Premiere Pro 2020 won't playback and crashes

[Detachio]

I recently updated to Premiere Pro 2020 and now all my projects won't work. While playing a sequence it will get stuck immediately and repeatedly display "A low-level exception occurred in Adobe Player (Player:6)" and will then freeze/crash and close itself sometime later after doing nothing. I recently updated my Macbook Pro to MacOS Catalina too. I've tried resetting preferences, uninstalling and reinstalling, ensuring my mac is fully up to date, restarting, etc. I need to work on projects urgently. Is anyone else having this problem?

Only other thing I can think of is when I updated to MacOS Catalina there were many old (pre Creative Cloud) Adobe apps that no longer worked so I deleted them.  As far as I know I didnt delete anything backend that was required for the CC apps.

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[daver51225565]

Thanks for the tip - I think I knew this was an option but had never tried it. Will give it a shot and report back if I encounter same issue while using proxies or any other type of footage. So far only native .mov files from LS300 have triggered error. I've successfully edited footage from Panasonic GH3, GH5, and AC130 in same projects using Premiere 2020.

[hay17bro]

I have the same problem of which is mostly fixed by this solution. My specs are as follows:

Windows 10

i7 8700 @ 3.20GHz

64 GB RAM @ 3000MHz

RTX 2080

All my programs and files are on a 1TB NVMe drive

I do not understand why my computer can not run the native video formats and must be converted.

[Christian.Z]

Here's an idea, uninstal everything adobe related using the Adobe Cleaner: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Let me know if this helps

[daver51225565]

I have now had this same problem occur while playing a Quicktime .mov file that originated from a completely different source (than from the JVC LS300 camera). Not syaing that .mov files are the deinite culprit, but it has not yet happened to me with any other file type.

[aurelio pressplay]

Same problem! Working on Premiere 2020, Mac OS Catalina and a Macbook Pro with 32 GB and i7.

It´s SO irritating!

What´s wrong with the new PPRO in combination with Catalina?

Hello, Adobe ?? I´m relying on this as i have clients waiting !!

[R Neil Haugen]

Catalina has been a major problem in and of itself. I routinely communicate with a number of colorists and participate on the LGG forum, also a colorist's haven. Many of them based in Resolve. And Catalina is not well liked by many of them. Sad to say. Apparently Catlina doesn't like Avid too much either.

So several took the painful step of rollling their OS back just to keep the shop working. But of course, others are getting along ok. OS changes can be a terrifying thing with deadlines. And I wish there was an obvious current fix.

Neil

[stephanieh96696927]

I have the same error (low-level exception) and the player is stuck. mac os 10.13.6, no plugins. i reinstalled ppro 2019 to continue working, but now it appears i can´t open the project there, because it was saved in ppro 2020. any advice of how i can reproduce the project there? it´s already two days work ...

[Joost van der Hoeven]

A user posted a tool online that "will instantly convert (your project) to be openable in any older version of Premiere."

Use at your own risk, and make sure to create a back-up. This method is NOT supported by Adobe.

http://joshcluderay.com/downgrade-premiere-project-converter/

[stephanieh96696927]

super, this seems to work, thank you joost and josh!

[Supernat10]

Same here, only when using j, k, l to speed up/slow down playback.  I am on a Mac with Mohave 10.14.6, so it is not a Catalina issue.

[brianpf]

My playback won't work at all. The app shows that it is playing, but it isn't, just sits there.

[Javierlen]

I just didn’t update and it keeps working. But if I update all hell brakes
lose. Figured will finish this project and then update

[michaelf38377652]

Solution for me : Change Audio Hardware from MME to ASIO

[Raafie]

If i change to ASIO i cant playback the video. Do i need to change more settings? I have the same problem while play back a video in the edit screen adobe crashes!

[jonnysix]

Do we know what it is about the 2020 version that broke all of these things?

[R Neil Haugen]

In 2020 they removed a ton of older code, and also support for a lot of older gear. Both to work towards getting better stability on the gear it's currently designed to work with. Some of those changes have made difficulties for some users with older gear or media.  Combined with Apple's Catalina giving a lot of apps headaches ... there's certainly been some issues.

And always ... when you rewrite a good share of a complex app, after releasing it you'll find there were some things with certain gear/media you didn't catch.

That said, most of us are working fine. Which doesn't help someone struggling.

If you are, create a new thread, list your gear, media, and general workflow steps and what's breaking for you. We'll try to help troubleshoot.

Neil

[jonnysix]

Thanks for the reasoned and helpful reply, sincerely.  I posted in the heat of debugging after a couple of days of frustration and your reply was better than the comment deserved.  I believe I tracked my issue to an out of date BIOS, but if it persists, I will follow your advice.  

[R Neil Haugen]

Been there, done that, screamed myself horse, barely kept from demolishing monitors ... yea, no sweat! 😉

You should read some of my rants here ... and yes, there's been some doozies ...

Neil