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calebc1428
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December 5, 2018
Answered

Premiere Pro (2019) crashes when I try to open it

  • December 5, 2018
  • 3 replies
  • 9508 views

Premiere was working fine a few days ago, but I went to try and open it again today and it will not open. I keep getting a crash report pop-up. I've tried uninstalling and reinstalling, opening the program itself, trying to open through a project, restarting my computer, but nothing seems to fix this issue. Is anyone having similar issues? I don't know what to do. I tried reverting back to 2018, but that also was crashing.

This topic has been closed for replies.
Correct answer Wes Howell

I've installed the new drivers, and uninstalled the other one. It still hasn't fixed it.

Crash Report:

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="2.1.1" clientVersion="2.1.1" applicationName="Premiere Pro" applicationVersion="13.0.1" build="13" source="Windows-Client">

<time year="2018" month="12" day="7" hour="12" minute="30" second="42" timeoffset="-300" timezone="Eastern Standard Time"/>

<user guid="59b28e93-142c-4008-93a3-52512ea6b565"/>

<system platform="Windows 10 Home" osversion="10.0" osbuild="17134" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="16267" machine="Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz" model="Intel64 Family 6 Model 142 Stepping 10" cpuCount="8" cpuType="8664" cpuFreq="1992 MHz"/>

<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x0000000013B0EA8E">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x0000000013B0EA8E" symbolname="essentialsound::ParseJSONTags"/>

<stackStatement index="1" address="0x0000000013B0E7F3" symbolname="essentialsound::ParseJSONTags"/>

<stackStatement index="2" address="0x000000000480930F" symbolname="MZ::InitializerHeadless::InitializerHeadless"/>

<stackStatement index="3" address="0x0000000004805D20" symbolname="MZ::Info::Shutdown"/>

<stackStatement index="4" address="0x000000000480650F" symbolname="MZ::Initializer::Initializer"/>

<stackStatement index="5" address="0x0000000000ED2B8A" symbolname="unknown"/>

<stackStatement index="6" address="0x0000000000ED1AA5" symbolname="unknown"/>

<stackStatement index="7" address="0x0000000000ED2104" symbolname="unknown"/>

<stackStatement index="8" address="0x0000000000F080AA" symbolname="unknown"/>

<stackStatement index="9" address="0x0000000000F0C958" symbolname="unknown"/>

<stackStatement index="10" address="0x0000000000F0CC2B" symbolname="FE::Run"/>

<stackStatement index="11" address="0x0000000140010362" symbolname="unknown"/>

<stackStatement index="12" address="0x0000000140011CCA" symbolname="unknown"/>

<stackStatement index="13" address="0x00007FFAC7823034" symbolname="BaseThreadInitThunk"/>

<stackStatement index="14" address="0x00007FFACA351471" symbolname="RtlUserThreadStart"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x0000103C1E0769C9"/>

<register name="RBX" value="0x000000000014E6A0"/>

<register name="RCX" value="0x000000000014E5E8"/>

<register name="RDX" value="0x000000000014E6A0"/>

<register name="RSI" value="0x000000001B92CB2A"/>

<register name="RDI" value="0x0000000000000000"/>

<register name="RSP" value="0x000000000014E410"/>

<register name="RBP" value="0x000000000014E710"/>

<register name="RIP" value="0x0000000013B0EA8E"/>

<register name="EFL" value="0x0000000000010246"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

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<dumpType>

Mini

</dumpType>

</crash>

</crashreport>


This short term fix should resolve this crash issue.

Navigate to C:\Users\[username]\AppData\Roaming\Adobe\Common\Essential Sound\ and look for the file SharedTags.json. Please rename this file to SharedTags.old and then attempt to launch Premiere Pro again. See if that fixes it.

FYI - The files may be hidden by default.

A bug fix will be implemented into a future update.

Wes

3 replies

G
giovmarino
Participant
January 18, 2019

Thanks to Wes Howell of the Adobe Staff, I solved my problem on Premiere pro cc 2019 Mac version.

This is the solution:

"Delete your profile directory from your documents directory. 

Here is the path on my Mac.  Users⁩ ▸ myname ▸ ⁨Documents⁩ ▸ ⁨Adobe⁩ ▸ ⁨Premiere Pro⁩ ▸ ⁨13.0⁩"

A
Adareimages2
Inspiring
January 18, 2019

@Wes Howell I'm having the same problem, but I don't see an "Essential Sound" folder (I only have "Essential Graphics"). Can you please advise on where I can find the Shared Tags file.

Thanks for any help.

A
Adareimages2
Inspiring
January 18, 2019

In my case, after hours of testing, it seems that the culprit might be Duet Display software installed on the PC.

Premiere Pro will crash on start up if Duet is either connected, or even if the Duet display software is installed in the PC. Once the Duet display software is uninstalled, Premiere Pro becomes more stable, although I have now had to uninstall it twice (without preferences) to ensure that it doesn’t crash.

I have tried it with Adobe Lightroom and Adobe Photoshop (all latest updates) and it seems to work well with no issues. My problem is that I bought it specifically to use with Premiere Pro, during voice overs with a VO actor. I've written to Duet support to see if they can advise on a fix.

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
December 6, 2018

Try resetting the preferences:

FAQ: How to reset preferences in Premiere Pro?

If that doesn't work, try resetting the Workspaces:

Reset a workspace

Reset the current workspace to return to its original, saved layout of panels.

  1. Do one of the following:
    • Click the Workspace menu icon and select Reset to Saved Layout.
    • Choose Window > Workspace > Reset to Saved Layout.

from here:

https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn’t work,,try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

C
calebc1428Author
Participating Frequently
December 6, 2018

I tried resetting the preferences as you said and it got me a little further, but it still crashed before it would open. I can't revert the workspace because the program doesn't open all the way before I get the box that says Premiere crashed.

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
December 6, 2018

How about the graphics driver?

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