing correctly from PrPro's Media Browser panel, rather than say drag/drop from finder or explorer?

    Neil

    Everyone's mileage always varies ...
    P
    Proj.LAuthor
    Known Participant
    March 20, 2017

    H264. I tried both ways.

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