Premiere imports .mp4 only as audio.

I managed to find another way to import MP4 files, since i only was able to import one file at all. Every file that i added went afterwards "audio only".
So i have to always add atleast two files at the same time, in order to work properly. Afterwards i can delete the second file.

This Bug didn't show up at october 2019, but the november 2019 update brought that in.
Sry for answering to such an old thread, but it took me 2 days to figure that out. And there is no help out there for this problem.

The same issue happens to Premiere elements. I made a video tutorial on a fix that also will apply to premiere pro/CC Why does Adobe Premiere Elements only import the audio and not the video (VERY EASY FIX!!) - YouTube

Same thing, I'm on ver 13.0 (build 225).  Yesterday, I had this group of *.MOV drone files that I transcoded to HEVC mp4's  with media encoder 2019.  I grabbed all of the 40 files in a folder and dragged them over into the project tab.  They all came in as Audio only.  Frustrating as there is no audio with these files.

So I deleted this Media Cache Files from the cache folder and got mix results.  Attempting to drag individual files to the project folder some of them cam in as audio and some as video.  All these files are from the same source drone (mavic 2) and all transcoded at the same time.

Dragging them one at a time one can tell by looking at the icon whether it will be an audio or video file.  The video file will look to be dragging a frame from the video before mouse button release.  If the file looks like it will be an audio file, I drop it in the Source preview tab and it will come in as video.  Then I can drag that file to the Project tab to make it part of the project or the TimeLine.

This is time consuming if you have load of files to bring into a project, but it might work for you until ADOBE will FIX this Problem.

Cheers. Premiere imports .mp4 only as audio.​ !

Edit Windoze 10 Pro ver 1803 build 17134.376

Edit 2:  I noticed that the Icon when dragging the files is variable right from the containing source folder.  Some icons with this same batch of mp4's are dragged away looking like video frames and some blank as they show a wave form only these file have no audio.  Could this be a media encoder problem.

Edit3:  After digging through the recycle bin, I have recovered the original *.MOV files from the DJI.  Dragging these files to the same project were as expected.  And as I stated before, these originals didn't have an audio track.  Interesting. 

Hi. I encountered the same problem. But I already fixed it.

Instead of dragging or importing your video file directly to your project panel, try to drag and drop the video file into the source: (no clips) panel.

Then drag the video into the timeline.

You can then check the video in the project panel and you'll see it already has the video & audio icon.

I hope this helps.

I have tried all of the above suggestions and I am still getting this issue, the files are still importing only as audio. I have deleted all the media cached files (several per clip) using the method described above, I have tried re-importing as mp4s and also changing the extension to m4v and importing; neither worked. I have also tried copying the files into another folder, changing the extension (and not changing the extension), neither worked, and I've tried doing it in a new project, it didn't work.

Please, are there any other suggestions out there? This has made a quarter of my shots from a shoot last week unusable in premiere, what am I paying £45 a month for??!?!?

When I import these files an error message appears saying 'A low-level exception occurred in ImporterMPEG (Importer:39)'

Please help!

This same issue is happening with me.  I have tried to delete all the media cache files but the same issue continues occur.  This is a whole day of filming on a GoPro that is importing only as audio.

So frustrating!!

****EDIT UPDATE****

So I found a labour intensive but completely successful work around.  NOTE: I did NOT have the original SD card so I only had the MP4 files on my hard drive to use.

1. I created a copy folder of the files I wanted to use.

2. I then batch updated the file extension from MP4 to M4V

3. I tried to copy the entire NEW folder but this cause the same issue so instead I copied small batched to Premier Pro (between 3 - 5 videos depending on size) This worked for ALL VIDEOS.  They all now are video + audio.

This was time consuming and a pain in the *** but worth it to save the footage and continue working!!

Good Luck!!!

Try deleting the Media Cache Files for the problematic clips.

You can check your Premiere preferences, but by default your Media Cache Files are located in you User's Library > Application Support > Adobe > Common > Media Cache Files. (you can find your user's library in the Go menu of Finder, hold option and "Library" becomes available.)

I haven't tested this thoroughly but it just worked for me on a particular clip. A lot of times if I suspect a Media Cache issue I copy the name of the clip that is giving me issues, navigate to /Users/[username]/Library/Application Support/Adobe/Common, and paste the clip name in the search field minus the extension. Finder will find the associated Cache files for this clip and I delete them all. In this case the  .IMS files fixed the issue right away without even closing Premiere or the project. Sometime you'll want to restart Premiere and force it to rebuild the Cache files for that particular clip.

See if this works for more of you.

The exact same thing is happening to me on my iphone 6 (mp4) footage. Only some show, or none at all! I’ve Tried many solutions, but nothing works!

I'm having the exact same issue, and I do NOT have the original memory cards on file.

It appears to be totally random as to which clips import properly and which do not.