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giovmarino
Participant
January 18, 2019
Answered

Premiere Pro 2019 for Mac crash on startup

  • January 18, 2019
  • 8 replies
  • 28132 views

Hi, I have a problem on Mac computer.

I use Premiere pro cc 2019 v. 13.0.2  since it came out without problems.

Today I closed the program normally and when I reopened it, it did not start anymore.

I have uninstalled and reinstalled several times, but the problem persists.

I have installed the v. 13 and 13.0.1 and the problem is the same.

Only version 2018 works.

Is there any Mac solution?

Thanks

MacBook Pro (Retina, 15-inch, Mid 2014)

Mac OS Mojave 10.14.2

    This topic has been closed for replies.
    Correct answer giovmarino

    Thanks to Wes Howell of the Adobe Staff, I solved the problem.

    This is the solution:

    "Delete your profile directory from your documents directory.  

    Here is the path on my Mac.  Users⁩ ▸ myname ▸ ⁨Documents⁩ ▸ ⁨Adobe⁩ ▸ ⁨Premiere Pro⁩ ▸ ⁨13.0⁩"

    8 replies

    phil bauch
    phil bauch
    Known Participant
    October 5, 2020

    Hi everyone suffering as I did 😉
    I tried reinstall and deleting profiles, bothe didn't work for me. I found another solution, that made my premiere start again:

    https://www.youtube.com/watch?v=6ktT2hSznNw

    It's actually said in thi video to delete all plugins within this folder, in my case it just seemedto beo be the ImporterFxFactory.bundle

    To find out at what point Premiere fails, instead of reading error logs, watch the process of loading plugins (quick eyes needed, or make a screen video with quicktime to review in slomotion 😉

     

    Hope this helps, 

    Cheers Phil

    24Kgold
    24Kgold
    Participant
    December 15, 2019

    This didn't work for me. Nothing seems to be working and Adobe Chat hasn't responded since the "virtual assistant" said someone would be with me shortly TWO HOURS AGO. 

    U
    u19g8s38fr
    Participant
    October 23, 2019

    Dear giovmarino, thank you for affixing the information from Mr. Howell. I too was able to resolve the issue once the profile directory was deleted.

    A
    Anonymous
    October 12, 2019

    Adobe tech asked me if I had downloaded Apple's new Catalina. Yes. They said that they are working on it. We'll see. 

    D
    diegop27038467
    Participant
    October 18, 2019
    Hi I have almost the same problem, before Catalina I did some security updates and Premiere starts to not responding, I can open but not play anything and if I try to close the project Premiere crash. Than I upgraded to Catalina and the problem still there, after delete premiere profile everything is back to normal. Here is the path on my Mac. Users⁩ ▸ myname ▸ ⁨Documents⁩ ▸ ⁨Adobe⁩ ▸ ⁨Premiere Pro⁩ ▸ ⁨13.0⁩
      happygolucky.19
      happygolucky.19
      Participant
      May 1, 2019

      Thank you!

      L
      lubbdupp
      Participating Frequently
      March 6, 2019

      Deleting my profile directory stopped the crashing on launch problem but I'm now getting a crash in the app after I open my project when it's parsing the footage (progress bar bottom right). This project was working yesterday and the only thing that's different is I just installed Neat Video 4...

      R
      rheas93237613
      Participant
      May 10, 2019

      Same problem here

      G
      giovmarinoAuthorCorrect answer
      Participant
      January 18, 2019

      Thanks to Wes Howell of the Adobe Staff, I solved the problem.

      This is the solution:

      "Delete your profile directory from your documents directory.  

      Here is the path on my Mac.  Users⁩ ▸ myname ▸ ⁨Documents⁩ ▸ ⁨Adobe⁩ ▸ ⁨Premiere Pro⁩ ▸ ⁨13.0⁩"

        Kevin-Monahan
        Community Manager
        Kevin-MonahanCommunity Manager
        Community Manager
        June 20, 2019

        MAC: This article will also solve that issue: Premiere Pro CC, CC 2014, or 2014.1 freezing on startup or crashing while working (Mac OS X 10.9, and later)

        WIN: See this article instead: Preferences folder read-only error | Permissions issue

        Kevin

        Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
        jasontcox
        jasontcox
        Inspiring
        January 18, 2019

        Try resetting the application preferences and cache. Hold down Shift and Option and then click the icon in your dock. You should see a window pop up asking if you want to reset both and go ahead and click OK.

          G
          giovmarinoAuthor
          Participant
          January 18, 2019

          Hi, thanks for your support.

          I tried to reset preferences, but it does not work.

          This is the report of the crash:

          The report of the crash is this:

          Process:               Adobe Premiere Pro CC 2019 [3079]

          Path:                  /Applications/Adobe Premiere Pro CC 2019/Adobe Premiere Pro CC 2019.app/Contents/MacOS/Adobe Premiere Pro CC 2019

          Identifier:            com.adobe.PremierePro.CC13

          Version:               13.0.2 (13.0.2)

          Code Type:             X86-64 (Native)

          Parent Process:        ??? [1]

          Responsible:           Adobe Premiere Pro CC 2019 [3079]

          User ID:               501

          Date/Time:             2019-01-19 00:04:25.412 +0100

          OS Version:            Mac OS X 10.14.2 (18C54)

          Report Version:        12

          Anonymous UUID:        2741A45C-1C24-FE98-243D-197E243E8C8B

          Sleep/Wake UUID:       7A6AAB45-A701-4843-8D95-8A06C8D6E34D

          Time Awake Since Boot: 18000 seconds

          System Integrity Protection: enabled

          Crashed Thread:        0  Dispatch queue: com.apple.main-thread

          Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

          Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000060

          Exception Note:        EXC_CORPSE_NOTIFY

          Termination Signal:    Segmentation fault: 11

          Termination Reason:    Namespace SIGNAL, Code 0xb

          Terminating Process:   exc handler [3079]

          VM Regions Near 0x60:

          -->

              __TEXT                 0000000100000000-0000000100008000 [   32K] r-x/rwx SM=COW  /Applications/Adobe Premiere Pro CC 2019/Adobe Premiere Pro CC 2019.app/Contents/MacOS/Adobe Premiere Pro CC 2019

          Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

          0   com.adobe.dvaui.framework      0x0000000100f1ce0a dvaui::ui::UI_NodeManager::ReplaceInAllCachedNodes(dvaui::ui::UI_Node const*, dvaui::ui::UI_Node*, bool) + 26

          1   com.adobe.dvaui.framework      0x0000000100f206ab dvaui::ui::UI_Node::~UI_Node() + 123

          2   com.adobe.UIFramework.framework 0x00000001111d1ecc non-virtual thunk to UIF::TopLevelWindowImpl::~TopLevelWindowImpl() + 28

          3   com.adobe.dvaui.framework      0x0000000100f2eb57 dvaui::ui::UI_Container::DeleteChildren() + 439

          4   com.adobe.dvaworkspace.framework 0x000000010c7f7a68 dvaworkspace::workspace::Workspace::~Workspace() + 168

          5   com.adobe.UIFramework.framework 0x000000011122119e UIF::WorkspaceImpl::~WorkspaceImpl() + 14

          6   com.adobe.UIFramework.framework 0x000000011121bbc2 UIF::Workspace::~Workspace() + 34

          7   libsystem_c.dylib              0x00007fff6d043ef2 __cxa_finalize_ranges + 351

          8   libsystem_c.dylib              0x00007fff6d0441de exit + 55

          9   libdyld.dylib                  0x00007fff6cf9aee0 start + 8

          Kevin-Monahan
          Community Manager
          Kevin-MonahanCommunity Manager
          Community Manager
          June 20, 2019

          FYI, Here's how to post a Mac Crash Log: FAQ: How do I post a Mac OS X crash log?

          Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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