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Participant
August 27, 2021
Question

Premiere Pro 2021 NOT RESPONDING on Windows 10

  • August 27, 2021
  • 1 reply
  • 815 views

Hello Adobe, 


I recorded with my gopro camera 2 different videos. One with low resolution (1080) and the other one with 4k high resolution. I was able to import the videos separetaly into adobe premiere (different projects) and they are able to playback but then after a minute the video stops playing and the Adobe Premiere program shows a mesage of (NOT RESPONDING). When this happens my cpu and memory usage is not more than 60%.

 

The computer I have is new with all updates and the adobe premiere is the latest version. Why is this happening?


My PC specs:
Windows 10 Pro with latest updates
Intel Core i7-10510U CPU 1.80GHz
RAM 16GB
64-bit
Graphic Card Intel UHD Graphics 32-bits


Videos Clip specs#1 imported to adobe premiere

MP4 Video
Size: 1.89 GB
Frame width 1920
Frame Height 1080
Data Rate rate 45012kbps
Audio sample rate 48 kHz

Videos Clip specs#2 imported to adobe premiere

MP4 Video
Size: 1.10 GB
Frame width 3840
Frame Height 2160
Data Rate rate 60183kbps
Audio sample rate 48 kHz

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1 reply

Peru Bob
Community Expert
Community Expert
August 27, 2021
Participant
August 28, 2021

Hello Peru Bob, 

 

Thank you for taking your time on replying. However, I just downloaded the FREE version of PowerDirector 365 and Im not having this issue. One thing I noticed is that when I launched PowerDirector 365 for the first time it detected my GNU and made optimizations in order to ensure videos are played correctly. I pay a subscription with Adobe of $20 a month and I cannot get to play a standdard small video? This doesnt make much sense.

 

 

 

Inspiring
August 28, 2021

You don't have a discrete graphics card. In Premiere Pro make sure you have hardware acceleration turned on. 4K GoPro footage is notoriously hard to decode and I generally use proxies but try Davinci resolve rather than Power Director. It's also free and much more professional.