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Answered

Premiere Pro 2020 won't launch

Forum|Forum|6 years ago
December 22, 2019
21 replies
64322 views

Premiere Pro 2020 is installed on my Dell laptop (Windows 10). Recently, it has nearly stopped launching. I say "nearly" because maybe 1/30 times it will launch -- it's completely unpredictable.

When I launch I always make sure that a.) I am logged into CC and b) no other applications are running.

I have tried different ways to launch Premiere:

double click the .exe file in the directory
clicking the icon in the start menu (see attached file)
by opening a .prproj file
by selecting a video file and "open with"

None of these has worked. Is this operator error? Is anyone experiencing this problem and/or know how to fix it?

This topic has been closed for replies.

Correct answer Paul2987212979br

I had this problem. It turned out to be windows firewall. Go to settings for windows firewall. You can view the apps that have permission. If premiere pro is not listed, browse to its directory and add it to the list. Then check the boxes to grant permission. Voila it will now open.

P

Paul2987212979brCorrect answer

Participant

I had this problem. It turned out to be windows firewall. Go to settings for windows firewall. You can view the apps that have permission. If premiere pro is not listed, browse to its directory and add it to the list. Then check the boxes to grant permission. Voila it will now open.

D

default1rkvkpy2ti9q

Participant

Shout out to Adobe 2022 for still having this issue

J

jorr@ejward.com

Participating Frequently

2023 and it's still here.

D

default367kd6t41tup

Participant

Uninstall premiere and then install an older version....then open it...close it...and do the update...

T

tannerb12887184

Participant

Still having this problem in 2021, but it looks like I'm not the only one so I thought I'd share my work around. After attempting to launch Premier via taskbar shortcut, CC app, and by opening a project file, allto no avail, I checked the task manager. Although it showed no active tasks running, I kept scrolling and found three instances of Premier running in the background, burried in the task manager with all the other background processes and system opperations and etc. Ended all three instances, retried the taskbar shortcut, and it opened with no issues.

As to why Premier is opening in the background, I got no clue. Regardless, this seems to work for now. So if you're still experienceing this issue, I'd check your task manager and do some digging. Hope this helps!

D

defaultk2q8rse8acbv

Participant

I also discovered that Adobe Pr was continuing to run as a background process after I had closed it. The only way I could re-open the program without rebooting my computer, was to end it using task manager. Only then could I launch it.

PWE-M-NC

Participating Frequently

The moral of the story. If it is working, don't update. Running 14.3.2 and it works great.

M

Michael Grenadier

Legend

well, yea but if you follow the posts in this forum you realize that nobody's listening to this advice. I understand the lure of the new features but you need to take precautions before you update. Perhaps adobe should issue a warning before allowing you to download an update (don't think that's gonna happen) I work on both windows and mac machines. On the mac, it's pretty simple to clone your startup drive using carbon copy cloner https://bombich.com/ so that if things go south, you can restore your startup drive to it's previous state. It's not free, but I think there's a free trial and it's a good idea to do this before updating your OS or any piece of software you're dependant on. On windows, I'd been told that creating a bootable clone was not possible, but that there was a way to roll back an update. When I searched for instructions that worked, they didn't... but I did find this recently and will figure out which option before doing any serious updating... https://www.youtube.com/watch?v=jZBDluCITmE

That said, cloning and updating your clone on a regular basis is a good idea for many reasons. The main one is that your startup drive will eventually fail. All drives (including ssd's) will fail, it's not a question of if, but when... Hopefully this will not happen for years... but it could happen tomorrow. Replacing the drive and restoring it from a clone will be much faster than reinstalling all your apps... and your startup drive or one of your apps can get corrupted... or you can accidentally delete an important file...

rant over. happy new year everyone.

PWE-M-NC

Participating Frequently

This may be a coincidence but the Windows 10 updated 2020-11 KB4586781 may have solved the problem. I also rolled back to PP 14.3.2 Build 42 and this combination is working fine. Little gun shy about updating to the latetest version of anything. My attaged is, it it works don't update. 🙂

creativeadvantech

Inspiring

I have dual monitors setup. Hopefully this is the fix:

- Go to Task Manager, make sure all Adobe Premiere are closed,

- Locate the Premiere .exe file in your C drive.

- Run as Administrator

- Go to Properties (right click) on the .exe file.

- Under Compatibility

- Check "Disable fullscreen optimization

- Quit

- Relaunch Premiere the usual way (by clicking the pproj file...etc.)

M

Michael Grenadier

Legend

thanks for posting this. It seems like there are some problems associated with multimonitor setups. Hopefully adobe is getting a handle on this.

Christian.Z

Community Expert

Please Give us detailed specs of your system, including your storage configuration

Also, do you have any plugins installed? if so, Premiere load screen will give you hint about which plugin is causing the freeze.

If Nothing works, Uninstall using the Adobe CC Cleaner: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

PWE-M-NC

Participating Frequently

I do not have any plug-ins and everything has been operating fine until last week when the Windows 10 update referenced in my previous post loaded. After writing my post I tried to uninstall PR and the error screen stated PR was still running. Under the Task Mgr Processes tab there was no PR icon. I clicked the Details tab in the Task Manage and saw PR was stopped. I right clicked the PR icon and ended the task. I completed the uninstall and reinstalled PR. Click on the PR icon in the program list and it failed. I then tried to open it as Admin. Again failed. I went back to the Task Mgr. Processes tab no PR, Details tab PR stopped. Ended the task in Details. Opened the program as Admin and SUCCESS!!!!! Weird. 2019 works fine and have been using the same system for over year.

PWE-M-NC

Participating Frequently

I also discovered that this could happen with PS and AE. When PS would not open I found four Photoshop.exe files open under the Details tab. Once I ended them PS opened. HUH!

PWE-M-NC

Participating Frequently

I have uninstalled re-installed, rebooted, opened as Admin. and had some serious prayer. I noticed when I end the task and then try to reinstall CC states Premiere Pro needs to "Save your work and close..." Years ago I had a simmular problem with Apple. Adobe Photoshop would hold on to RAM each time I closed the program. When I reported the problem Apple told me they were aware an would fix. Now on PC this challenge arrose after the 10/15 - 2020-10 Cumulative update fr Windos 10 Version 2004 for x64 (KB4579311). I've seen this has been an issue for a while. Premier trys to open but when it gets to the Dynamic Link it stops. I've also noticed some Dynamic Link issues between AE & ME. Can't import project into ME either thru link in AE menu or accessing the file within ME. To quote Mr. Spock "Facinating."

J

jjt46919968

Known Participant

Notice how there are never any Adobe tech people on these forums. This is a place where they send us to vent and nothing ever gets resolved. And to login to the forums I had to verify my identity by 2 factor authentication.

Oh really Adobe! Because people frequently break into my Adobe account to make false reports about your glitchy software! That's why you have to stick yet another time wasting step to login to my account where I have to verify a code from my email just to be able to tell you how much you suck.