Premiere not importing mov files.

[pharaohm25652655]

I upgraded a few days ago and now I have no quicktime support. It will not let me import any quicktime files. I can't even see them in the media browser. Also the export option for quicktime is now gone. I need help asap. I have 2017.1.1 on a mac

[pharaohm25652655]

Ok, looking at another post I have found how to get to the export settings. I still can not import mov files though, help?

[anuv48256732]

MY WORKAROUND

Version 12.1.2 Build 69. OS: Windows 10 Home, version 1803. build 17134.523.  Device: ASUS ROG GR8 II (Intel(r) Core(TM) i7-7700 CPU @ 3.60CHz) GeForce GTX 1060 3GB, Driver 384.76

Cleaned all cache. Didi a reboot (tryna get a clean slate, from the computer gods yo)

I installed QuickTime player. made a tick to a box that says "associate all .mov files with QuickTime.."

Ran Premiere, opened project.

Dragged files directly from the windows folder to the timeline and IT WORKED.

----

Before that i had multiple times where premiere managed to import files randomly - sometimes it managed to import 3 .mov files with video, right after that, it failed again. I was kinda losing my mind. Tried to think like a caveman, go back to being simple.

I must say, using CC is becoming more and more frustrating. I'm wondering why those bugs that are known for year(s) are still not being fixed.

[anuv48256732]

Update: tried to continue a project in Premiere cc 2019, now unable to add mp4's to timeline.

[Ann Bens]

Tracks source patched?

[LauraR88]

I am trying to do the same thing. It imports 1/3 of my .MOV files, 0 of the HEIC and a jpg doesn't have the video so that's useless. Most of my .mov files clip where it's completely unusable, despite it being something that looks great in my phone (no clips/clipping)

[Vidya Sagar]

Hi pharaohm25652655,

Sorry for the issue with the Quicktime import. Premiere Pro supports import & export of Quicktime files in both Windows & MAC.

1. Is there an error message when you try to import MOV files?

2. Is this happening with all MOV files from all sources?

3. Have you tried to clear the media cache & try import?

FAQ: How to clean media cache files?

Thanks,

Vidya

[pharaohm25652655]

There is no message. When I go to the folder with the files in the media browser it does not even show the files. Yes, when I try to import any mov file it is doing the same. It will let me drag the file from the hard drive folder into the timeline though. I just cleaned the media cache and it still does not show any mov files that I can import.

[Ann Bens]

Have you tried changing .mov into .mp4?

[alexc89242275]

hello. I have the same problem but on WINDOWS 10 in Premiere and After Effects. I can't import .mov and .mp4. in AE I get an error:

'the following pluins have failed to load. please reinstall the plugins. ....media core plugins -  ImporterMPEG.prm / ImporterQuickTime.prm / ImporterWindowsMedia.prm . In Premiere I can't load any mp4/mov and I get the file is not supported. everything is on a clean install on windows 10 and clean adobe!! I have also tried to install quicktime (latest version) and same shit.... im going crazy.

[alexc89242275 · Accepted solution]

ok so I fixed both issues in Pr and AE

I have installed Windows 10 PRO N so I tried the adding the Media Features first thing and still did not work.

After installing the newest version (APRIL) all is fixed! finally....

here's the link

https://support.microsoft.com/en-us/help/4016817/media-feature-pack-for-n-edition-of-windows-10-vers...

hope it helps

***

Premiere cc 2017 codec fix

Premiere cc 2017 import fix

Premiere cc 2017 mp4 mov not importing

After Effects cc 2017 codec fix

After Effects cc 2017 import fix

After Effects cc 2017 mp4 mov not importing

***

[Vidya Sagar]

Thanks for coming back & posting the information Alexc.

Pharaohm, have you tried the step recommended by Ann Bens? Have you updated Premiere Pro to the latest update(11.1.2)?

Thanks,

Vidya

[shawnw84661716]

I am a current CC subscriber with all current Adobe app versions.

My desktop has Win 8.1 with current updates.  I'm having similar issues.  When importing MOV files from a Iphone SE only the audio track import although I can see the video file in the Premiere Pro preview window.

Any help for this?

[SanVicentePlaza]

Hello...
I am having problems when importing .mov files, they are files that are at 50 fps, when I import it to work in Premier I leave it at 12.50 fps, I can not correct this since at the moment of work I am cutting the video or it comes out very slow and this problem was also transferred to After Effects, if someone knows the solution, I tried reinstalling Premier as Quick Time, I do not know what could be happening since they are only with .mov extensions.

[Makhlouf]

i did change the mov files to mp4 it worked but the result was the quality of the video was terrible i tried to work with it but now i need my mov files to work i deleted them before but i reinstalled them when realized that i need them when i tried to import them the still didnt work and gave me an error message (there are no video or audio in this file) but am sure there is and it works fine ,but for some reason i cant import them to adobe premiere pro

[jaredcwood]

I have this same issue on Mac's running Sierra and High Sierra with the most up to date versions of Premiere Pro CC.  I need really need s fix tot his quick.

[jaredcwood]

.MOV files on my local drive seem to work fine but any files I try to work off of externally (all of my project files) will not work.

[sonyaf220]

My mov files will play on my PC but when I import them into Premiere, it removes the video and only leaves an audio file.  These are mov files recorded from an Iphone.

[preston33154]

Unfortunately I'm working with Win7, SP1 on a corporate machine.  The Pr CC that the company owns is: 2015.0/v9.0.0(247).

When I import an MOV, I only get a mono Audio Track... yet, the properties of the imported clip are quoted below.

Is there a fix that I can accomplish without a download/install of a patch?  The corporate environment isn't friendly to running .exe on their machines without a lot of red tape...

Help?

Thx...

Type: QuickTime Movie
File Size: 5.57 GB
Source Audio Format: 48000 Hz - 24 bit - Stereo
Project Audio Format: 48000 Hz - 32 bit floating point - Stereo
Total Duration: 00:04:03:04000

QuickTime Details:
Movie contains 1 video track(s), 1 audio track(s), 0 closed caption track(s), and 1 timecode track(s).

Video:
There are 14585 frames with a duration of 1/60th.

Video track 1:
Duration is 14585
Average frame rate is 60.01 fps

Video track 1 contains 1 type(s) of video data:

Video data block #1:
Frame Size = 1920 x 1080
Compressor = Apple ProRes 422 (LT)
Quality = Most (5.00)

Audio:
Audio track 1 contains 1 type(s) of audio data:

Audio data block #1:
Format = 24 bit - Stereo
Rate = 48000 Hz
Compressor = in24

Timecode:
Timecode track 1 contains 1 type(s) of data:

Timecode data block #1:
Start Time = 00:00:00:00
Reel name =

[preston33154]

I HAVE SOLVED THE PROBLEM!!!

I saw on another blog--install QUICKTIME and the .MOV files will import both video and audio!  I'm on a PC, and Quicktime is no longer supported--therefore it had to be deleted.  I got permission from my IT Dept to install it... and SHAZAM!  The MOV files imported like they used to in CC5.

It must be an Apple Thing...

[PeroxidePAncake]

EERRMMEERRGGEERRDD i have been having this problem since the second i got PP and i have a camera from i weird company so i thought the problem was something to do with that or the fact that my mac is old (2012)

i am eternally grateful for your intellectual knowledge on PP troubleshooting

as a token of my appreciation here is a copy-n'-paste-able meme because they too are hard to find on the interwebs (much like the solution to this problem)

( ͡° ͜ʖ ͡°)

[ORLIK]

installing the windows media patch doesn't work!!

[jamesm85745938]

That link is only for Windows 10 N systems.

Mine is a full Windows 10 and there appears to be no update to suit. Still can't load .mov files.

Anybody else have an idea?

[Vidya Sagar]

Hi jamesm85745938,

What is the exact dot version of Premiere Pro you are on? Here are the steps: FAQ: How to find the exact version of Premiere Pro you're using?

If you are on Premiere Pro 12.1 or 12.1.1, it could be an issue with the dropped support of Quicktime 7 era codecs. Please check this article: Dropped support for Quicktime 7 era formats and codecs

Thanks,

Vidya

[jamesm85745938]

Vidya

It is as you say, the latest version of Premiere Pro.

Can you let me have a version of the files that came with of your

Classroom in a Book which does import to P Pro, or can you let me know

how to make the old one work?

Regards

James McCosh