Legend

Question

Premiere Pro 2020 Crashes when deleting a mask point. Really? Seriously.

Forum|Forum|6 years ago
December 2, 2019
13 replies
9836 views

Why did I upgrade?

OK, doing a simple mask, (standard def video) Got a mask point I want to delete, I hold down the Ctrl key and get that - sign, and click on the point to delete it, and KABOOM!!!! TOTAL CRASH.

I've freshed booted, twice, same problem. Reinstalled the latest 2020, and same nonsense.

This must be a bug.

Ryzen 8 core, 32GB, GTX1050Ti , Windows 10.... solid system.

Was working fine before v2020.

Now, if I want to mask, I have to do it without being able to delete anything. Annoying.

Anywhere

This topic has been closed for replies.

M

musubk

Participating Frequently

Mid-2024 here and this is still happening. Try to move a mask and sometimes instead of moving, it creates new, identical control points to the existing points, one new point over every preexisting point. So now you can no longer reshape your mask. Try to delete one of the new point and it instantly crashes. It's 100% repeatable.

R Neil Haugen

Legend

This is one of those things that a few users have had troubles with, and it may have mulitple causes. It's reproducible on your machine, but for another example, I can't on either my desktop or laptop.

Some of the people having this have been working with VFR clips ... variable frame rate, typically produced by screen recording apps and phones. Converting the media to CFR outside of Premiere before importing, fixed the issue for them.

A few have had many point masks with also numerous video tracks and other effects going. At which point the mask point change may simply have been the last straw that overloaded their system.

Premiere's masking is not nearly as hunky as AfterEffects, and as it's seen as pretty easy to jump a clip to Ae, that's not going to change.

So ... VFR ... convert to CFR, re-import. MANY mask points on a complex sequence, try it in Ae.

Maybe one of those can help. BUT ... if you have a relatively simply sequence, and only a few points and you're getting this, PLEASE add your details for hardware and media, because that would need checking out.

Everyone's mileage always varies ...

samuelj57664862

Participant

its 2022 and i am having this very same exact problem. It was workig perfectly fine for me. Did abut 2 videos worth of masking. Then suddenly it stops. Crashes everytime i try to delete a mask. Is there any updates on how to sort this out?

S

SC9129

Participant

I'm having the same problem. It must be a known issue that Adobe has no clue how to fix. It is insane. I literally have a square with an accidental point added on one edge. If I ctrl+click it immediately crashes the program. Not a crash where it freezes and tries to think or anything. Immediately, dissapears. (quite impressive how fast it dissapears) This is on a high end media workstation with dual cpu (20 cores) and an RTX 4080. Shockiing.

Kevin-Monahan

Community Manager

Hi @PureIllusion,

I saw your message. I can't reproduce it, though. Can you try the same on a new project? See how it goes. If you can reproduce it, can you furnish us with more info about your system and media?

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

S

Sourav25495627v635

Participant

Zoom in 150 or 200% in your program window, then press ctrl. When the - sign appears besides the pen tool click to remove the point. Kind off a temporary solution but worked for me after a lot of trial and error. Hope it helps!

レ

レオンマ

Inspiring

any answer to this? It feel slike the only thing Adobe has developed is a reputation for instability.

M

Michael Grenadier

Legend

Premiere is a pretty amazing program, but it's perhaps not realistic to expect it to do everything perfectly. If you have AE, I suggest you give it a try. Not sure if it will take your mask info from a Premiere clip in the timeline when you "replace with AE comp" but worth a shot. Generally the interface for effects controls in AE is much more responsive and the previews are pretty quick.

レ

レオンマ

Inspiring

suspiciously absent from the marketing and official information.

M

Michael Grenadier

Legend

If I'm doing complicated masking and tracking, I do it in AfterEffects... Simple stuff or just need to do "proof of concept" to show a client, premiere is fine... I haven't seen crashing in premiere but I think you'll find the interface and controls much easier to use and adjust in AE.

H

harrisonw93579601

Participating Frequently

Mocha keeps crashing on me as well. I've re-installed, tried older versions, cleared cache...

D

default18061tjnck1k

Participant

Dude, so glad im not alone in this, i can't get any work done.

Every time i try to remove a point it crashes?!?!?!?!

Prayin on the update

H

harrisonw93579601

Participating Frequently

I've resorted (for my purposes) masking almost exclusively AE and Mocha. 🤷🏻‍♂

W

wynndow

Participant

I am having the same issue. It is unbelievably annoying. Mask edits points multiplying and the crashing when trying to delete them. It does drive one insane!

K

kevino36416676

Participant

Same thing here. Every time. Even after deleting cache and trashing preferences.

MyerPj

Community Expert

I think you'll have to look around your system rather than waiting for it to be fixed, because it works for most of us. I tried to duplicate but could not.

It's pretty much a must these days to delete your entire cache files for each upgrade. So, try that as Neil said. I've seen some strange peformance issues related here and it turns out to be the Audio Hardware preferences. You might try setting the Default Input to None.

Here's the easy way to delete the cache:

• Start PP from it's normal desktop icon (IE: don't open from a project file link).
• Close the Open/Home screen (and you will be in PP without a project open).
• Go into Edit/Preferences/Media Cache (Mac users adjust menu name)
• Then Press: Remove Media Cache Files: and Delete...
• Select: Delete all media cache files from the system and OK
• Close PP - It will create any needed cache files on the fly as you edit.

O

orlandor98949756

Participant

Thanks again to all,

Still not working 😞

W

wynndow

Participant

Did not work for me either.

E

elvism70788393

Participant

Dude, I'm having the exact same issue and this nonsense is driving me ABSOLUTELY INSANE. I was somehow even able to finally separate each of the path points that were inexplicably created on top of each other, and tried deleting them and the first one causes the program to instacrash.

I'm still using 2018, so if you're getting this issue in 2020, it means Adobe ain't going to fix it.

Working with mask path points is the biggest pain in the nads. They're slow and buggy as hell.

O

orlandor98949756

Participant

I've been having the same situation from the last 2 days. I called support today and they tried to help but I still have the same issue. I hope they fix this soon.

R Neil Haugen

Legend

Are you full-screening the Program monitor using the tilde/grave key when working on a mask?

Neil

Everyone's mileage always varies ...

R Neil Haugen

Legend

What's the scaling on the monitor? I do know that Premiere seems to prefer 100%, 150%, and 200% ... and rather gets cranky with 125% or 175% or anything else.

Other than that, this is something you shouldn't have happen. Definitely post this on the UserVoice system so the engineers see this. Include details on your hardware, monitor, and media in use please also. And yes, they do read every one of those. Just talked with an engineer at Adobe MAX last month who reads them all. And ... he wants as many "odd behavior" filings as people can send him.

Neil

Everyone's mileage always varies ...

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